“Had a text saying delivery 07/06/17, took day off work, lost a days pay and guess what?... Never arrived! Called the Rotherham office and the poor girl who answered the phone didn't have a clue.
She said it was an automated text service, AND???
They won't let me change delivery address and now because I can't take another day off work I have to pick up from local PO. My next day off work is Monday, today is Tues!
UTTER RUBBISH.
Will never use.”
“Very terrible service provided by Parcel Force, an important document needed to arrive from overseas and we were waiting for it since morning. ParcelForce website in the afternoon started showing "Delivery attemped at 14:22" however no delivery was attempted and my wife was waiting since morning sitting next to the main door so that we don't miss the delivery guy. The customer service woman whom I spoke to checked the GPS and advised that delivery was attempted at some other address and now we have no clue how to get our important documents delivered. It is really terrible; do they know the business they are in; NO they don't.”
“They left my parcel in different address!!!
i was standing and seeing the van from parcel force passing me on the street even thought my parcel is not coming today!!! they didn't left a card nothing!!!! have to call twice to find out its in someone i don't even know where he lives !!!!!! RUDE STAFF ON THE PHONE WHEN DEAL ABOUT LOST PARCEL!!!!!!!!!!! TERRIBLE”
“Delivery was sceduled for 31 may(express 24 hour delivery), today is 5 June. Call them every day with no use, they just say that it will be delivered next day. They promise to call back but don't. Customer sevice and tracking are useless. No access to a manager. Disgusting service. 0 STARS”
“Parcel Force seem to be in a different decade, I went to the post office Friday at 4pm only to be told the package wont even be pick up until Monday. Cum on get real all for the new courier firms collect on Saturday most of them even deliver on Sundays, this is the new way otherwise Parcel Force will find themselves out of business.
Just to add insult to injury at the Quedgeley Gloucester Post office the counter staff asked the Parcel Force collection drive to give them 30 seconds and he could take my package and was greeted with sorry love I am off. great customer relations in front of all the customers.
I will move onto the more modern courier firms from now on.”
“Don't use them they never do what they say they are going to do they sent a txt to my phone yesterday 31/5 saying they were going to deliver they didn't phoned parcel force MK said they will get hold of the driver and would call me back they didn't been passed around ever depot of parcel force with no answers then finally they told me driver gone home and sent my parcel back to MK never known anything like this ever worse courier service ever this is important stuff for my work loosing loads of money and been threatened with the sack thanks parcel force”
“Been waiting a full week for my parcel. They left a card when I was out but with no information. I logged on to book a re-delivery on another day. Stayed in all day. No show. I got a letter!! from them asking me to telephone to re-book. Why the heck do they need to send me a letter?? They had my email and phone number.So I am waiting in today after phoning them yesterday. I need to get food and actually have a life. The tracking says it left the depot two hours ago and no show so far. Other delivery companies manage to get parcels to me all the time with no hassle. Appalling.”
“I've been waiting on my parcel for 2 weeks. I was told that delivery was attempted and the parcel was left in a local post office to be collected. The courier needs to get through 2 gates in order to reach my apartment hence I requested the company to inform the courier to call upon arrival. Was informed that they do not have access to mobile phone hence unable to call upon arrival. Instead of resolving the issue to contact the receiver, the company requested me to pick up the parcel from the post office which is rather far from where I live. Parcel Force needs to reconsider the service they are really providing if they are requesting and advising their customers to pick up the parcel from local post office themselves. Horrible and unreliable services.”
“This is the worst tranport company which I have ever used. I expected an order from Ebay after several weeks I contacted the seller, he sent me the receipt, I contacted the customer service of the company and I was informed it is delivered to miss Carol.... no information about number or street. After more two contacting with Southwest depot awful support they informed me that it is delivered in Putney !?!? I live in Wallington....
Why...What... nobody explained or supported solving of this issue. After complaining on the website again nothing ......just this was a wrong tracking number and finally my order which costs 100 pounds is lost ......
DO NOT USE THIS COMPANY”
“Dwa miesiące temu napisali że paczko dostarczona, a nie dostarczyli. Firma zwrocila mi kasę. Dziś za przesylke 19£ i pisza 3dzien pod rzad ze byli 16:30, 20:58 itp i nikogo nie bylo, podczas gdy bylem noe tylko ja. Efektem czego, bede sam jecgal do siedziby ,tracac dzien wolny wydajac pieniadze na pakiwo. I samemu odbierajac od nich. Firma złodziej”
“They went out of their way to get a delivery to me at a specific time when I missed 2 attempts due to personal circumstances. Quick,efficient and helpful communication .Delivery arrived promptly as promised.”
“Excellent service. Was kept updated anytime there was a change with my order and given a window time when it would be delivered and it was delivered within the time stated. Driver who delivered was extremely pleasant and cheerful. Many thanks”
“The parcel never arrived and there was no note through the door to help me collect it. Spent about 2 hours searching for it - customer service utterly useless too.”
“Ignoring delivery instructions of 4 out of 6 deliveries.
Routinely depositing deliveries at post offices over 25 miles away for collection.
Lying about location of parcels and when they're are sent.”
“I sent a large parcel ( horse saddle ) via parcel force tracked 24,due to it being broke didn't take extra cover,Bristol depot loaded on the van never attempted delivery long story short lost the Parcel now have court action against me, parcel force say I have to sought it out myself nothing they can do wouldn't send anything with them.”
“Tracked my parcel and waited in all day for delivery. The parcel was never delivered and no card was left. On checking the tracking online it stated that at 19:52 I had asked to rearrange the delivery date which was a complete lie. I rang to complain and ask where my parcel was, to my surprise it had been sent back from Manchester and was on its way to Carlisle. When I asked why, I was told it was probably human error. Nearly 24 hours later, my tracking states its still at the national hub and no one in customer services seems to know what to do other than send emails the the depot manager and promise to ring you back, then don't ring you back. Appalling service”
“When tracking a delivery, a message came up to say a delivery had been attempted and a card was left to tell me what to do next. I was home at the time. No delivery was attempted and no card was left. I made three phone calls. The first said I would receive a call back - no call back. The second left me on hold for ten minutes then the phone went dead. The third promised a delivery the next day - we will see.
This is not the first time this has happened with parcelforce.”
“My parcel took a month and a half to be delivered and I had to be constantly on the phone with ParcelForce and the depot, everyday for more than a week, in order to get my parcel safely to me. Parcel kept going to my home back and forth despite several requests to redeliver to my office. No card was left a single time.
The lack of communication when delivering parcels, the customers services and the inability to provide accurate information were appalling.
ParcelForce should assume responsibility for its poor service and work hard to improve its communication system with customers. In an era of easy communication, I find this service outdated and out of touch of the modern ways of living.”
“I arranged a date for my parcel to arrive. I checked the tracking and it said my Parcel has already been delivered a day early. Luckily it was with a naighbour but the delivery guy did not post a card stating where it was. Only found out due to the tracking.”
