Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,557 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had to take my cat to the vet for a brand new medical issue, and my claim was denied due to it being a "pre-existing condition". Well it's not pre-existing because I've never taken my cat to the vet for anything like this before, so I'm not really sure on what grounds they have to deny the claim other than the caat had other health conditions before that 1% change "could" have contributed to this brand new issue. I would say if you get a brand new pet with no pre-existing conditions and put them on this health insurance right away, it would be worth it. But I'm finding the company will do anything to deny a claim by baselessly linking new issues to anything the pet has had in the past. I also have no clue why claims from over a month ago took so long, but then I submitted a new claim that got processed immediately (even before some of the claims from a month ago!)”

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Posted 1 year ago

“So thankful for Pets Best. Recently my 1 year old kitty was diagnosed with Anaplasmosis with a super hefty veterinary bill. Just a month before she had a gastrointestinal issue which resulted in a vet visit as well. A $1K bill turned into $200 for me after reimbursement. Claims are always processed quickly and professionally! Having this insurance allows me to worry less when my pets are sick and need the proper veterinary care.”

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Posted 1 year ago

“This is a really good insurance in terms of coverage. I’ve used this a few times and have gotten reimbursed without any hassles. However, sometimes they do take a little bit longer to reimburse you.”

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Posted 1 year ago

“I'm very happy with my first claim with PetsBest. They took the time to unravel the documentation and they paid the claim very quickly. Good job!!!”

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Posted 1 year ago

“I have yet to have any issues with the insurance itself. I’ve had my animals split between 2 insurance for years, finally I consolidated them all onto petsbest a few weeks ago. I would highly recommend this insurance. The only con is their mobile app; it hasn’t worked in a while or doesn’t work more than it does (for us at a least). This is not a deterrent to the insurance though as they have good customer service, are very communicative about claims, and have little maintenance to cover your furbaby. So far so good!”

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Posted 1 year ago

“I have multiple animals and issues with each one. As a rule reimbursement has been quick. I would choose this company again when I get future pets.”

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Posted 1 year ago

“I've never had pet insurance before and I was very happy with the claims process. I wish my personal health insurance was run this well.”

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Posted 1 year ago

“I did a lot of searching arouond and comparing policies and prices before I made a decision on Pets best for my 9+ year old Chocolate Labrador Retriever. They offered the best coverage for the best price, and the options were very flixible on fine tuning for any given situation, cost, etc. I recently filed a claim on July 1st for an appointment she had that day, and by the late evening of July 2nd I received notice that the claim had been approved and that payment had been sent to my bank account via direct deposit. Very happy with the coverage and service, I highly recommend Pets Best.”

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Posted 1 year ago

“I have only had this insurance for 2 months, so my opinion may change depending on the upcoming weeks ahead and if they will stand by our insurance contract. I have a 5 month puppy and pay around $70 each month with all the add ons. So far they haven’t paid for items that were in the agreement and it has almost been a month. Perhaps it takes a long time to process these items, but it should be straightforward. I am hopeful that this will be processed soon and that they will reimburse me soon. I was under the impression that they pay out very quickly, but beware, they do not.”

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Posted 1 year ago

“I took them at least 15 to 20 days to claims done and now I still haven't gotten it into my checking account yet”

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Posted 1 year ago

“Pets Best came thru and did what their policy said it would do to take care of my Jax. Very pleased.”

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Posted 1 year ago

“I was very happy with Pets Best Insurance. It's very nice to have savings during a traumatic time with my fur baby. So nice to have one last thing to worry about.”

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Posted 1 year ago

“Simple, easy to submit a claim. A single emergency paid for three years of premiums on three dogs and then some. The option to refund back onto my CareCredit card was also very nice.”

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Posted 1 year ago

“Been with Pets Best for 5 years now and they have always been there when needed. Their turn around times for claims have been great and if on occasion I have questions, they are prompt with their responses. I have and will continue to recommend them to anyone who asks.”

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Posted 1 year ago

“Courteous, thorough and fair”

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Posted 1 year ago

“It's been awesome have had it for 5 years on our dog the only reason I gave 4 stars I feel it takes a while to get your money back”

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Posted 1 year ago

“I submitted my claim and they processed in a timely manner!”

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Posted 1 year ago

“I submitted a claim for June 13 and I just now July 3 got a refund for what I paid at the vet and it was just a wellness check up. Will be switching back to our old insurance.”

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Posted 1 year ago

“GREAT! QUICK TURNAROUND WITH CLAIM REIMBURSEMENTS. PERHAPS CONSIDER BUILDING AND PROVIDING A DIRECTORY OF VETS THAT ACCEPT PETS BEST PET HEALTH INSURANCE AS A SERVICE TO YOUR MEMBERS. COST OF SERVICES CONTINUE TO RISE ACROSS THE BOARD INCLUDING THE ANNUAL COST OF COVERAGE AND THERE'S A LARGE DISCREPANCY BETWEEN U AND C AND ACTUAL CHARGES THAT IMPACTS TOTAL REIMBURSEMENT.”

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Posted 1 year ago

“Prompt and efficient review of claims. Very easy to navigate the website. Customer service on the phone is expert and courteous. All my questions were answered.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 32,557 reviews