Personalised Favours Reviews

Name: Personalised Favours
Rating: 4.88

4.9 Rating 2,548 Reviews

98 %

of reviewers recommend Personalised Favours

4.9

Based on 2,548 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Personalised Favours 5 star review on 7th May 2024

610

Anonymous

Anonymous // 01/01/2019

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“Excellent turn round time Very happy”

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Posted 1 year ago

“I love the bottle except the T in the name was already faded when I pulled it out of the box so I’m a little disappointed but still love it!!”

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Posted 1 year ago

“The ordering process was really easy and I received regular communication of how my order was progressing. It was a very positive experience”

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Posted 1 year ago

“great service, great products”

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Posted 1 year ago

“The whiskey glass I ordered was awesome my partner loved it and uses it all the time great quality and the case is awesome I only wish it were waxed or varnished bit no complaints at all service was awesome delivery was fast would order from again for sure :)”

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Posted 1 year ago

“Thankyou was a Christmas present for hubby & he loved it”

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Posted 1 year ago

“We ordered custom artwork on some wine glasses for corporate christmas gifts, they were fantastic!!”

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Posted 1 year ago

“I ordered teachers mugs to give them at the end of year. I didn't receive it yet and when I tried to contact them they says once its dispatch from warehouse they can't tract. I even paid for insurance when i paid for postage.”

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Posted 1 year ago

“Beautifully crafted item as a keepsake for my great nephew. Not the first time I’ve purchased an item similar from PF to celebrate new arrivals 😁”

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Posted 1 year ago

“Quick delivery, high quality”

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Posted 1 year ago

“Personalised favours have always produced excellent quality items with excellent engraving . I have used this company on many occasions for engagements, 21st birthdays ,wedding items and gifts. Their communication is extremely good and items are exactly as described. Delivery is prompt and usually within the time frame given. Unless there are issues from post beyond their control. I highly recommend Personalised Favours to anyone wanting a service like theirs.”

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Posted 1 year ago

“Always fabulous service, thank you”

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Posted 1 year ago

“Great products however as I rushed the job in time for xmas I paid an exorbitant amount for postage which I feel was too high.”

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Posted 1 year ago

“Absolutely amazing personalised gifts that my child’s teachers really loved receiving.”

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Posted 1 year ago

“Mrs loved her planets gift the personalised gift and was perfect and mrs loved the size. Fast and efficient shipping and website was very informative Thank you James”

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Posted 1 year ago

“Made an order on 28th Nov and I’ve been contacting multiple times for an update as I have yet to receive tracking number. Tracking number was finally sent on 9th December after contacting them again but there’s no movement from 12th December. Contacted them again on 15th and 16th for an update. Was told they will follow up for me but I did not receive any phone calls and I have to contact personalized favours again. Finally it arrived in Melbourne depot on 16th and stated it will be delivered on 16th. I waited whole day and finally decided to contact the driver only to be told it will be delivered on 17th. My wedding was on the 18th, I was anxiously waiting and went through so much hassle with this order to make sure that it will arrived before the wedding. Finally it arrived around 4-5pm on 17th but I’m missing 7 coasters. I’ve emailed Zarah from personalized favours about the missing order but I did not receive any response at all. I have to say this is a horrible customer service and lack of communication. If I knew this is the service I’m getting and have to go through all the hassle, worries and time to get an update for my order, I would not have order from personalized favours. Please kindly follow up on the 7 missing coasters I have yet to receive, it’s really frustrating to constantly trying to contact the team and yet nothing has been done and no response at all.”