Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,998 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought my policy covered routine care for meds given by vet to give at home. Doesnt cover for heartworm or flea/tick prevention.”

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Posted 4 years ago

“Good insurance. Would like an itemized explanation how the monthly cost is determined when the dog gets older.”

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Posted 4 years ago

“Good company, have helped with insurance costs by working with me to keep the monthly costs lower”

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Posted 4 years ago

“Haven’t had to use much. Maybe more updates on claims would be helpful.”

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Posted 4 years ago

“They are really great on coverage but processing time has been dreadfully long. Hoping it's only been covid related”

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Posted 4 years ago

“Too slow in processing”

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Posted 4 years ago

“Claims were easy to submit online. Review was quick. Of my two claims, one was accepted. Payment was quick with direct deposit.”

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Posted 4 years ago

“Excellent insurance for my pets. Although recently super long reimbursement times. Almost 30 days. But I do understand how busy they are during this time”

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Posted 4 years ago

Thanks for the understanding and the positive feedback Jessica! -PBI

Posted 4 years ago

“I have only had two interactions with them. Somehow, the first one, where I had to buy expensive treatment for demodex mange was denied but I never figured out why and their explanation was unsatisfactory. The second time my dog suffered anaphylactic shock and I rushed him to the Pet ER. That bill was $1700! They haven't denied the claim and it is being processed, but that was 4 weeks ago and I still haven't had a re-imbursement. However, their system, their internet features, make communicating and dealing with them really easy. Very easy to submit a claim and ask questions!”

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Posted 4 years ago

“I can only review based on one claim. I purchased ins wellness and medical/accident for our new puppy and liked that the wellness started immediately as we purchased on Thurs and had vet appt on Sat. Our total bill for vet visist and shots/flea/tick/heart guard was $186 and i was anticipating being reimbursed $121. They approved and paid our claim in less than 2 weeks the $121. No questions asked. Will be submitting another in 2weeks for last puppy visit and again for his neuter and microchipping. Def worth the upgraded wellness for at least the first year for a new puppy if you plan on spay/neutering.”

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Posted 4 years ago

“Pricey but very responsive and clear.”

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Posted 4 years ago

“Overall very good, only wished the reimbursement turn around time were shorter.”

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Posted 4 years ago

“They stayed in contact with me well! And I’m glad I set up direct deposit. I think the process took a little bit longer than I expected, but overall happy with my experience!”

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Posted 4 years ago

“I submitted a claim for my wellness policy and received a fast response .. still waiting on my other claim to process.. seems efficient tho!”

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Posted 4 years ago

“So far I have no complaints. I just really started with the company. I have had to file one claim and it was handled quickly. Thanks Pets Best”

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Posted 4 years ago

“Let's eat is the most compressive and most cost efficient plan out there.”

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Posted 4 years ago

“Slow claim processing. Weird to get a survey before my claim has been finalized.”

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Posted 4 years ago

“The updates about being behind were helpful.”

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Posted 4 years ago

“The plan that I have covers 90% of most vet costs after a $500 deductible and a $760/yr premium. So far the vet fees are unequivocally accepted by the adjusters with no question as to the amount or no set schedule of fees. I like this. It makes it a lot EASIER to understand. The NEGATIVE feature that I didn't expect is that the deductible is calculated as 90% of what I actually pay. For example, if my dog's first vet bill is $500 then I still have to pay more deductible because I only get credit for paying 90% of that $500 or $450. I did NOT expect that and it seems an unusual way to calculate benefits. It means that the actual deductible is $555.55 NOT $500. I have not considered whether the premium is high or low but I think it most likely to be in the range of other insurers. For this dog, it is $760 with the two dog discount. It is a worth while expenditure as this dog has already had a $5500, LIFE SAVING surgery. Now days, with vet's ability to save dog's lives and the cost of these procedures going ever higher it is necessary to have vet insurance. I just realized that this survey is not for pet insurance but for a PACKAGE DELIVERY SERVICE! That is a strange way for Pet Best to save money but if it keeps premiums low than it is acceptable.”

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Posted 4 years ago

“I have been very pleased with Pets Best Health Insurance. I was previously with Nationwide, and felt the need to change. My only issue lately is that it seems to be taking quite some time to get claims processed. My most recent claim was submitted 4/13/21 and on 4/29/21 I had to inquire as to the delay. I hadn’t even received confirmation that they had received my claim, and that is not typical. I have a giant breed and expenses add up quickly. I would recommend this insurance to anyone with a pet, especially if they own a giant breed.”

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Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,998 reviews