Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,699 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was very happy with how fast my claim was handled but after 3-day of waiting for my bank to post my direct deposit onto my account not so happy but that's on my bank not pet best also very easy to submit a claim”

Helpful Report

Posted 1 year ago

“My pet is covered for 80%. However, EVERY TIME I SUBMIT A CLAIM, I get an email, sorry for the delay! It's at least 3 weeks for a claim to be processed. As soon as I submit a claim, I get an email that my claim has been received.”

Helpful Report

Posted 1 year ago

“I have had pets best insurance for both of my dogs for 4 years now and have had nothing but good experiences with them. I’ve gotten reimbursed for both regular and emergency visits. My one dog has bad allergies and gets a shot every month and that is covered as well.”

Helpful Report

Posted 1 year ago

“I have been very pleased with Pets Best insurance. I recommend them to my friends.”

Helpful Report

Posted 1 year ago

“I have taken my dog to the vet for basic shots. And all pets best pays is 5.00 Not a happy customer.”

Helpful Report

Posted 1 year ago

“I love that Pets Best always is the best pet insurance. They have always looked and approved my claims in a very timely fashion”

Helpful Report

Posted 1 year ago

“Easy to send a claim and upload documents and are attentive to any concerns. Great insurance to keep your pet healthy and happy!”

Helpful Report

Posted 1 year ago

“I am highly concerned about skyrocketing pet insurance premiums and understated benefits and reimbursements. I urge about the reduction of the monthly premiums and more reimbursements.”

Helpful Report

Posted 1 year ago

“So quick and easy!”

Helpful Report

Posted 1 year ago

“Responsive and fair”

Helpful Report

Posted 1 year ago

“I'm totally satisfied with Pets Best. Great value! Claims are processed accurately and fairly quickly. I've had several claims and never had to challenge how benefits were determined. They never attempted to save costs by denying anything. Unfortunately, my cat had to be euthanized recently. Without any action on my end, Pets Best paid out the final claim and refunded me for most of the premium from my recent annual renewal. When I get another pet, I will definitely insure through this company again.”

Helpful Report

Posted 1 year ago

“We previously had Healthy Paws (which was terrible), but so glad we switched to Pets Best; they have proven to be far superior in every way. While claims processing can occasionally be slow, our overall experience has been great.”

Helpful Report

Posted 1 year ago

“Quick settlement of claims”

Helpful Report

Posted 1 year ago

“Pets Best has really helped me give my cat the best possible care.”

Helpful Report

Posted 1 year ago

“Quick response!”

Helpful Report

Posted 1 year ago

“Pets Best insurance covered my dog Humphrey's surgery after he stole a sandwich from our kitchen counter that had a toothpick holding it together. He was so very ill from the toothpick lodging in his intestines, and your insurance truly made the difference between life and death for our beloved family pet. We can't thank you enough for this wonderful service. I tell people about Pets Best all the time - especially friends with labrador retrievers who like to eat everything! Thank you thank you!”

Helpful Report

Posted 1 year ago

“It takes a long time to get reimbursed. I talked to other friends who have pet insurance and they get reimbursed immediately or the vet bill gets paid immediately and directly to the veterinarian. There are no forms to fill out. There is no jumping through hoops to get the reimbursement. I would like to set that up with pets best as well. I don't want to keep filling out forms and downloading and waiting only to find out, Sorry that wasn't covered.”

Helpful Report

Posted 1 year ago

“Claim took 3 weeks. Did not get the amount rang my insurance is suppose to cover.”

Helpful Report

Posted 1 year ago

“As a first time dog owner, I didn’t know what or how much to expect. Pets Best made it so easy to submit my claim. I did not expect the turn around time to be so quick. Thank you Pets Best!”

Helpful Report

Posted 1 year ago

“Bone cancer resulted in $12k skull surgery and they paid out as expected. Easy filing process and great communocation. I would only ask that they allow pre-approval so you dont have to pay the full amount and then sit wondering and stressing over if they will cover it. I called and tried, I was told they don't pre approve. For anyone with any experience with getting insurance companies to pay out, this is a stressful time. Thankfully they lived up to their promises with no ugly surprises.”

Helpful Report

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 33,699 reviews