“Have waited since 10am for customs labels to arrive. Live chat does not now exist - I wonder why? and they stopped replying to emails hours ago. It’s now the weekend and the parcel will be seriously delayed. How difficult can it possibly be to send appropriate labels? Hopeless company.”
“DO NOT USE THIS COMPANY. IT IS A SCAM!!!
DO NOT DELIVER THE PARCEL THEN SAY ITS DAMAGE, THEN WHEN YOU TRY TO CLAIM FOR THE DAMAGED PARCEL COME UP WITH ALL TYPES OF EXCUSES.
HAVE TAKEN MONEY OUT OF THE BANK ACCOUNT FOR EXTRA FEES WITHOUT, HAD TO CALL THE BANK TO STOP THEM TAKING ANYMORE MONEY OUT.
WILL BE REPORTING THEM TO TRADING STANDARD.”
“Package was opened, inspected and not deemed to be return of personal belongings, no contact phone numbers on website, the messaging function does not work, no way to contact them. Additional 73 euro in charges for a £40 next day delivery. Appalling.”
“Paid for next day delivery for an important document to France. The item took 15 days. Was told they can't guarantee delivery dates. What was the point!!”
“I wrote a review about Parcel Compare a few weeks ago regarding very bad service. Basically my boxes took eight weeks to arrive, were very badly damaged and when I attempted to put in a damage claim on insurance that I purchased extra, they always came up with an excuse not to proceed with the claim. I now want to add that since then, this Company has debited my bank account for more money citing that my boxes were over the original weight? If you do not want to get ripped off…bypass this Company and go directly to the Couriers, it’ll save you money in the long term.”
“It was an absolute shambles. They took payment to deliver 4 boxes to Turkey. The boxes were held by customs and DESTROYED. The courier said that Parcelcompare did not give consent for the goods to be released. DO NOT USE THEM. It cost our charity £4000 in lost goods. AVOID AT ALL COSTS - just go direct to the couriers so that it won't happen.”
“Do not deal with this company as you will regret it - Worst company I’ve ever dealt with - avoid at all costs they will agree a price then charge you more - remove it out of your account two months later without
Reason or notification”
“Spent a hour getting the box size down to the required size to ship at there quoted price. Weighed 10kg. Collected and delivered to customer. Roughly a week later I get the email saying the size of the parcel was over sized meaning way the calculate the weight was now over and I owed an additional £65 on top of the £125 already paid. The charge was taken from my account and it was down to me to prove otherwise. Unfortunately I’d never had this with any other delivery site so hadn’t take the pictures they needed to prove my case.
Consider this when choosing parcelcompare, make sure you take picture or just avoid them all together if you don’t want the extra headache. I won’t be using them again.”
“Handle with care when using!
I organised for an item to collect and paid for it.
Received no information or tracking.
Waited a few days and still nothing sent.
I then contacted them which was really difficult as it’s only an email address.
They then couldn’t find my tracking number or order.
After a while they found the payment and asked if I wanted a refund or rearrange.
Asked for a refund and told it would be scheduled within 48 hours!
It wasn’t
Chased up and still no refund.
Now they are not answering my emails.
Also they have scheduled a pickup for the item I have already arranged and had picked up by parcel force!
Told them this!
I paid them £75 and getting the money back is so difficult
They have no phone lines to contact them!
They don’t reply to emails
They don’t refund like they say they will
Be really cautious!”
“Whee do I start. Posted my parcel through them.. And waited and waited for delivery to be made, after 2 weeks still no delivery, so started to email over it. Was messed about telling me an investigation had to be carried out etc. So a week later and was told the item was now officially lost. Now how do you loose something measuring 12x23x18 8nches weighing 6.5 kgs is beyond me. Told me it's my own fault I didn't take insurance out on them losing it. What a joke, sure they have insurance of their own to cover this, but no. So now I have to replace a valuable item THEY LOST at my expemse!. If I could rate them zero then I would. Do yourself a favour and use thr post office, it may cost a little more but its worth it. Disgraceful”
“Will not use again! Paid £3.50 for postage with no printer to print the label in the shop wasn’t given a QR code tried to amend order as I was given labels to print at home but I don’t have a printer and now have to pay £4.39 for a pre-printed label and wanted to charge me a total of £8.76 to amend, tried to cancel and wanted to charge nearly £4 for a cancellation, so paid £3.50 for nothing and took it to the Post Office instead.”
