Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,701 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“As a first time dog owner, I didn’t know what or how much to expect. Pets Best made it so easy to submit my claim. I did not expect the turn around time to be so quick. Thank you Pets Best!”

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Posted 1 year ago

“Bone cancer resulted in $12k skull surgery and they paid out as expected. Easy filing process and great communocation. I would only ask that they allow pre-approval so you dont have to pay the full amount and then sit wondering and stressing over if they will cover it. I called and tried, I was told they don't pre approve. For anyone with any experience with getting insurance companies to pay out, this is a stressful time. Thankfully they lived up to their promises with no ugly surprises.”

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Posted 1 year ago

“I will recommend Best Pet Health Insurance to anyone who own a pet, I was always happy with the respond and professionalism received.”

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Posted 1 year ago

“I really love Pets Best they offer so much for my pet. The only thing that needs to change is the time it takes to process a claim. It is unacceptable the time it takes.”

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Posted 1 year ago

“Good coverage. Payment time has greatly improved and is now very quick.”

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Posted 1 year ago

“As a Pets Best client for 10+ years we are always pleased with the customer service and support we receive. Claims are paid promptly and questions are answered by helpful professionals.”

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Posted 1 year ago

“Processing time is slow. Premiums have doubled every year since starting this 3 years ago. The way the deductible and 80/20 is calculated is nothing like health insurance, so you're paying way more anyway. If I knew all of this 3 years ago, I would've went with a different company.”

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Posted 1 year ago

“I have been very pleased with Pets Best Health Insurance. I've never had to file claims with pet insurance until this year and have been pleasantly surprised by how straight forward the process is with Pets Best. Claims have been paid as anticipated (with clear and easy to understand EOBs) and my premiums for the coming year have only increased by a small amount despite the extensive medical work one of my dogs has needed this year. I would recommend Pets Best to anyone looking for pet insurance.”

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Posted 1 year ago

“Claims are paid in a timely manner and claim payments are fair. Customer support is very good with knowledgeable reps.”

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Posted 1 year ago

“One of the cheaper options for pet insurance I’ve found. However my main concern is how long claims take to process. Getting 3-4 “we’re sorry for the delay” emails every single time I process a claim is incredibly frustrating. At that rate, just tell me the claims will take a few weeks to process rather than giving me an unrealistic and untrue time frame each time.”

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Posted 1 year ago

“All pet insurance plans are expensive! I pay more because my little dog is older and has had some health issues. When he recently incurred several ER visits and a stay at one Univ Hospital, I knew what my insurance was going to cover because its the policy I chose. They always alert me that they have received the claim, if delayed they alert me again,and payments are prompt. If there ids a delay, it is explained. I am very happy with them.”

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Posted 1 year ago

“I find Pets Best to be a wonderful way of manage expenses when owning a pet. My dog Cooper and I have use Pets Best for over two years and we find them extremely response and focused on client satisfaction.”

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Posted 1 year ago

“I was very please with how quickly Wellness claims were processed.”

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Posted 1 year ago

“Very straightforward process. Very satisfied! Only the premiums are going up to fast. Let's see next year's.”

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Posted 1 year ago

“The time it takes to process a claim is ridiculously long. It took almost a month to hear back from them processing the claim. I’m truly disappointed in the turn around time. It seems like there’s quite a few things they don’t cover but they’re no better than the Veterinarians who over charge ridiculously. I think the Insurance is probably only good for major procedures that cost quite a bit of money. But I could only imagine how long that would take to process.”

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Posted 1 year ago

“1st time ever having insurance on a pet, now have it on both our dog and cat. It's a nice to have a piece of mind on the costs should something happen. Vets are not cheap.”

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Posted 1 year ago

“Being in the insurance industry myself, I was very happy with the professionalism and timely resolution. I would comfortably recommend them to anyone who is considering pet Insurance. Thank you Pets Best”

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Posted 1 year ago

“Pet's Best is great. I have had Bella insured with them for a few years now, and will continue to do so. Filing a claim with the app is easy. I like having the peace of mind knowing that Bella is covered, should something happen to her.”

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Posted 1 year ago

“Quick reimbursement, great service.”

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Posted 1 year ago

“In researching claims, Pets Best folks look for ways around paying claims instead of working with the insured folks to pay claims. When reviewing claims the adjuster will see key words and associate them with past records and label them as preexisting conditions and deny the claim. Example, a new allergy treated with the same medication as prior preexisting condition, instead of performing a full review and investigation, the adjuster automatically deems this as preexisting and denies claim. This has occurred numerous times during my coverage period since 2022.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 33,701 reviews