Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,557 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was reimbursed in a very short amount of time. Coverage for this issue has been excellent.”

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Posted 1 year ago

“The reason for this review is: in order to drop the Well Care portion of the policy which we find to not be financially beneficial Pets Best cancels the existing policy and creates a new one which then considers any ailment your pet has as pre-existing. How is this ethical when you have been paying for coverage and have never had any major claims???”

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Posted 1 year ago

“Pets Best has helped us so much with our fur baby for all her medical needs.”

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Posted 1 year ago

“Very easy to set it up for my 2 dogs, great costumer service, very easy to contact and answer all my questions. The app is super friendly to use and to summit all my dog’s health history and wellness clams. Very happy with Pest Best.”

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Posted 1 year ago

“Submitting claim was very easy and I got the refund timely , without any effort on my part”

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Posted 1 year ago

“The insurance is horrible. Almost all claims denied as not covered or when they were a very small amount. I spent more every year on the premium than I even claimed. Year 2 my rate went ups $100/mo and the 3rd year &150/mo with no claims. When I did file a claim it would take a month to get either an approval or denial. When it was approved it took 2 weeks or more for a deposit into my account. I would not recommend pets best to anyone”

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Posted 1 year ago

“Quick turn around”

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Posted 1 year ago

“Slow and have to re submit almost every claim.”

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Posted 1 year ago

“Very easy to submit a claim. Very fast claim review. Very clear EOB.”

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Posted 1 year ago

“Affordable and quick response with claims.Customer service is great and very helpful”

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Posted 1 year ago

“Pet's Best is a reputable company when considering pet insurance. I've had experiences with other companies and they're not as good as Pet's Best.”

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Posted 1 year ago

“I’ve been a customers for several years now and insured several pets. I don’t have anything negative to say. Pets best is great! Always recommend to family and friends.”

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Posted 1 year ago

“Good customer service, usually prompt on claims processing. Significant increase in pet premiums with minimal claims is disappointing”

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Posted 1 year ago

“It's very easy to submit claims and Pets Best is quick to process them. I've had insurance on my dog since he was a puppy and it's great to have piece of mind should the unexpected happen!”

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Posted 1 year ago

“You have always provided fast service and reasonable decisions in all my claims.. Thank you.”

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Posted 1 year ago

“Easy, fast and fairly priced”

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Posted 1 year ago

“Professional”

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Posted 1 year ago

“several claims have taken too long to process, when I get a message from you saying that you are sorry for the delay even you know it is too long. On the good side claims are very easy to submit and the coverage is pretty good.”

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Posted 1 year ago

“My claim took a very long time to be reviewed”

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Posted 1 year ago

“So far so good! My first round of claims took a bit longer than expected but all were processed and the explanations of benefits are easy to understand.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 32,557 reviews