“As a business, we have used Parcel Compare numerous times now. On EVERY occasion we have been asked for an additional fee because the parcel is over the billable weight and dimensions. Thankfully, we now know to take photos of each dimension and label on the box. Every time we have had the claim cancelled. It's ridiculous how this company makes it money by saying they are the middle people and it's not them charging us. I would say try to find other couriers before using parcel compare, but if you do ensure you take photos with a tape measure and label clearly showing in the photos.”
“Horrible experience,they appear on the website when you search for delivery as being the first ones.I needed to send some oats and seeds were on their prohibited items list.Most of their items are prohibited.Now they are asking me for return fees.I said to them they can keep them.Really frustrating,really bad company.Never again.Stay away.”
“Parcel was delivered damaged and nearly 30 days late. There was no compensation for the damage despite paying extra for insurance, and there was no compensation for the 30-days delay despite paying extra for the express 3-day service.
The support was very poor and the parcel was only delivered after I personally contacted the courier directly to sort out the problem. Parcelcompare support team emailed me to help solve the problem 3 days after the parcel was actually delivered, (which means they had no idea where item was), and the parcel was only delivered because I spent 30 minutes on the phone with the courier firm directly.
Their service does not provide a telephone number for customer support or shipping problems.
Does anyone believe I am happy or satisfied?
1 star for parcelcompare is 1 star too many”
“Please avoid this company. I've sent the parcel to Italy from UK. They returned back, charged me additional fees and the whole process took a month. I will be reporting them to Trading Standards Authority.”
“DO NOT USE PARCELCOMPARE!
I sent 5 boxes from the UK to Australia almost 6 weeks ago. Only 3 boxes arrived two weeks ago very damaged. One box in particular contained a coffee machine which has been broken in transit. Although I paid insurance to cover breakages/damages, ParcelCompare refuse to pay. Their reply emails which start by saying that they are ‘so sorry for the damage’, comes across as patronising when they have absolutely no intention of putting in an insurance claim. They may be cheaper than going directly to the likes of UPS or DHL but in the long run, you lose money through their lack of care and refusal to honour what you’ve paid for. This company is a sham and should not be operating, I only hope I receive my two boxes yet to be delivered!”
“AVOID AT ALL COSTS!!
Booked a courier service through this company and received an email from parcel compare 3 days after the parcel was delivered to request more money due to the parcel apparently weighing more than was specified. Dispute was opened and all evidence to support my claim was sent. All my emails were ignored and money was removed from my bank account without my consent. The parcel actually weighed less than was specified and yet they charged me 3 times the orginal price!”
“I have spent hundreds of pounds trying to get two parcels to Romania for the war effort in Ukraine. Romanian customs aside, and they played their part, this company doesn't actually have the power to deliver parcels to the destination. They are a powerless interim provider who cannot influence either the courier or customs. They charge you for something they ultimately can't deliver and that my friend, is a scam.
There are men running around in trainers in Ukraine with missile launchers on their shoulders because their combat boots didn't get delivered. A critical range rover is still off the road, one that transported refugees and medical equipment. Enough said”
“I was very impressed with the speedy collection of my parcel but once it got to the UK it was a different matter. Apparently three delivery attempts have been made and on the last occasion I was at home all day and no-one attempted to deliver my parcel. No cards have been left informing me of the attempted deliveries nor have I received any mobile phone messages/calls. I paid a lot of money and feel that I have only received half a service ... I am still awaiting the safe arrival of my parcel and it is almost two weeks since it was collected!!!! I certainly won't be using them again nor recommending them! Such a shame as the service started so well”
