Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,427 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,427 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best has always been great for our 2 pups!! Always a quick, hassle free process and quick reimbursement for vet cost we have!!”

Helpful Report

Posted 1 year ago

“doesnt cover as much as i thought it would for the price.”

Helpful Report

Posted 1 year ago

“I have had other pet insurance. Pets Best is hands down the easiest to place a claim with”

Helpful Report

Posted 1 year ago

“Covered less than $300 on $1,600 surgery (with $1,000) deductible. Not worth the premium expense for this little coverage. Have policies on other dogs as well which we will likely cancel. Claim process is very slow too.”

Helpful Report

Posted 1 year ago

“While I’m glad I have pet insurance… Claims take incredibly long to process compared to other competitors, such as embrace. Not to mention the astronomical price increases yearly. Started out paying $56 4 years ago and am now paying $120. I pay more in pet insurance for one dog than my own PPO health insurance.”

Helpful Report

Posted 1 year ago

“I’ve loved having my Lab covered by Pets Best insurance for several years. Unfortunately, I’m going to have to cancel in May, as the premium increase of close to $100 has priced me out of keeping her covered. I’ve decided to start a “Pearl Fund” of $200 monthly, to cover any major medical for her.”

Helpful Report

Posted 1 year ago

“Very quick claim response time. Everything reimbursed according to expectations.”

Helpful Report

Posted 1 year ago

“Fairy priced premiums for the industry. Transparent policies. Easy claim processing. Customer service with real people who work to truly solve your concerns.”

Helpful Report

Posted 1 year ago

“Not at all as marketed. I had an illness and injury policy for my dog. He suddenly developed hemorrhagic gastroenteritis and diarrhea, requiring emergency veterinary intervention. It turned out to be salmonella contamination. I incurred $1181 in vet bills due to this, and Pets Best covered $34. Yep, $34. Over two years, I had paid about $900 in premiums, a total waste of money. I will set up my own fund to cover emergency expenses in the future. I'm so disappointed I was suckered in by this.”

Helpful Report

Posted 1 year ago

“Usually the claims are promptly and accurately reviewed for payment, but I am finding more often I need to research claims that are either denied or put in the wrong category.”

Helpful Report

Posted 1 year ago

“I'm a digital health executive with vast knowledge relating to human health, payers, providers, etc, the point being that I have more germane knowledge than most and am more critical because of that knoweledge. Given that context, I believe PetsBest is doing a great job. Claims processing tends to be around 10 days, so they are under promissing and over delivering on thier 30 day promise. Their telehealth service was very useful and the economics of the insurance makes a lot of sense.”

Helpful Report

Posted 1 year ago

“I could not be happier. Their customer service is fantastic”

Helpful Report

Posted 1 year ago

“The more you use it the higher the monthly payments are...shop around”

Helpful Report

Posted 1 year ago

“I like this insurance”

Helpful Report

Posted 1 year ago

“The lady was super helpful and explained everything to me so I could understand it! Also, she was super nice! It’s great to have people who explain things and not make you feel stupid or afraid to ask questions! I couldn’t have had a better conversation!”

Helpful Report

Posted 1 year ago

“Awesome coverage. Fast & efficient service.”

Helpful Report

Posted 1 year ago

“It took forever for Pets Best to review a spay/neuter claim. And even then, not everything was approved. What is even this insurance???”

Helpful Report

Posted 1 year ago

“I’ve had Pets Best Pet Insurance for about three years now. If you understand how insurance works and take the time to read your policy, it works as expected. I haven't had an instance where I questioned the Explanation of Benefits. I love that I can customize plans for each of my four dogs, allowing me to build the right coverage based on their individual needs. I’ve never been more grateful for pet insurance, as I’ve had to use it multiple times for large, unexpected bills. However, I’m giving it 3 stars for two reasons. First, I find that it takes a couple of weeks for claims to be processed, which can be difficult if you’re facing a procedure that requires a significant upfront payment. Second, my reimbursement method wasn’t working correctly. I had CareCredit set as the default method and my bank account as the secondary option. A representative essentially gaslit me, insisting I was doing something wrong. I’ve worked in software technology for 30 years, and I can assure you the issue was on their website. I let it go during that call, but for the next claim I submitted, I took screenshots of every step. The initial Explanation of Benefits (EOB) showed CareCredit as the reimbursement method. However, when I went back to double-check, it had switched to my bank account. I later discovered that both of my reimbursement methods had somehow been marked as primary. I’m not sure how that scenario passed testing—one would assume the system should prevent more than one method from being set as primary. To resolve the issue, the next rep had to remove my bank account entirely. I was also told over the phone that they have no way of reporting website issues to the IT department, which is frustrating and concerning.”

Helpful Report

Posted 1 year ago

“Claim payed in two weeks, easy to submit, no hassle. Very happy.”

Helpful Report

Posted 1 year ago

“I am so glad I got a Pets Best insurance plan for my puppy. Pets Best has always been there for us and they work on our claims as fast as they can. What they promised is what they do.”

Helpful Report

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 31,427 reviews