Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,557 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall, I've had a really good experience with this company for the past 8 years. But on my most recent claim, they did not handle it well at all. I received multiple emails from them, stating that there was a delay on their end because they were needing to contact my dog's vet for additional information. Turns out that was not true, AT ALL. They denied my claim for particular wording on an invoice. And instead of contacting the vet for clarification, like they implied they were, they just flat out denied the claim. I'm super disappointed in the situation because now I have to go through the appeals process for something that absolutely should be covered under my dog's policy. The 2 customer service representatives that I spoke with honestly sounded like they didn't want to be at work that day and couldn't provide any additional assistance other than telling me I had to go through appeals, which can take up to 60-90 days. I think it's absolutely absurd that they would deny my claim under some impression that my dog is pregnant when she is 8 years old & spayed. Make it make sense. That info has been documented on every single piece of paperwork that has ever been provided to them. So the lack of care in claim handling & to finalize a decision without actually reaching out to her vet to clarify wording on an x-ray is just baffling to me.”

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Posted 1 year ago

“I’m very happy with Pets Best. Excellent customer service, quick turn-around with reimbursements, fair price increases. I have never had a claim denied. I have 3 pets insured with them for years.”

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Posted 1 year ago

“Has been very easy to deal with”

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Posted 1 year ago

“Not the quickest but that's ok. But company does the right thing with payment”

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Posted 1 year ago

“Pets Best is only pet insurance I have had and this is for a few dogs. If I was not happy I would not choose this company. Thank you Pets Best.”

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Posted 1 year ago

“Significant improvement in claim processing time and reimbursement compared to past experiences.”

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Posted 1 year ago

“Pets Best customer service are always great on the phone. Eased my anxiety with submitting so many claims at once for my pug who was battling a severe case of pancreatitis. My pug unfortunately passed away after the last claim I had submitted, and they were great with cancelling the policy so I wouldn't get charged for the upcoming month. Within a few days, the rest of my claims were processed and within the following week the reimbursements hit my bank account. Very pleased with everything and so grateful for pet insurance to help lessen the financial anxiety to provide my fur kids with the best care possible!”

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Posted 1 year ago

“I think Pets Best could cover more of preventative medicine.”

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Posted 1 year ago

“Great, and prompt explanations. Web site to send receipts is messed up can’t apply explanation's ,”

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Posted 1 year ago

“Pets Best has been a blessing for us in not having to spend a lot on our dogs’ care.”

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Posted 1 year ago

“I’ve been with Pets Best over 5 years, I have had a great experience so far. Now that Kobe is older I am glad I kept this insurance since I’ve needed to go to visit vets more often. Worth it!”

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Posted 1 year ago

“Handled my claim quickly”

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Posted 1 year ago

“My first claim with them was paid without any issues. Past pet health insurance has always been a hassle with little payout, so I'm very pleased with Pets Best. They did what they promised - they reimbursed me for a pet medical emergency.”

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Posted 1 year ago

“Pricey but worth it.”

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Posted 1 year ago

“Excellent service and prompt and responsive with claims. We have had our dog on PetsBest for the past 3 years. They have always been prompt with response to claims or questions about our plan and what is covered. If there is a delay they email us. If there is something missing in claim they will respond promptly. Would recommend to other pet owners.”

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Posted 1 year ago

“I have had Pets Best insurance for almost 5 years on my two Newfoundland dogs. I submitted my first claim recently, I’m very impressed with their service. The app is easy to use, they responded within a few days and are covering exactly what is outlined in my policy. Veterinary care has become so expensive especially when owning giant breed dogs. I believe having Pets Best insurance is being responsible to my wonderful hairy, slobbery family members.”

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Posted 1 year ago

“Filing a claim is so extremely easy on line. Each time I have filed I simply upload a Pic of my paid invoice and it's processed and paid within a couple of days at the most.”

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Posted 1 year ago

“Very responsive and fast and accurate claim processing. Helpful when I spoke to a customer service representative too.”

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Posted 1 year ago

“Pets Best has been a huge help in terms of recouping the cost of veterinary care for our two vizslas. We have one dog that has had a lot of health scares over the past year and thankfully we've been able to weather the storms with the help of Pets Best.”

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Posted 1 year ago

“Pets Best is the BEST! The operators are friendly and I was able to talk to an actual person that listened and helped. The payments came promptly without problems.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 32,557 reviews