Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,557 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy submission. Quick acknowledgement. Fast payment of benefits.”

Helpful Report

Posted 1 year ago

“Pets Best offers top notch payment for reimbursement and is pretty quick reviewing documentation and payments.”

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Posted 1 year ago

Hi Joan... we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your experience with us and for being part of our Pets Best family! -TH

Posted 1 year ago

“Fast turn around on claims that you turn in.”

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Posted 1 year ago

“I’ve had to resubmit my claim several times. Your system needs to accommodate invoices with charges for multiple pets.”

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Posted 1 year ago

“Pets Best offers very comprehensoive benefit packages at a very fair and comparable prices. I have never had an issue filing a claim and the pay outs are super fast. I have been extremely happy with the customer service and coverage that we have. Thank you!!!”

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Posted 1 year ago

Hi Kristin, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -TH

Posted 1 year ago

“Slow to process claims. I am not sure the value is there for the price. They don’t cover a lot of things and take forever to process and have denied some of our claims.”

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Posted 1 year ago

“Very efficient processing of claims and fair resolution.”

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Posted 1 year ago

“Fast reimbursements”

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Posted 1 year ago

“Pets Best is truly the best. They are wonderful and care about the health of our fur babies.”

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Posted 1 year ago

“So far I have been pleased with all the claims i have had I will continue to support your business.”

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Posted 1 year ago

Hi Dale, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -TH

Posted 1 year ago

“Great customer service both with claims and on phone calls.”

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Posted 1 year ago

Hi Patricia, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -TH

Posted 1 year ago

“Turnaround payment time was excellent.”

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Posted 1 year ago

“I wish I had this insurance coverage for all my pets. It has already paid for itself with my young cat and they make filing claims so easy.”

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Posted 1 year ago

“I switched to Pet's Best from Trupanion once my 10-year-old dog passed and I adopted a new 1 year-old. I have regretted it almost immediately. As it turns out, she had a pretty serious health issue involving hospitalization. The processing of claims is MUCH slower, from the approval process to simply reimbursing my bank account. Now that there's a pre-existing condition, I can't go back to Trupanion, but I would if I could!”

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Posted 1 year ago

“This Company is simple the "Best" (that is why they use that word in there name). I have never been disappointed or dissatisfied with any part of this fine organization from ease of navigating the website to the outstanding customer service they provide. I am involved in the Dog Show World through the AKC and it is my belief that PetsBest stands alone when it comes to insuring Man's Best Friend. I researched all the major pet insurance companies and I am glad that I chose PetsBest Pet Health Insurance for my dog. The management should be praised / applauded for providing a important and critical service in maintain the well being of your pet.”

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Posted 1 year ago

“Pets Best takes much longer to process claims than other companies. It also pays less and has too many deductibles. I will not transfer my other pets to this insurance and will be looking to other alternatives. Gina K. MD”

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Posted 1 year ago

“The process for submitting my claim was easy”

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Posted 1 year ago

“I was 67 purchasing my first dog and then finding health insurance for her was a big part of my senior life.Adoption very costly.I took a leap on faith with Pets Best .I called talked to a very informative agent got a get price per month .I forgot asking about reinbusement for medical coverages so I called back and they took care of that and gave me a get price per premium.My first reimbursement honored .I give sent in my second reimbursement.The reimbursement very fast as well.Get insurance.”

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Posted 1 year ago

“Great coverage options and fast, reliable claims service. Very pleased with this company.”

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Posted 1 year ago

“It takes longer to be reimbursed. I have to email the company at least two times to get the reimbursement. The coverage is good.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 32,557 reviews