Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,810 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,810 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's taken a long o”

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Posted 1 year ago

“Very straightforward explanation of benefits. Many different policies to choose from based on your needs. Great app and customer service”

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Posted 1 year ago

“Very professional and speedy handling of all my claims.”

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Posted 1 year ago

“Since arriving home at 10 1/2 weeks old, Pets Best has insured the health of our beloved Norwegian Elkhound, Bird. Any interaction I had was met with empathy and caring as one would expect toward a family member.”

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Posted 1 year ago

“Very good insurance. Takes forever to be reimbursed”

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Posted 1 year ago

Hi Trent, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“They always respond to my claims promptly and send my reimbursements promptly.”

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Posted 1 year ago

“It is very easy to file a claim and it was processed in less than a week. I have always had good experiences with Pet’s Best.”

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Posted 1 year ago

“Incredibly LONG waits for decisions and payments on claims. This is NOT the company I signed up with in 2021. The company was sold to Independent Pet Holding in March, 2024. Since then, it's been terrible. It used to be simple to reach someone by phone. Now it's next to impossible. I can't change companies because my pets are: (1) older; and (2) have mild preexisting conditions. Stuck with them for forever, it looks like.”

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Posted 1 year ago

“Make sure you read the fine print. Annual Deductibles can be easily misunderstood. They might be one of the better for monthly fee---but, in terms of reimbursement, there are better insurance companies. AND, some of those companies reimburse much quicker. Make sure you do your research---I wish I did a better job.”

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Posted 1 year ago

“Always keeps me updated when my information is received, if there is a delay and then the final decision. I appreciate this format.”

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Posted 1 year ago

“I really do appreciate the insurance coverage, however it seems that intuitively certain expenses should be covered for a particular illness but for some reason they are not. The explanation seems vague but practicality would dictate some common sense.”

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Posted 1 year ago

“Process was very easy and communication was amazing!”

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Posted 1 year ago

“They haven’t paid some claims that I expected to be covered but they have paid the bigger claims which makes it worth the cost.”

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Posted 1 year ago

“I have used the insurance every month because my minature schnazer dog has pancreatic. The medication helps so she doesn't throw up. She is now 4 years old & I have had the insurance since she was a puppy.”

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Posted 1 year ago

“Claim was paid the day after I filed it. Could not ask for better service!”

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Posted 1 year ago

“We expected more compensation for Vet bills.”

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Posted 1 year ago

“Nothing ever cover. There is always an excuse for lack of coverage. But there always there for the premium.”

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Posted 1 year ago

“Outstanding service”

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Posted 1 year ago

“Easiest and most effecient manner in which to submit the claim. Communication was great and the reply to the claim was very timely.”

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Posted 1 year ago

“The insurance isn’t horrible. But when my dog needed surgery and had complications they didn’t want to cover it. They found ever excuse in the book as to why it shouldn’t be covered. Pet insurance is a ridiculous amount each month. Added the wellness package and not everything is covered because of hitting a cap on the dollar amount. Every vets pricing is different so I don’t understand how it goes by the dollar amount. My wife & I have been considering canceling the insurance.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 29,810 reviews