“Worst delivery experience ever. Fail to deliver on agreed date/s, never leave cards when they eventually do turn up, tracking is hopeless, customer service apologise and offer to ring back with updates, which they never do. Avoid at all cost.”
“Extremely unreliable; the so-called 24 hour delivery can take days. I suspect that Parcelforce do not have the infrastructure or sufficient staff to provide the service that they advertise.”
“Tracking information said it would be delivered, the van passed my house did it stop did it hell. Tracking said it will be delivered, spoke to a person who has after 15 minutes on the phone. The package had gone back to the depot and will be delivered the next day. They are absolutely garbage.”
“Have had several bad experiences when receiving goods sent by Parcelforce. In my experience they are the worst courier out there and I would never choose them myself. I understand the delivery staff are paid according to the number of successful "drops" they make. This means the staff I have come across do not attempt nextday redeliveries or offer the option of choosing a redelivery day. They don't get paid for them so offload any undelivered items to a collection point. In my case this means a post office several miles away with no nearby parking. There have been times when I've just not attempted to collect.”
“Dan and staff at exeter depot useless and no help, spent 90 mins being passed from 1 person to next. Only wanted to make a simple customs payment. Was told i couldn't do it over the phone, which is a lie as the paperwork i was given specified it could be paid over phone. Even my local pist office which tried to help told me the exeter depot was useless!!”
“Why take my parcel to a remote post office miles away, when next door is a just few steps. Trying to get it back again was like pulling teeth, staff are absolutely rude and pig ignorant, they even wrote an infantile little message on the packaging, including the words 'refused to collect' bloody right I did!”
“Paid over £47 to send a parcel. Supposed to be 48 hr delivery. 7 days later and the tracking information is still saying it's at a depot. Terrible service”
“Just absolutely terrible. Wanted a re-delivery to my local post office which went fine through the website, little did I know that they wouldn't send it there because the package was too large. Absolutely no communication what so ever. Useless company, useless service, wouldn't touch them with a barge pole.”
“Appalling delivery service, claimed they attempted to deliver despite me waiting in all day and no note left. Then tried to ring only to get told they were all going home in 20 minutes so would ring back tomorrow. Avoid Parcelforce and use one of their competent competitors instead”
“Large parcel sent Parcelforce 48 and disappeared before reaching the first hub, called 20 times different departments spoke with one of the management team who asked me to call back in 3 days and when I did it they had changed number, now can't talk to no one. Dodgy company, dodgy drivers dodgy managers.....you got more chances to win Lotto then getting a parcel delivered. Their security system was designed by a decorator, their drivers have the license to steal or to get items lost......they don't care...is not their staff! Instead of sending parcels through them I reccomand you to give them to charity, at least you know they will end up for good cause. One star review is way to to much...I would give them minus five stars. Dodgy dodgy dodgy....watch out”
“First of all was asking for my parcel to be left at my neighbour as I am working 8-5, but they tried to redeliver it.I booked redelivery for saturday but no one showed up or left any card.I have sent an email for customer support but haven't recieved any reply.Booked another redelivery, finally came to me.”
“I use several mailing companies and the delivery service and customer service at Parcelforce is well below the average. I have used them for sending and receiving mail, problems with late deliveries ( a few days, not just a few hours), no slips being left to say parcel is at the depot, receiving a slip to collect a parcel and then when I have went to collect it, it isn't even at the depot ready for collection yet. Any time I have contacted the customer service dept. I have just been passed from pillar to post and just given different excuses by each person. Todays mishap with them will be the last for me as I will no longer use them for sending any mail, this might cost a few £s more to use another company but at least I know from experience there will be less chance of any mishaps.”
“Waited in all day for a delivery, taking a day off work. I followed the online tracker which said out for delivery but by 1749 I realised it clearly wasn't coming. I took several screen shots until the tracker very much like other comments changed to "second delivery attempt scheduled". No card left, no way I could have missed them, clearly no attempt made. Poor service by a company clearly unable to compete with the other excellent providers currently operating”
“Today, for the 2nd time in a week, I waited at home the entire day for a Parcelforce deliver that never materialised. At 17.30 I checked online and was informed that there had been a 'delivery attempt' at 16.45. However, there was no notice left in my mailbox, and had someone actually attempted to ring my door, I certainly would have heard it. Today I had even left a note with an alternative way to contact me in case they weren't able to operate the intercom system for some reason. Really unacceptable service. People rearrange their work and schedules to accommodate these (failed) deliveries. An absolute waste of time and money. I hope retailers will finally realise the real cost of using such a poor 'service' and go elsewhere.”
“This company is a joke! Happened to me many times that they left my parcel with one of my neighbours without leaving me any kind of notification. Also very bad customer service. Not recommending at all!”
“Dreadful business. Shipped to Sweden, paid for texts for 'out for delivery' and 'delivered'. Tracking claims they notified addressee to collect from a 'Parcelshop', my customer has heard nothing, Parcelforce deny all knowledge of a 'text advice system' although it's clearly on the internet booking form and they took my money for it.
If this is the best export service we have in the UK then, as a Country we are completely stuffed!”
“Theft problem at ParcelForce Export Heathrow
Be aware, parcels are going missing after being "Exported from the UK", which they have not been yet, as there is another stage "Sorted for export" before they leave the UK. So, in their supposedly super secure customs clearance area at Heathrow, parcels are going missing. Mine did: 118cm x 17cm x 17cm, so no small parcel. ParcelForce tried to blame it on GLS in France, but the parcel never arrived in France, liars. EK214867745GB”
