Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,691 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,691 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had Pets Best for almost 5 years now and always raved about it and in fact have recommended it to numerous family/friends. My dog has an arthritic condition and has received monthly injections for over 4 years now. They have always been approved, but all of a sudden they have been rejected the last three months in a row. When I call, they approve it, but nobody has been able to tell me what I need to do differently to avoid this hassle. Most I’ve been told is they have a new AI system that is incorrectly rejecting it.”

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Posted 1 year ago

“So far, so good! Just made my first claim on the Wellness plan, and they paid $111! All I had to do was upload the invoice from my vet, and they did the rest. It was really easy, and most importantly, they paid. :)”

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Posted 1 year ago

“Absolutely amazing company.”

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Posted 1 year ago

“Excellent service! I took my kitten in for her initial wellness check and submitted a claim that evening. I received a notification that night that my claim had been received. 2 days later I received a notification that my claim was approved and the reimbursement had already been made into my bank account! Easy Peasy”

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Posted 1 year ago

“First claim was rejected because our dog needed to see vet 2 day sooner that allowed (15 day wait). Dog had surgery and reimbursement was less than 2 weeks. Can’t give 5 stars since I never saw any mention for a 15 day period. Most likely in fine print. Overall I can recommend Pets Best Pet Health Insurance .”

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Posted 1 year ago

“In most instances, claims are processed quickly. I only had one instance where it took weeks for the claim to be processed. Overall I am quite pleased with the insurance, however, I wish they paid out more for the claims. I rescued a puppy who had a "pre-existing" condition which is not covered. You would think rescuing a pup from a shelter would provide you with more coverage since they lived in horrid conditions making them susceptible to illness.”

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Posted 1 year ago

“I had problems in the beginning but the customer service people were very nice. I had sent two claims but they only said they received one but when I got my accounting they had done both but didn’t record in it the receipt that I received. When I finally got the print out it showed both. I have 5 stars because of the customer service.”

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Posted 1 year ago

“Filed our first claim and it was extremely easy. Best Pets paid in 2 days.”

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Posted 1 year ago

“I have submitted my bills and corroborating documentation so many times now, I know what to scan and what the insurance wants. The most important piece of information I use is when she was first seen for this problem. Once I submit the information it is a relatively quick turnaround for an eon and then payment. I am very happy with this insurance since I acquired this insurance.”

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Posted 1 year ago

“Great company to deal with. Never had a problem.”

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Posted 1 year ago

“Great insurance”

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Posted 1 year ago

“They are very difficult when it comes to filling a non vet claim. Had to submit multiple times.”

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Posted 1 year ago

“I was impressed at how quickly the claim was reviewed and approved.”

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Posted 1 year ago

“I’ve been with PetsBest over 6 years and it’s been nothing but perfect. Listening to other pet owners and their horror stories with other insurance companies I can’t relate to and always refer people to PetsBest. Thank you for the years of excellent service.”

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Posted 1 year ago

“Pets Best has been a great value to us with our 2 dogs. Process to file everyday/normal claims is easy, explanation of benefits and payment of claims is timely, and peace of mind to care for our dogs should a major illness arise is worth having this coverage!”

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Posted 1 year ago

Hi Timothy, thank you for sharing your positive experience. We are thrilled to hear having your two dog’s policies with us gives you such peace of mind. We are happy to have you and your dogs as part of our Pets Best family! - PF

Posted 1 year ago

“Smooth claims process”

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Posted 1 year ago

“Pets Best has provided a level of security and peace of mind for my family. They have come through on some hefty and unexpected vet visits. The ease of filing a claim, how quickly they respond and reimburse and communication have been top notch. We will NEVER be without it and I tell everyone I can how much they need Pets Best. Thank you!”

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Posted 1 year ago

“Always a pleasure.”

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Posted 1 year ago

“Amazing company. Our cat has had astronomical bills. First a parasite, then a flea bit him and he got Bartinella. Pets Best has met ALL of their commitments. Sign up for Pets Best NOW!!”

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Posted 1 year ago

“Pets Best gets back to me about my claim. So I know what is happening.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 30,691 reviews