Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,691 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,691 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claim denials make no sense”

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Posted 1 year ago

“A great service and easy to use.”

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Posted 1 year ago

“Slow pay after claim processing”

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Posted 1 year ago

“I'm not sure how I'm feeling with Pets Best at this point. Not sure if I am going to keep the insurance. I'm not happy with my latest claim refund due to noticing a "deductable and copay". Two signicant deductions???? What the heck is the copay for???? Doesn't make sense to me. I can see the deductable, but isn't a copay similar to a deductable? I'm feeling a little "taken" by these fees. Not really happy.”

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Posted 1 year ago

“Very prompt and easy to work with!”

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Posted 1 year ago

“As a veterinary student who understands all the parties involved in caring for pets (the pet, the owner, and the veterinary team), PetsBest has been amazing in its mission to help these parties. By being a client of PetsBest for my dog, I have been empowered to make critical healthcare decisions for my dog without being financially restrained. I recommend PetsBest as they are great with working with you to ensure your pet and you are taken care of. My only qualm is the time it takes to contact customer service at times, espeically when it's an urgent situation, and not being available 24/7.”

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Posted 1 year ago

“I submitted a claim for heartworm medication and received my refund in about 10 days. They are easy to work with.”

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Posted 1 year ago

“I have had Pets Best insurance to cover my Beagle for the past 5 years, They quickly get back with the Explanation of benefits and reinbursement after deductible has been met. One never knows when you will need emergency care. I feel better knowing that if something were to happen, he would be taken care of and everything wouldn't be out of pocket.”

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Posted 1 year ago

Hi Carol, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“it takes too long to get a claim processed”

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Posted 1 year ago

“This last claim was processed very quickly, prviding the expected reimbursement. Thank you”

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Posted 1 year ago

“I was told I only pay a Deductible but found out I had to pay a Deductible and Copay after I received the reimbursement balance. I asked during the claimant process about this matter beforehand and was told only a Deductible. I will definitely be findanither insurance company that is upfront and transparent!”

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Posted 1 year ago

“Very good company and lately the speed of approval has been outstanding. Keep up the good work!”

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Posted 1 year ago

“Your method of filing claims is excellent. I am surprised the number of things you do not cover.”

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Posted 1 year ago

“Like any other ins company the rates have skyrocketed. But so far so good with pet best.”

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Posted 1 year ago

“I have been paying annually for 7 years. When my dog developed a tumor and it came time to use my insurance, I keep getting "fine print" surprises about what was not covered / "errors" in not paying for covered benefits. Its disheartening as I have paid them thousands in premiums over the years. For example, I saw they called my dog's diagnostic cancer test "a special diet" and did not cover it. I had to appeal, a laborious process. They also denied a consultation with the oncologist as a "routine exam," despite specifically saying cancer care was a covered benefit on my plan. I would recommend avoiding this company.”

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Posted 1 year ago

“Overall, I'm happy with the company. They are pretty good about processing claims and have not had any issues. However, our monthoy premium went from $43/month in 2023, to $68/month in 2024. Now they just told me it's going up to $93/month. This a 116% increase over 2 years which unjustifiable. Our dog is now only 5 years old. Seems like they don't want to insure her any longer and we moving to another provider is next to impossible becase none of them would cover anything that is "pre-existing", and our pet has had a few things over the years. We're now at the point of trying to figure out if insurance is even worth it, it's bad either way. When I first checked out this company, I got a quote for our pet at her current age (started at about $29/month as a 1 year old - and did go up, but only a few dollars each year), but I also wanted to see what it would be when she was 13. It showed it was about $130/month. Again she is only 5 now, but the cost is already $93. When she is 13, at this rate, it will be as expensive human insurance. Not happy with these giant increases with no justifiacation or legitimate reasoning. Corporate greed.”

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Posted 1 year ago

“Pets Best is the best !”

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Posted 1 year ago

“I can’t say enough great things about Pets Best. They have literally been a lifesaver to me and my boy Brooks. Thank you so much!”

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Posted 1 year ago

Hi Brian, thank you so much for sharing your experience. We are thrilled to hear how Pets Best has positively impacted your and Brooks’s life. Thank you both for being part of our Pets Best family! - PF

Posted 1 year ago

“I love using the app. So easy and results come back quicklt”

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Posted 1 year ago

“Great insurance, but website sucks. Most time it unavailable, and tells you to try later.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 30,691 reviews