Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,690 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I submitted my claim and it was approved quickly. I am very satisfied with PETS BEST Thank you!”

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Posted 1 year ago

“Pets Best quickly reviewed my claim & initiated payment. When I call with a question, the staff are always friendly & knowledgeable.”

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Posted 1 year ago

“Pets Best has been quick to look over my claims and has not denied any of them. I have a pet with a serious chronic condition and my insurance with Pets Best is allowing her to receive the highest of care.”

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Posted 1 year ago

“By far the absolute BEST Pet Insurance out there!! It truly is PETS BEST!!!!! I highly recommend this company to anyone who is looking to insure their pets. The claims process is very easy, quick to process, and their explanation of benefits are thorough and easy to understand! 10 out of 10!!”

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Posted 1 year ago

“I think you need to encompass holistic treatments, as they are rapidly becoming the norm, and are proven to work. You reallyt have to read the fine print to understand your exclusions. You need to aks why you have those exclusions. Better to raise your rates and inlcude all proven medical treatments. You might also have an option for end of life coverage, as it has become so expensive. Maybe prepaid, so you get the iuse of the funds for a period of time?”

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Posted 1 year ago

“While your insurance coverage is good, the cost is prohibitive. Furthermore, some staff members exhibit unprofessional attitudes when inquiries are made, creating unnecessary confusion.”

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Posted 1 year ago

“I love the options for different types of coverage. Affordable. Customer service has been nice and empathetic. Claims are usually reimbursed in a timely manner. However, the claims department has been difficult to deal with when it comes to some of my claims. There have been quite a few errors and I was not communicated with efficiently. I had to call customer service everyday for at least 5 days straight AND be on hold for a minimum of 20 minutes each time.”

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Posted 1 year ago

“I'm happy with Pet's Best insurance. Their claim options are very fair, especially with the unlimed coverage. I would definitely recommend this insurance plan to anyone that wants to protect their 'fur baby'.”

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Posted 1 year ago

“Speedy turnaround, and helpful representatives.”

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Posted 1 year ago

“For our first experience with needing to submit a claim for our Puppy we are very pleased with the results!”

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Posted 1 year ago

“agent was very thoro in answering my inquiries in a very professional mannerism”

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Posted 1 year ago

“Prompt review and disposition of my claims. Thanks.”

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Posted 1 year ago

“Good response to my expense submission”

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Posted 1 year ago

“This is my first experience with having pet insurance but it has been an very easy company to work with. Submitting a claim is very easy and I am so happy that I made the decision to puchase insurance from Pets best. 10/10 would recommend.”

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Posted 1 year ago

Hi Marci, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - TH

Posted 1 year ago

“The best insurance company!! I highly recommend for new customers”

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Posted 1 year ago

Hi Ihar, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - TH

Posted 1 year ago

“The lady that helped me was absolutely amazing and helped me out so much, she answered all my questions and went out of her way to ensure everything was settled.”

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Posted 1 year ago

“I have had nothing but positive experiences with this company. They make it super easy to submit any claims and they are always processed in a timely manner and provide a good explanation regarding approved/denied claims.”

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Posted 1 year ago

“Time;y and accurate claims processing.”

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Posted 1 year ago

“My claim was processed quickly and easily. So happy my friend recommended this insurance.”

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Posted 1 year ago

Hi Carmen, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -TH

Posted 1 year ago

“Awful experience. Takes months to finish a claim, you’ll waste more money than you save. They gotta make money somehow!”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 30,690 reviews