Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,690 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best thing I have ever down to protect my baby boy, was to get insurance coverage, because you have to be prepared for unseen issues in the future. I insure my car, why not my trusted and loyal friend. He recently had a major operation to remove a foreign object and was given the obtion of putting him down or a 50/50 chance at an operation. It was a no brainer for me that i would give him a chance at survivial. I knew that it would be expensive, but there was comfort knowing that Pets Best would be there to help with the medical bills. I am very happy with Pets Best, they are the Best.”

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Posted 1 year ago

Hi David, thank you for sharing your experience with us. We hope our baby boy is doing well since his operation. We are thankful to hear having Pets Best Insurance gave you some comfort in making decisions regarding his medical care during a very difficult time. We are glad to have you both as part of our Pets Best family. - PF

Posted 1 year ago

“Very satisfied”

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Posted 1 year ago

“Deductible is random at best. Seems like they just pull numbers out of the air to cover themselves vs. our pet. Seriosuly debating if Pets Best is even worth it.”

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Posted 1 year ago

“Pets Best has been wonderful as we continue to figure out how to handle our pup"s IBD. Filing claims is so easy, and the response and payout is quick. Thank you for your help so far!”

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Posted 1 year ago

Hi Katie, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 1 year ago

“Only problem is the price is to high for my pooch.”

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Posted 1 year ago

“I used to think PetsBest was great insurance. Lately, I am very dissatisfied. I will no longer recommend them to my friends. They find any reason to deny a claim. If a claim is a large amount, they take forever to process it. As long as your claim goes toward your deductible, it gets handled quickly. I am deciding whether I will be continuing my 3 policies. The cost of the policies keep rising steeply and fighting for reimbursement for covered items may not be worth it anymore.”

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Posted 1 year ago

“Absolutely awful. They cover NOTHING, and will weasel their way out of paying anything if they can,”

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Posted 1 year ago

“The staff were kind, knowledgeable and professional. We have had the insurance for five years and never used it until now. One of our silky terriers severed his acl and tore his meniscus. I called Pets Best to see what coverage we had and directions to open a claim. The woman answered all my questions. We went ahead with the surgery, uploaded the claim on their website. Within 2-3 weeks the claim was approved and funds to be transferred into our account. All so simple. Thank you Pets Best , now we are onto the recovery process. Don’t be without this insurance.”

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Posted 1 year ago

Hi Pat, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your Silky Terrier's medical expenses. Thank you for being a part of the Pets Best family! We wish him a speedy smooth recovery! - KC

Posted 1 year ago

“I am contemplating canceling as I see no benefits to the plan I have that I can afford. Its expensive goes up every year and I seem to pay for everything as nothing goes towards the deductible so I am paying for his covered medications. I have been thinking whether to cancel since my last claim. Everyone is extremely friendly but just don't know at this point. Better off setting money aside for a rainy day because insurance is expensive and hardly used.”

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Posted 1 year ago

“I’ve had a good experience with Pets Best”

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Posted 1 year ago

“For my first pet, everything was great. Every claim was handled quickly and with no issues. Once I added my 2nd pet, I’ve had nothing but issues. Every claim, a medical record is requested. On top of that, they have recently tried to find every reason possible to throw out every claim.”

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Posted 1 year ago

“I gave it 4 stars bc I just got it. I only have one claim in, but I will say I received my reimbursement shortly after I put it in. So you don’t have to wait long to get reimbursed, which is a nice thing and also the app is really nice because you can take a picture of your claim and upload it. So hopefully later I down the road I can give it five stars. So far so good.”

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Posted 1 year ago

Hi Janell, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“Only my first claim. Went very smooth and super easy.”

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Posted 1 year ago

“We've had Pets Best for our dog for several years. Its great coverage and we're very happy with the coverage. Submitting a claim is very easy and Pets Best is very fast responding.”

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Posted 1 year ago

Hi Don, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 1 year ago

“Claim was handled promptly! Pleased”

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Posted 1 year ago

“Great coverage, claims paid quickly....excellent company!!”

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Posted 1 year ago

“Always quick and fair claim processing”

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Posted 1 year ago

“We are so grateful to Pets Best for looking after our Blue girl since she was 6 weeks old. They make submitting claims very easy and cover all necessary treatments, surgeries, medications to make our girl healthy again. They never make us think twice about bringing her to the vet. We appreciate that even when they are late with reviewing claims they are always transparent.”

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Posted 1 year ago

Hi Joie, thank you so much for sharing your positive feedback. We are thrilled to hear we have been able to help with your Blue girl’s medical expenses. However, we also understand the importance of claim processing time. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and appreciate your patience. We are happy to have you both as part of our Pets Best family! – PF

Posted 1 year ago

“I purchased PetsBest for my puppy a few months ago. Claim was processed quickly and money deposited in my checking account a week after processing. So far I've been very satisfied.”

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Posted 1 year ago

“Submitted a wellness claim for a Canadian company and had to call three times to get them to understand that the $ ment it was US money. Still waiting for comfirmation that this has cleared and feel that this is taking took long”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 30,690 reviews