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PC Specialist Reviews

4.8 Rating 5,797 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,797 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 4 star review on 27th April 2026
Anonymous
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
PC Specialist 5 star review on 6th December 2025
Anonymous
PC Specialist 5 star review on 8th October 2025
Dunc
330
Anonymous
Anonymous  // 01/01/2019
Was amazed that they still could supply a battery for my wifes old laptop running on Win8. After sales support is second to none
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Posted 4 years ago
Very easy to build, good components. Friendly staff.
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Posted 4 years ago
A custom built PC delivers on schedule, well packaged and ready to go, very happy with the service.
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Posted 4 years ago
Have bought from them previously. This makes two times that I've received a fantastic build. Handled with care, spare parts handed with build and nice an neat inside the case. If I ever do another major upgrade I'll use them again.
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Posted 4 years ago
Great communication And easy build prosses
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Posted 4 years ago
PC Specialist were great. I've ordered two of my PCs from them and they were both excellent quality. I was kept up to date during the build process with weekly updates. The PC was packed very well in a sturdy box and packaging to keep everything safe.
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Posted 4 years ago
Great computer building specialists, reliable, great price, and quick.
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Posted 4 years ago
Website and ordering: overall a good experience. Creating the PC was fairly simple and the warnings for incompatability were extremely helpful. I would have preferred an option to have the OS installed without a free trial of office included but otherwise. Good. Building the PC and communication: Very good. Built within reasonable time and communicated with regularly, when they said they would. Delivery and Product: Delivered on time. Product works well and am very happy with it. Only issue is the foam packaging was harder to remove than originally thought.
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Posted 4 years ago
Really bad experience. Ordered a specialist workstation PC on 22nd September. Today, 17th November it has still not shipped. I've called the customer support helpline at least twice per week for the last 3 weeks. Almost each time I'm told that the machine is next to be built, or it will definitely be with me by the end of the week. Lies. Once I've lost confidence in what they told me, I've asked to speak to a manager, or someone that can give me a better picture of what is happening. Only to be told that it is a 72hour wait to speak to a team leader, or a 7 day wait to speak to a manager. For a £3000 computer, that is already well beyond the initial quoted delivery timescale, I would expect a lot better communication! I appreciate that there are supply problems - but I expect them to tell me what the problem is, and to work out a solution that works for me - fobbing me off is just not good enough. Next time I'll pay the premium and purchase from Dell / HP.
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Posted 4 years ago
Have been using PC Specialist for a long time and the customer service has always been great. Normally get laptops, though could finally get a tower and I am not disappointed! Great option selection and information if certain parts don't go together/ bed more power etc. Highly recommended and always great using a British company.
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Posted 4 years ago
Build options were about the right level of complexity/choice for me (techy but not PCey). Forum very helpful, and quick, resolving queries, though it was worth querying anything not understood, as in one case a point was overlooked. One issue showed up after delivery: It was ordered sans OS, I installed (transferred) my own, and a tricky issue came up. They could have tried disclaiming it but were very helpful both formal support and forum. Has now been working fine for a whole week. Price good, build/delivery time was as advised. I also bought one from them in 2009. It did destroy 2 graphics cards during its lifetime, the first very early, replaced under warranty, the second, later, failure might have been caused by the thick layer of dust inside. Upgraded RAM and SSD over the years, interface cards came and went, still quick with W10. Finally died in 2020 in incomprehensible (ie unrepairable) fashion, not worth worrying at that age. It was similar level, good photographic spec, not gaming, very standard core M/C, but still its W7-W10 online upgrade would not transfer, it had to be a clean install. Possibly a result of a supplier MS would doubtless regard as obscure. Possibly 4 stars is unfair, I'm prepared to believe the installation problem was entirely my fault. There was however, a little bit of confusing information initially (and the 2009 machine did have its early failure), so not *perfect*.
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Posted 4 years ago
The worst place to buy PC from. Had a horrible experience after getting a PC that had issue. They took it back to repair. Then we kept chasing for over 2 months! all we got were excuses. Different person each time. Finally, they offered a refund. Then even for the refund a new person started communicating and at first said he can't refund and tried to offer credit to buy another item. Then after we gave proof that that's what was agreed. He started to create reasons to deduct amounts for refund. Already communicated 5 times with the refund guy and still waiting for it. They have no sense of damage control. No concept of customer service. No integrity. We are never buying from them again. AVOID THEM !!
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Posted 4 years ago
Great quality builds at (as of writing) cheaper than self assembly. Also have great customer support.
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Posted 4 years ago
Great customer service when there was difficulty obtaining older replacement parts.
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Posted 4 years ago
Was recommended to PC specialists and not disappointed. Ordering was a bit overwhelming for a non-techy, get some help on this part if you are. Once ordered I was kept updated on what I though was a rather long lead time for delivery, when I told the team my old kit knackered, they brough the delivery date forward by a few days. Arrived on time well packaged, simple start up and off I went. Delighted with the product, would highly recommend.
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Posted 4 years ago
Build time slightly longer than anticipated but worth the wait. Arrived at offshore location well packed and intact with clear directions for unpacking and set up. Advisory emails on connections also useful. Many thanks.
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Posted 4 years ago
They produce a pc that was working both quickly while keeping me updated of the progress ongoing. The work gone into this is very good as well with the cable management.
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Posted 4 years ago
Quick delivery and easy to setup.
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Posted 4 years ago
A little OTT with status updates at the start and a little short of updates just before delivery. The time to build was a bit long. If you need more staff get them. A few instructions on getting this set up would not go amiss.
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Posted 4 years ago
Quick delivery and easy to setup. PC works perfectly!
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Posted 4 years ago
PC Specialist is rated 4.8 based on 5,797 reviews