Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,691 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,691 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very satisfied with my Pets Best insurance. They always handle my claims quickly and make the information clear to understand”

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Posted 1 year ago

“Normally I'd rate Pets Best a 5. They covered all my dogs who had very serious health conditions until they crossed the rainbow bridge without dropping us and didn't hike the premium rates for them at the time. However, after they sold out to private equity in 2024 I got a renewal notice for my senior dog that she would get a nearly 100% rate hike due to age. She has hardly any claims and she is very healthy. We have also been customers with multiple pets for years and we have been referring everyone to Pets Best. None of this was considered when they sent that renewal and I firmly believe it is because they sold to private equity and no longer care about providing good affordable insurance to pets nor supporting long standing customers. We are now looking into switching to Trupanion because our pups don't have pre existing conditions, or very few. Trupanion through Chewy CarePlus is not only much cheaper, by about 30%, but they also cover so much more. They also don't raise rates due to age nor claims made. Because of this we are also moving our very young and healthy puppy. We are also no longer referring anyone to Pets Best and have warned all our friends and family of the upcoming rate hike. Many of whom are now looking into leaving Pets Best as well. The only thing that will keep us with Pets Best is if Trupanion returns with a laundry list of pre-existing conditions for my senior dog. My puppy is for sure switching over. They have lost a customer whom has stated historically that they were a life long customer because of how beneficial Pets Best has been and whom has referred dozens of friends, family, and online strangers to sign up.”

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Posted 1 year ago

“I have been so happy with how quickly my claims have been processed. I uploaded my vet receipt on the 23rd and received confirmation of my claim being processed on the 24th. I was amazed.”

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Posted 1 year ago

“Pets Best for both of our dogs has done exactly what they said they would do for both our dogs- no hastle. Our last dog was very sick at the end of his life, and they did exactly what they said they would do- no trauma from insurance after the death of our beloved dog.”

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Posted 1 year ago

“We've enjoyed using Pets Best for years. Great service, easy to use website, transparent and simplified pricing. Our only reason for giving it 4/5 stars is the poorly designed app is always glitching. Either logging us out continuously or not letting us submit claims due to app error. Not a huge make or break, just frustrating.”

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Posted 1 year ago

“After getting a new dog and talking to other friends about pet insurance, the majority agreed that I should go with Pets Best and I did. I couldn’t be happier with my decision based on what I’m discovering about the services provided and how easy it’s all been working with these people. The coverage is great (I choose the type of coverage I want) reimbursements are quick and easy to file, I would give 5-stars but Mobile app is a bit finicky at times but computer/web based application has worked all the time so far. If you’re in the market for Pet Insurance I can say from my experience so far, it’s been a great company to deal with and easy to file claims and speak with a real person if needed.”

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Posted 1 year ago

“I have been completely satisfied with Pets Best insurance for our Bella (who is deceased). I started this pet insurance policy in February 2023. After Bella had to be euthanized I got Lola or our new puppy a few weeks later. So I signed up for a policy for Lola. I highly recommend covering your furry family member to this insurance. It has been a blessing and it is the “only” pet insurance policy I will ever use. Thank you ‼️⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“It took a little longer than expected for the claim to be paid, but it was to be expected since this was my pet's first claim and they had to reach out to two vets for records. Overall, the process went quite smooth and I am happy with the process (and results)”

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Posted 1 year ago

“Pets Best has always been very fair and fast with reimbursements. We recommend them all the time.”

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Posted 1 year ago

“I was disappointed with my most recent claims. I kept getting emails stating you were waiting on records. When you didn't receive them, rather than contacting me, you just closed the claims. It literally took me 10 minutes to get the records and upload them.”

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Posted 1 year ago

“This insurance is pretty trash. The most important things it should pay for it doesn’t(flea/tick, immunizations, heartworm). It’s a waste of money and I will be cancelling my policy very soon!”

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Posted 1 year ago

“Pets Best is always on top of things and pays quickly. I referred 3 others and they are satisfied as well.”

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Posted 1 year ago

“The coverage is good and the price also reflects a good value. However it does seem to take a long time to process claims if that is something that is important to the consumer.”

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Posted 1 year ago

Hi Julia, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“Pets Best have been transparent, efficient, quick to respond and their team members are really caring. They met my needs and expectations.”

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Posted 1 year ago

Hi Dinah, thank you so much for sharing your positive feedback with us. We are happy to have you as part of our Pets Best family! - PF

Posted 1 year ago

“Pets best is the best . They were very helpful in helping me file my claims and I received more than I originally thought back ! .”

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Posted 1 year ago

“Excellent communication via email and customer service phone.”

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Posted 1 year ago

“I never have any issues with them when I submit a claim. They are very fast and friendly when processing my claims! Thank You”

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Posted 1 year ago

Hi Barbara, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 1 year ago

“Claim was processed fast”

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Posted 1 year ago

“Review times are getting somewhat shorter which is appreciated. Previously the claim review/ reimbursement was extremely slow.”

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Posted 1 year ago

Hi Claire, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“The representative was very friendly and helpful. She answered all my questions and explained everything.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 30,691 reviews