Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,557 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been with PetsBest for over 3 years and we have 3 dogs. The premiums are reasonable compare to some other the insurances with the 5 stars (can not cite name but they charge a lot of $$$$) -- we have been very happy with the coverage since we moved our Insurance to PetsBest - The claims are being processed in a timely matter and we never had any issues with our reimbursable. Will definitely recommend. PetsBest Keep Up with the Great Job. Bibi”

Helpful Report

Posted 1 year ago

“This pet insurance is great. Easy to submit claims. Quick responses. Detailed EOB given. Consider this for your pet.”

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Posted 1 year ago

“Claims processing is extremely slow. This company was rated high by Consumer Reports, and I don't know why. We will be researching other companies.”

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Posted 1 year ago

“It’s gone up so dramatically in price I’m not sure how worth it is at this point.”

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Posted 1 year ago

“Terrible time to reimbursement”

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Posted 1 year ago

“If you’re in a hurry for your insurance to pay up pets best isn’t for you.”

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Posted 1 year ago

“Fast response. Good app to submit claims. However, file size limited to send. I will refer to others.”

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Posted 1 year ago

“Usually I give a 5 in the review but recently one of my claims took almost 3 weeks to process.”

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Posted 1 year ago

“A few years ago I got PetsBest insurance for my dog, who was very healthy, thinking I'd probably never use it. Boy, was I wrong! PetsBest has been a Godsend! My girl somehow got sick with e coli which led to a two month long ordeal. If not for PetsBest I would have been stuck with a humongous set of vet bills that would have cost me a small fortune. I HIGHLY recomend PetsBest. Claims are easy to file and there is a very quick turn around time. The small amount I pay every month for this insurance has been worth every penny! Thank you PetsBest and God bless you!”

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Posted 1 year ago

“The only complaint I’ve had is that when I send something in which I can read, I think it’s perfect and then I get a message a week after the fact saying please resend it because we can’t read it. I don’t understand that. If somebody can’t read something, all they have to do is zoom in on it”

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Posted 1 year ago

“Easy claim submission and quick process. Most importantly I’ve been extremely satisfied with the coverage.”

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Posted 1 year ago

“I've had a generally positive experience with Pets Best, particularly with their excellent customer service and the timely processing of claims. This is truly commendable. My main concern, however, is the consistent and substantial rise in premiums, especially for the wellness plan. Unfortunately, these increases haven't come with any enhancements to the wellness benefits, making the value for money diminish over time.”

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Posted 1 year ago

“Claims were dealt with promptly and without issue. When you have a sick animal, the last thing you need is a hassle with your insurance. I never experienced a problem with pets best and would recommend it to anyone.”

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Posted 1 year ago

“Great insurance, covers a lot of what I expected. The turn around from filing the claim and the outcome is pretty quick.”

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Posted 1 year ago

“Very easy to file claims, and claims are reviewed and generally paid within a week. Had Pets Best for 8 years now and never had a problem, nor haven't needed to contact them. They are thorough and quality service. Highly recommend!”

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Posted 1 year ago

“Pets Best is the BEST !!! I am very happy with the Pets Best program and I would reccomend it to anyone who has a pet.”

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Posted 1 year ago

“I appreciate the review and payment of my dog’s claim. Thank you!”

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Posted 1 year ago

“Pets best has been well worth our investment. Not only that they cover a large percentage of all accident and illness claims, but we have a wellness policy that covers standard vaccinations. My only criticism would be that many vaccines are multi year and the wellness policy only reimburses the max for the cost of a single year dose not the total of a multi year vaccination. I also wish there was coverage for gland expressions when there’s a history of rupture. But overall, I don’t know that I would be able to afford all the care. My senior dog needs without having had her insured with pets best for a number of years now. I wish human health insurance was this good and easy to utilize.”

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Posted 1 year ago

“No complaints so far”

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Posted 1 year ago

“Pets Best is a must for all pet owners. Emergency sickness or sudden accidents are very costly. This insurance will give you peace of mind when this things happen. We have this insurance since we got our dog and he's now turning 4y/o. He's very healthy and very active when 1 day he stopped moving around just staying mostly in 1 place and not drinking/eating. He's very restless and behavior suddenly changed. We brought him to the ER and full diagnostic test were done. Thanks to Pets Best at least some are covered. You have to pay 1000$ deductible and some services have co-pay but it's still worth it. Submitting claimed is so easy and being done on the app. We highly recommend this insurance! Thanks to Pets Best.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 32,557 reviews