Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,557 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a client of pets best for several years now and I've always appreciated their input whether it's regarding health issues or financial issues associated with my dog. Their time they responses are very appreciated”

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Posted 1 year ago

“Pets Best has always been fair with their evaluation and payment of claims for my senior dog. Their client communication is excellent. If there are reasons why claim processing might be delayed, I have been kept informed. Payment of claims is generally very prompt.”

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Posted 1 year ago

“Pets Best came through for me when I had a pet situation that evolved to an emergency. A young shelter cat that has a penchant for chewing on anything silicon met its match last month when a piece lodged in his intestine. After 4 days of vet & ER visits and imaging it quickly evolved to a fine and death need for emergency surgery. We only had Pets Best for 6 months but I used their web site to upload all the documentation and within a couple of weeks all 4 claims were processed and checks sent. I am a believe and customer for life. Thank you Pets Best.”

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Posted 1 year ago

“I've been with pets best for over 10 yr. Love them. Only complaint is it sometimes takes too long to process claims”

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Posted 1 year ago

“Claims take way too long”

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Posted 1 year ago

“I’ve had Pets Best since I adopted my mixed breed dog who was 4 months old at that time. My pup has had issues ever since I adopted him. If I didn’t have Pets Best I would not of been able to afford the care that he has needed. I send in the invoices and usually get reimbursed within 3 to 6 weeks.”

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Posted 1 year ago

“Benefits as stated, no surprises”

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Posted 1 year ago

“We have been very satisfied with the service, would recommend.”

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Posted 1 year ago

“Fast reimbursement process”

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Posted 1 year ago

“Pets Best has been a lifesaver (literally and metaphorically) for me and my boy Pippi. They are easy to work with, outline coverage in a way that is easy to understand, and are timely with reimbursement. I have such peace of mind, and our policy is worth every penny”

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Posted 1 year ago

“I never write reviews, but Pets Best has been so phenomenal over the past two years as my dog has been treated for lymphoma. I’m so grateful that my sweet girl is still alive and doing great! She has received the best treatments available, and Pets Best has reimbursed me promptly and without hassle. Every pet I have for the rest of my life will be covered by Pets Best!”

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Posted 1 year ago

“My daughter-in-law highly recommended Pets Best pet insurance when we purchased our new puppy. We purchased their insurance and had our first vet visit. I was amazed at the ease of reimbursement and the speed at which they responded. We are very happy with them so far. Terry Dehmer”

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Posted 1 year ago

“I have had other pet insurance years before and I am so happy I switched to Pets Best when I had a new puppy. And now I have each new dog since with Pets Best. I never have to second guess the care I can provide for each because I know they are covered. Great turn around and customer service.”

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Posted 1 year ago

“I've been with PetsBest close to 15 years or better and have been totally happy with yheir service. I have had three animals with them”

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Posted 1 year ago

“So glad I decided on pet insurance. I have had two claims so far and the process is very easy. The explanation of benifits is very easy to understand and the reimbursements are quick. I highly recommend Pets Best!”

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Posted 1 year ago

“Really confused on how they charge a copay on each individual component of the surgery my dog had instead of just on the total bill.”

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Posted 1 year ago

“The time taken to finalize a claim has shortened significantly in the past 9 months, showing major improvement in their customer service!”

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Posted 1 year ago

“I am long-time customer. One of the best decision I ever made. Great people great service. Claims are paid quickly and correctly.”

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Posted 1 year ago

“Great pet insurance company! I've been with PENCE INSURANCE & they endorse you so you must be really good! Thank you! Now, I wait for the auto deposit to happen. I got the EOB 6/25/25. Hope it gets into my account today!”

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Posted 1 year ago

“For my first claim, it was a smooth experience. They provided a explanation of why things were or were not paid for.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 32,557 reviews