Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,690 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast turnaround”

Helpful Report

Posted 1 year ago

“Pets Best is great. They paid extra fast on a claim.”

Helpful Report

Posted 1 year ago

“My policy provides wellness and illness coverage. I’m happy with what’s covered. The claims process has been problematic on 2 of the 4 claims I’ve submitted. The 1st. At least 3 uploads of the same vet’s invoice to get date of treatment read and payment recognized. The 2nd: I submitted a claim and it wasn’t looked at for several days and I needed to resubmit the same exact claim and upload to start the claim process. I suggest when a claim amount is reduced because of prior claims, please supply the dates and amounts and coverage because all are labeled ‘wellness’ and it’s difficult for customer to determine the wellness ‘sub-coverage and classification limits as vaccination, diagnostic and preventative have separate coverage limits, and all are part of pet health appointment checkup.”

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Posted 1 year ago

“Pets Best is wonderful providing a payment quickly when there's a claim.”

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Posted 1 year ago

“Quick response to wellness claims! Thankful I haven’t needed more serious care for my dogs. A quality company.”

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Posted 1 year ago

“Reasonably priced puppy insurance. Timely, effective communication and response to claims.”

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Posted 1 year ago

“The process of allocating the deductible is very shady. The deductible should be applied to the first $500 in bills(in my case) but you deduct the co pay at the same time so it takes longer to get through the deductible. Very smart on your part but very shady and makes Pets Best very untrustworthy. Then you don’t cover some things that should clearly be covered. Paying over $100/month I expect more honesty.”

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Posted 1 year ago

“I am satisfied with the amount of reimbursement and it happens pretty quickly.”

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Posted 1 year ago

“Takes a while to get through on the help line, but very helpful when I got connected to someone. I get this insurance via work and used it for the first time last week. Very easy online process, I just filled in a simple form and unloaded the invoices from my vet. Paid out $7,500 this week with no arguement. Couldn't be happier with the service”

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Posted 1 year ago

“The coverage and service is great.”

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Posted 1 year ago

“So easy, used them many times with 0 issues. Not just for surgeries, but illnesses as well”

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Posted 1 year ago

“Fast and accurate claims processing”

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Posted 1 year ago

“Just terrible coverage. I pay over $70 a month and no claims paid. This is my first experience with pet insurance and nor a good one.”

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Posted 1 year ago

“Very happy with Pets Best. Always feel safe knowing we’re covered.”

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Posted 1 year ago

“We have had Pets Best insurance for several of our dogs for the past 6 years. We have been very happy with everything. It has saved us thousands of dollars in vet care. The claims process is easy. Most times the processing time is quick. I highly recommend Pets Best. They offer an emergency only plan that covers emergency sitations like hit by cars, snake bites, lacerations, etc. This coverage is less then $20/month. It is a must have for every pet parent on the planet. Having insurance for my dogs gives me peace, knowing that my pets are covered should an illness or injury arise.”

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Posted 1 year ago

“I requested some pre approval advice / assisentence on a procedure for my pet AND STATED THIS WAS NOT A BILL BUT WHAT WOULD BE COVERED OR NOT... YOUR REPLY WAS NOT A GOOD CLAIM ????”

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Posted 1 year ago

“Long delay in claim processing. If I had not called Pets Best to find out they make no further effort after making a “records request “ to my veterinarian, the claim would have closed. My veterinarian had not received any notice of records request, had to call Prts Best themselves to find out where to send records. Once they did, claim was paid at less than half of total bill was reimbursed to me. Do not waste your money paying this insurance company. I am cancelling my insurance now and will put the $143 a month into an emergency fund.”

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Posted 1 year ago

“Pets Best is easy to work with and they have an app that is easy to use as well.”

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Posted 1 year ago

“They have been exceptionally quick and fair with all our claims. We have had a few emergency visits over the years with out pups, and never have had an issue with reimbursement. If there is anything we didn't submit, they are quick to reach out with specifics and resubmitting through their app and portal are simple to use and easy to understand. Rates have been great and we knew they would go up as the dogs age, but it has been in line with that expectation so far. I refer PetsBest any chance I get to my clients and anyone who asks.”

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Posted 1 year ago

“We have a dog that has had more issues than we ever thought would happen. He has had knee surgeries on both hind legs. He has had tendon surgery on bot hind legs. He has had cancer and came through it like a champ. Pets Best has paid each and every claim in a very timely manner. The last claim was paid in about one week!!!”

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Posted 1 year ago

Hi Jeremy, thank you so much for sharing your experience. We are glad to hear we have been able to help with your dog’s medical expenses in a timely manner. Thank you for both being a part of our Pets Best family! - PF

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 30,690 reviews