“Driver lied about trying to deliver my parcel. I was here all the time looking out the window at the time the driver reported that I was not in. Dishonest driver and a bad company!”
“I was expecting a delivery yesterday that never came, instead Parcelforce said they tried to deliver my package but no one was there to receive it, when that is not true because I was home all day. And the same thing happened today. When I called to find out what is going on, no one knows where my parcel is and they keep redirecting me to other people because apparently is no one's job to find a parcel. I still don't know where my delivery is or if I'll ever see it. Very bad service, very bad costumer care. If I could leave less than one star I would.”
“Absolutely horrendous service. Received a text message at 8am stating that I would receive my package at 8.15-9.46am, not received by 11.20am so called to check. Spoke to a rude lady who said it was the drivers mistake and that the package would be delivered at some point before 7pm. Later when checking my delivery on the tracker service saw that the driver had returned to depot at 1pm. Called to speak to customer service, spoke to a nice sounding man who said he would find out what had happened, next thing I know I've been transferred to a depot - and the wrong depot at that! That lady transferred me to the correct depot where I spoke to a very rude lady. Said that the tracking website details were all wrong and the parcel had never left the depot. Said that the earliest I would get it would be tomorrow before 7pm, despite my paying extra for it to be delivered on that specific day. After explaining that it was urgent, had no empathy. Asked why I hadn't been called as I would drive the hours to the depot the matter was so urgent and she said they don't have my details, despite my being texted by the company 8 hours earlier. The worst service provider I have ever spoken to, then wouldn't put me through to a Manager. AVOID AT ALL COSTS.”
“The drop off times at numerous post offices around the Caerphilly area, has gone from bad to worse.
I went to the post office, was there at 13.20 only to be told that today's parcels have already been collected and the parcelforce driver won't be back. They need to advertise this fact instead of putting up a false front. It's appalling the service; shouldn't be allowed.”
“Very bed service. I have sent my package with global value from Uk to Germany paid more than 50£, after two weeks the package still not there. Probably get lost. Costumer service explained that next time I should avoid parcelforce(global value) as packages are not trackable. NEVER EVER!!!”
“Shocking excuse for a delivery company. Poor to useless tracking page - hardly ever updated. Shipped a bicycle from a vendor to my home, they sent it to the incorrect sorting hub, left it for 3 days and sent it back to where it came from absolutly pathetic service. Avoid wherever possible.”
“I booked 3 parcels to be collected waited in all day , payed for 24 Express, no one turns up, when i call they say driver knocked but no one had Total lie even had cctv to prove this. really poor service.”
“I received a txt from parcel force on Thursday 19.07.17 stating parcel due for delivery on Friday 20.07.17...Nothing arrived. I checked tracking details which stated parcel out for delivery. I contacted customer service on Saturday morning to check whether they would be delivering the parcel that day but told it is with their Sutton depot and I collect it from there. I needed this parcel urgently so I went along to collect. After 20 minutes of waiting in a queue with only 1 person serving I finally got to speak to someone who said my parcel is there but no way of telling where it is and I would have to wait for the parcel to be delivered to my address! The woman serving asked who I spoke to in customer service? Like this is going to help them. So I just wasted 1.5 hours of my time and 10 miles there & back for nothing! Do yourself a favour and never ever use Royal Mail Parcel Force! Useless crap service!”
“Extremely bad company and very poor customer service. I had a lot of problems with them. Every single time I had to receive a parcel from them, I have simply never received it. Their customer service is also extremely distressing so much they do not care about their customers.”
“I was pay two working day delivery service to Hungary.
Was 7 days.
The grandma cannot go the holiday with the family.
The package stocking in in the uk depot four days!!!
So this company no trusty ask the huge money for the two days international delivery but do not do that.
Do not tuch this company anymore
ee584860022gb”
“Delivery of the parcel was attempted on 29 June when we were out. An attempt was made via the website to arrange re-delivery on 11th July. Stayed in all day, nothing happened. Called the depot to be told the parcel was still at the local post office and would need to returned to the depot within 3 or 5 working days and they would then call us to arrange a re-delivery. Nothing happened. A further attempt made to fix a re-delivery on line for 14 July. Nothing happened. Called the depot number on 20 July to be told that the parcel could be uplifted from the post office and re-delivered within 3 or 5 working days. Nothing more specific than this as it was the driver's responsibility. If we were out when this delivery was attempted, the parcel would go back to the depot and a re-delivery could be arranged. Once again, no specific day, let alone time could be given.
Other parcel delivery companies can offer delivery times on the next day and give a precise hourly time slot.
I cannot see why anyone should want to tolerate such poor service from Parcelforce.”
“Wtf, we are in 2017 and we can't follow the delivery, already late and I expect the worse with this company, I misclicked when I made my order... I normally go for DHL (Best for me, really reliable, very quick) or sometimes if DHL is not proposed UPS (delivery may take longer but still very reliable). Watch out when chosing delivery for your next order, do not trust this company.”
“Worse service. Avoid them at any costs. Drivers don`t even bother to leave a card, no response to complaints, unfriendly and rude personal on the phone.”
“Paid for 24H delivery, took a day off. Waited from 9 am until 9 pm. Around 10 pm website updated saying wrong address return to depot at 19:48, at 20:20 - return - supervisor signoff. What the hell is that? No calls no communications. Worse service ever.”
“i can only comment on my own experience with Parcelforce and i have never had a problem with them i live in a tricky location and most companys never find me yet Parcelforce find me everytime i always try and use Parcelforce if i get the choice thanks again”
“Driver collected a large parcel and lost it right away....or theft.
Parcelforce lied to me telling they were trying to track it down, after two weeks as I call them they said the parc l was not yet declared or and there weren't any action taken to track it. Parcelforce doesn't care if your item is lost or stolen by their drivers, my advise to you is stay away from this company, dodgy drivers and dodgy management. Worst service ever experienced.”
“scheduled a delivery on a Saturday for extra costs. Hoping to receive it as soon as possible. delivery did not come at all. Failed their promise. Only If I were able to give negative stars. Interesting facts I read after going through these posts. These people get higher chances to win lotty than getting a parcel delivered.”
“Delivery attempt on Wednesday (when I was at work) so I scheduled a delivery for today (Friday) as my wife is working from home. Parcelforce attempted delivery yesterday anyway (even though I told them I'd be at work). *Sigh*
Today it would appear that they dropped a card into the letterbox at the end of the path (10m from the door) but didn't even knock. My wife would have heard, trust me - my dogs make lot - A LOT - of noise when anyone so much as comes near the gate. I called the depot and was informed that by this time a second attempt had been made, but again, my wife heard no knock and no barking from the dogs.
I think Parcelforce might be being a little "economical with the truth"...
I work as a bid writer for a company specialising in logistics and consolidated deliveries so I know more than a little about this sector, and let me be clear - there is no business currently operating in the UK that is worse than Parcelforce.”
“Awful experience. Made an order online and Parcelforce were in charge of delivering it. When the delivery day came no one EVER rang the bell on my door yet they left a card stating that the parcel was now going back to their depot and that I HAD to collect it. Their depot was 15 miles/one hour drive away from my address! I tried to reschedule delivery online and it seemed to work, and the parcel was confirmed by their online service to be delivered next day. Needless to say, two days later I was still waiting for the delivery. Decided to ring them to find out what was happening and to my disbelief I found out through their automated customer service that once a parcel goes back to their depot one CANNOT reschedule a delivery! Appalling stuff! Now called the goods company and hopefully they may sort this mess out, somehow. Parcelforce is an absolutely USELESS company.”
