Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,697 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,697 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Purchased for 2 yo rescue dog and 1 week later he overate grass and leaves which became impacted. Pets Best reviewed claim and paid without much ado other than reviewing his history. Easy claims process and obviously it's paid for itself much sooner than expected.”

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Posted 1 year ago

“When i signed up my fox red lab, River, for pet's best insurance, he was about 10 weeks old and it was $35/month for unlimited reimbursement at 80%, with $250 deductible. Each year he has gotten older the price has gone up, despite little no no claims. When he turned 4 this summer, I received my renewal notice that my monthly would be going up from $53 to $78/month. He is only 4. Not only that, but on his 3rd birthday, they sneakily decreased my reimbursement percentage from 80% to 70%. Yes I have proof. Also - the % going towards deductible is decreasing while copay is increasing, making it nearly impossible to meet the deductible and get any sort of reimbursement, unless there is a catastrophic event. Needless to say I will not be renewing and will be going with Metlife which offers more/better coverage at the same price I was paying when he was 3.”

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Posted 1 year ago

“Seems like they knitpick to find reasons not to pay......”

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Posted 1 year ago

“They have saved my Lexie's life and are the best!”

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Posted 1 year ago

“Thank you for getting back to me so quickly & with the processing of the check.”

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Posted 1 year ago

“Fantastic service - although my claim took a little longer, it still resolved to my satisfaction. Our pet's are worth it!”

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Posted 1 year ago

“It’s how health insurance should be for humans. Get a bill and send it in. Paid usually in weeks. Always paid within the 90 day window. No denial or delays. Have had some big bills. Not sure if they will make money in this pet’s lifetime. Will use for every pet from now on.”

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Posted 1 year ago

“It takes weeks to get a claim resolved.”

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Posted 1 year ago

“They pay very little with wellness visits and month preventive or pay nothing . Won't keep once my year is up that I paid for .”

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Posted 1 year ago

“I recommend this insurance to anyone who has a pet. They are very quick with reviewing te claims and getting back to you with a explanation on what and why your claim is paid or not. Have always had a great outcome with this company”

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Posted 1 year ago

“My dog has recently suffered from UTI's. After many tests, antibiotics, anitinflamatories, bloodwork, urinalysis, Ultrasound, the proble was discovered as bladder polyps. She has multiple and needs to have they removed. She was placed on a special prescribed diet food that is not covered by the insurance, which I find inexcuseable. Consultations (teklehealth) are also not covered. After meeting the dedctible and copay, I was reimbursed to approximately 50%. For the price I pay for wellness and coverage for two beagles constantly rising, the coverage is unfair. Now she needs a procedure, preferable a non-invansive one to remove the polyps and biopsy. I have yet to receive an estimate, but I fear the price. My pup is only 4.5 yo, full of life. I will not end it because I cannot afford the medical bills, but I feel stressed about it, which is inhumane.”

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Posted 1 year ago

“Sent in my first claim for our two boxer puppies wellness exams. Submitted claim Sept 29th, had reimbursement payments made to my Care Credit on October 22nd. Very pleaaed.”

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Posted 1 year ago

“I just got this for two of my dogs and added the wellness part. It was easy to submit the claim and I was reimbursed in 24 hours. So nice and easy!”

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Posted 1 year ago

“I appreciate all the coverage that I have on my policy. The time it takes to get reimbursed can be beyond 30 days by the time the reimbursement is seen in the checking account.”

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Posted 1 year ago

“Claims process always takes several weeks and never receive full reimbursement for costs, I am lucky to get reimbursed for half of what I pay”

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Posted 1 year ago

“Very good detailed breakdown of what was covered and why. First time i've had to use it in the several years i've had it, but it was so worth it, especially when the safety of my cat was involved, i didnt have to stress about costs as much. thanks so much”

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Posted 1 year ago

“While I’m happy about getting reimbursed properly, it takes FOREVER to get a claim processed. It took nearly as month for my claim to get processed. That’s just crazy when other companies are getting claims done within days.”

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Posted 1 year ago

“Very efficient and staff has considerable knowledge of what is involved in professional care of pets. Would recommend the company to my friends.”

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Posted 1 year ago

“I have insured my cat with Pets best for a few years and they are fair in analyzing and handling my claims. Now that my fur baby is getting older, it is reassuring to have insurance coverage from a reliable company.”

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Posted 1 year ago

“Our experience with Pets Best was short due to the death of our dog. Red went in for an examanation and the results required ending her life. Our experience with the Pets Best folks was brief. They were polite, helpful and supportive. They wished us well and hoped our journey through the event was going to be short.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 33,697 reviews