Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,810 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,810 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had nothing but great customer service with Pets Best. I've been with Pets Best since 2018 when we rescued to young pups. Pets Best has always been quick with responses, and letting me know if there are any issues with claims. I do appreciate receiving communication when a claim may take longer than usual, I know they're doing their very best!”

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Posted 1 year ago

“We decided to get pet insurance on our 3 boys after the loss we experienced with our old little boy. We are very satisfied so far, as I placed a claim on Thursday and received an email on Saturday already for follow up on EOB. Thank you Pets Best”

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Posted 1 year ago

“Great insurance for our pet, turnaround time after claim submission is always within a couple of days. Glad we have for our dog!”

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Posted 1 year ago

“Very good customer service and great pet insurance for both my dogs!! Been with them for numerous over 5 years .”

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Posted 1 year ago

“So far they have been very good about covering vet expenses. Right now I have a whopper one from 6 days in intensive care from eating death cap mushrooms. Waiting for reimbursement for that one”

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Posted 1 year ago

“"I couldn't be happier with Pets Best Insurance currently! They have been incredibly quick in paying out claims, which is a huge relief for my accident-prone goofball. The coverage is excellent, and their customer service is always prompt and helpful in answering my questions. Highly recommend!"”

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Posted 1 year ago

“I was very satisfied with the decision on my claim.”

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Posted 1 year ago

“Turn around time on claims has improved dramatically, I am very impressed!”

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Posted 1 year ago

“So far for my family this has been a great option, the only negative thing woul be wait times.”

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Posted 1 year ago

Hi Haley, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 1 year ago

“Ok insurance”

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Posted 1 year ago

“This claim was handled very quickly.”

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Posted 1 year ago

“We have had insurance on my 2 dogs since we adopted them as puppies over 6 years ago. Both dogs got cancer just as they turned 6 years old in March and having Pets Best Insurance was an incredible asset for our family. 1 of the dogs passed 3 months ago and having insurance for my dogs was huge especially consideting our bills were almost 5-6k per month for 6 months.. Pets pets always pays on time and they have made my life so much easier..Thank you pets best!!”

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Posted 1 year ago

Bobby, We’re so sorry to hear of the loss of your pet as we understand that losing a pet is like losing a family member. We are thrilled to hear we have been able to help ease the burden of medical expenses for your fur babies during your difficult time. Thanks for being part of the Pets Best family. - KC

Posted 1 year ago

“Very quick with my reimbursement! One day!”

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Posted 1 year ago

“FAST and statements were thorough!”

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Posted 1 year ago

“I've been very happy with Pets Best insurance for my amazing Golden Retriever Elroy. Also it seems like they are getting claims processed faster than usual recently which is definitely a plus! Thanks Pets Best!”

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Posted 1 year ago

Hi David, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for Elroy! Thanks for being part of the Pets Best family. - KC

Posted 1 year ago

“Response to claims is timely and clear in explanation of action. The on line submission is easy to use. My only minor complaint is that you cannot upload more that one page at a time. I hope that will be changed in the near future so that a multipage claim is able to be uploaded at one time regardless of the number of pages.”

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Posted 1 year ago

“When I started, I was told that the turn around was quick, next day payment. Now it's two or three weeks depending.”

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Posted 1 year ago

“I have referred PetsBest to multiple people!”

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Posted 1 year ago

“Very honest in deed claim appeal dept!! When you really need help for the good health of your precious furry family member.”

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Posted 1 year ago

“You either have insurance or you don't. All these grace periods or waiting for underwriting to make a decision is ridiculous. I got insurance on a Friday and we noticed my puppy had an ear infection on Sunday afternoon. Went to the veterinarian animal hospital on earliest appointment Tuesday morning. Paid to have the dogs ear flushed out and drops and with normal puppy stuff. They would not pay the claim because supposedly you have to wait "14 days" after getting insurance for the grace period for pre existing conditions. My puppy that I picked up on Friday when I purchased her from the breeder, she did not have an ear infection. Breeder can vouch for that. But they still refuse to pay the claim. Anyway to get out of paying it, they will. I may cancel this policy soon. This was on 28th of October and as of the 17th of November I still haven't received payment for the other puppy preventative maintenance stuff they agreed to pay for since I have the best policy they offer at the highest rates.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 29,810 reviews