“Absolute Joke, Sent a letter to Italy paid £47 for guaranteed next day delivery and took 5 days to arrive, not only did this cost me business it also cost me over £15000 in lost commission which i will never see again. Why advertise guaranteed next day if you cannot fulfil. Told me to put a claim in, whats the point ill maybe get my £47 back. DO NOT USE!!!!”
“The most useless and not effective courier I have ever know. They lied 3ce that they attempted delivery in my house but I wasn't in. They gave a wrong post code via the telephone and many more. I will never use again”
“AVOID THIS COURIER. No one turned up and found a card to say they'd deliver another day. Didn't even attempt to leave it at my neighbours or at the post office. Lazy c***s.”
“Two days I have had someone wait at home for my delivery, they said they have been but no one home. Not so. Today online it says they have left a card to say which depot they have taken it to.... they have left no card awful service my home is the only one on that post code so they couldn't get that wrong”
“Although packaged extremely well and marked as fragile, one of the items I posted was broken on delivery. Recipient informed me that Parcel Force are heavy handed with their parcels and tend to throw them around. She said she has had nothing but problems from this company. I certainly won't be using them again.”
“Worse company that I've ever dealt with, EVER!!!!
Staff is clueless & are just puppets there answering phone; no real tracking system. Beware of them, this is a horrible company!!!
Absolutely RIDICULOUS!!!”
“This is the most ridiculous shipping company I've ever dealt with. Their system sucks, no proper tracking system, and the staff is clueless. What can one expect from them, they are working stupid & f**ked up company!!!
I wish there was a negative STAR, but there is none, so I am force to give them 1 star.”
“Staff do not have a clue been waiting for a parcel for over a week now tracking says it's on its way to delivery hub no one ne seems to know where the parcel is”
“Worst courier company and customer service I ever experienced.
My package was supposedly delivered at my house 4 times over 2 days.
I was home the entire time and never heard anyone ring the bell/knock.
Their courier did not even leave any notes to tell me he dropped by or give me any indication of what I should do, so I am pretty sure he never even dropped by.
Through the online tracker I found out I was then supposed to pick up the parcel at a parcelshop (no further details). I contacted the Parcelforce customer service to complain and ask which parcelshop I should go to.
They just passed me on to another courier company that I should contact with yet another reference number and where not friendly at all.”
“I only found out that my parcel had been left at the local post office when I contacted the sender, parcelforce said they had attempted delivery and left a card they had done neither. I am reasonably intelligent but not psychic,they were probably too bone idle to bother.
How many bad reviews does a company need before they take action ?”
“Marked the tracking service as 'delivery attempted' when they have obvious not been anywhere near the house.
Disgusting attempt to blame me for not being in. Paid premium for next day too.”
“I used the parcel tracker site and found the Item which had come from Germany saw the item was planned for a route out for delivery I immediately contacted the customer service team to advise that because they have no text messaging system of notification of intended delivery I would not be at the address to sign asked if they could contact the driver waste of time my deliveries are now regularly just left at the local post office which is inside a remote Tesco express store the post office counter staff member is a very petite lady and the package weighs 25kg she can not lift it and I have to go into the back room behind the counter against all security arrangements I have had to rate them one star that's not my opinion they are a total disgrace there should be a minus 25 star rating for people to use probably for most reviews on this site, Can we all start to get this out on media I am now constantly asking my suppliers to not use them I am asking my european suppliers to use hermes international a far superior service this company needs to be put out of business.”
“Didn't even bother to knock the door when we were in. Then took the parcel to a post office 3 towns away! Awful service by sloppy, outdated company.
Suppliers, think twice before using this company - your company's reputation is at risk from this antiquated delivery company.”
“Everything went fine in shipping four parcels from Texas U.S.A. and through UK customs until Parcelforce got hold of them! Called to get the reference numbers as they use different numbers to the tracking numbers for payments. One number would not be recognized by their system so I called again, got transferred to Newcastle where no one picked up the phone and the call got redirected to Preston! Called back after the weekend and was told the number was not "live" and they would have to call I.T. to have it corrected, or I could go in and pick the parcel up myself! I'm in Texas! They couldn't take a card payment over the phone as their system is all electronic. Terrible service and one that makes me ashamed that my fellow Brits should run such a slack operation. I don't blame the ground "troops" but as with many companies today, poor management by people out of touch with the real world.”
“Utterly inept & I suspect economical with the facts. I ordered some hiking shoes from a firm in Germany.
All went well- tracked beautifully until arriving in U.K & then it fell into hands of Parcelforce.
On Monday my tracking informed me an attempted delivery had been made at 15:33.
No such event- no knock on door & no failed delivery card.
Sent an e mail to Parcelforce queries.
Reply arrived at 15:33 on Tuesday-uncanny! They said it was out for delivery this day & it may be a training issue. Shortly after parcel arrived.
Obviously there was no failed delivery on the Monday.”
“Parcel not delivered.
No messages
Tracking system does nott work - updated 6:15 am today no further update.
their help line closes at 6pm.
Where is my stuff”
“I was waiting all day but the parcel never arrived and the track parcel showed address problem so I called them to redelivery next day. I stayed home all day but no one arrived, then I used track parcel again and it said Delivery attempted. So I open the front door and saw paper informed me to pick it up at my nearest post office, I very sure that I didn't hear any door bell or knock sound at all.”
“Have had so many problems with parcelforce over the years from them loosing items and faking my signature to having to wait in all day for redelivery because they charge six quid for redelivery to another address and I'm not willing to pay it and the nearest depot is over an hour from my house (and I dont live in the middle of nowhere and a larger city nearby). Just appauling service. No idea why people use them.”