“Booked the next day service , payed for them to print label, parcelforce arrived , left labels in porch on top of the parcel, with a message saying this size parcel will be accepted at the post office so take it there, and left it ? Just rebooked for third time,,,fingers crossed there will be a courier with at least half a brain tomorrow in gloucester......”
“If there was a 0 star option I would give them that. Don't know what a 24hr service is. Nightmare customer service. Never ring back when they say they will.
Just all round shambles.”
“I was in the middle of a very important phone call and asked the driver if he could just give me a second, I was literally 15 seconds to just ask my elderly mum to hang on. On returning to the door he almost threw a ten kilo package into my hand, turned on his heel and stormed off. I was under the impression that customer service is important, I was polite, I had put my phone down in another room whilst I gave him my full attention. Absolutely no need for any bad attitude on his side, very dissatisfied and disappointed in parcel force.”
“These people are a joke. Parcels go missing, they dont turn up and dont leave a card.
Very Bad Service.
They send me a message with the wrong post code, my parcel is due to pick up in different place!!!”
“So far I'm still waiting for my parcel.. It's now day 20 for a 48 hour express delivery.
I have been told its being delivered Friday.... its being delivered Monday.. It's at our national Hub.. I will get someone to call you.. Or I will go and look and call you right back.. Still nothing.. My parcel it appears is gathering a large amount of dust at the Leeds depot where it has been now for most of the 20 days.... I give up.... what are you meant to do.. I've phoned.. I've chased .. I've emailed.. I've contacted on messenger... I've contacted on twitter.. still nothing..... NOTHING.....”
“Despite having four people in the house, parcel force was unable to leave this parcel with any of them- they were even downstairs and would have heard if the doorbell was rang or if they knocked on the door”
“Not very happy with the service at all! Ordered courier service to my house and paid for Saturday delivery. Waited all day Saturday and no parcel came. Tracking said "parcel delivered to wrong depot". It was bank holiday Monday so assumed parcel would be delivered on the Tuesday but still said 'wrong depot" on tracking. Wrote an email asking for a refund and delivery of my parcel and this email was only replied a few minutes after my parcel was delivered!”
“Appalling service. After waiting in all day, and then receiving a text message saying that my parcel could not be delivered, and that the driver had left a collection information card. I knew for a fact that no one tried to deliver anything. So I had no parcel or collection card. After three phone calls over a period of two hours. The last one to the depot itself. It turns out that I was not left card. Its just an automatic SMS. Hopefully they will be out on businesses soon.”
“I have tracked my parcel online and it says that it was attempted to be delivered at 2pm today 05/05/2017. I was at home from 1pm to 3pm and no-one rang my bell or left any notification. I had to call the depot 10 times 20 minutes on hold each until I could connect them. I was told that drivers are very busy and that I will have to go tomorrow to collect the item to the depot. Also I will have to call them before to let them know, it may be not possible to collect it.”
“Ordered a bottle of champagne for my son's birthday and was initially impressed with the text message updates that I'd received from parcel force informing me that the parcel would be delivered to my son between 8am and 9 am. I phoned my daughter-in-law to make sure she was home so the delivery driver didnt miss her.
Then I received a text from parcelforce saying the delivery driver had called at my son's home and no one was available to accept the delivery and they'd popped a card in giving instructions on what to do next. This is a total lie as the driver hadn't called and no card had been left. My daughter-in-law was still waiting.
I then phoned parcelforce to ask what had happened. Was left on hold for 10 minutes then spoke to someone about my son's gift. He waffled on and just couldn't understand what had happened then suggested that my daughter-in-law go to the post office herself to see if the parcel had been left there, but with no delivery card how could she do this and why should she go out of her way for there incompetence.
Then the parcel force representative asked for my daughter-in-laws phone number so the driver could rearrange delivery. I actually gave him her number 7 times before he got it right.
At this point my son still hasn't got his gift !!!! I'm so disappointed as I wanted to surprise my son on his birthday and needed his gift to be delivered on this specific day because he was going away for the weekend. Message to parcel force. Stop telling lies about deliveries and get it right first time !!!!”
“I was waiting for them to pick up a parcel I am sending back to the seller on Tuesday. They said they were going to arrive in between 12 and 16 and they didn't. Next day, on Wednesday​ they said that they were going to come in some moment in the afternoon and they didn't. Today they promised to come before 3pm and still waiting.
3 days wasted for nothing. I think it is the worst company ever.”
“Driver was only once and left card to collect from far far away depot, but tricking said he was 3 times! Rubbish! And last time he left my parcel at post office and did not left card, and tracking showed ,,back to warehouse,, and Adidas told me that my parcel is at post office!”
“Yet another parcel not delivered because they claim nobody was available. No card left as they say. Probably once again gone to the wrong house or just couldn't be bothered.”
“parcel was shipped to Australia but they wouldn't release it because they said I had not weighted it wrong by 120kg the mistake was not mine, because I ask for evidence to surport there claim they took the additional moneys out of my paypal with out my permission saying that its in there terms and conditions if I had read these comments before I used there company I would have and there costumer service is non existence stay clear”
“Worst service under the sun. My parcel has been sent to the wrong depot 5 TIMES. I understand there may be a mistake, possibly 2, but 5 times? Every time i called explained the situation given my details and every time I have been assured it would be with me next day, and surprise every single time they messed up. Avoid at all costs there are a million better companies that can handle your parcels.”
“The driver did not Have enough sense to ring the doorbell. Our door bell is portable on the inside so I hear it wherever I am in the house. Nor did he bother to try to leave my parcel with a neighbour. It is 5.45 pm on a Friday night so I guess he has had enough for today.my parcel left the depot at 7.58am this morning and the driver just got to us at 5.45 pm. This is a bank holiday so I will have to wait until Tuesday for my parcel. Not good enough. Very bad service. I rang parcel force at 6.10 pm and asked if the driver could return but was told that was not possible.. Why bother to have express delivery at all. Not impressed. No initiative shown what so ever. Very poor service.”
