Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My premiums go higer every year and the wellness bill is relativly the same yet you cover less and less. I will be shopping.”

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Posted 8 months ago

“I highly recommend Pets Best to everyone I know because they have proven to be excellent at ensuring your pets receive the best care possible. Their communication is great, and they thoroughly review every single claim, being very fair when it comes to covering expenses. We have three dogs and two cats, all of whom are insured with Pets Best. They offer extremely good coverage, and the premiums are affordable. I give them a 10 out of 10!”

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Posted 8 months ago

Hi Marlana, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! - KC

Posted 8 months ago

“Wellness claim, easy to place claim, reimbursed next day:)”

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Posted 8 months ago

“((((( PERFECT ))))) The process was painless and fast , if you have pets get the Ins , saved us so much money , thank You …… Chad Dahl”

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Posted 8 months ago

Hi Chad, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 8 months ago

“On the most current claim, it was processed within two days which is fantastic. Would seem they have increased staffing or improved their system recently. Overall, out experience has been OK since the last renewal of the policy. Give them a try!”

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Posted 8 months ago

“I've had a great experience with this pet insurance! Every time I’ve submitted a claim, I’ve heard back in a timely manner, and they provide a clear breakdown of what’s covered and what’s not. The process is straightforward and hassle-free, which gives me peace of mind knowing my pup is taken care of. Highly recommend!”

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Posted 8 months ago

Hi Lauren, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 8 months ago

“Great company”

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Posted 8 months ago

“You are the best. No hassle and prompt processing. I wish you offered human insurance.”

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Posted 8 months ago

“My claim was submitted and I had response same day!”

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Posted 8 months ago

“Unbelievably fast and hassle-free claim processing experience. I haven't used it a lot until lately but it's always been a pleasant experience.”

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Posted 8 months ago

“Claims are handled efficently and quickley. I have never hd an issue with submitting a claim. If i ever had to call them, they answer the phones promptly and the staff is extreamly polite”

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Posted 8 months ago

“It was very easy to submit a claim done and only a couple weeks”

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Posted 8 months ago

“I have been using pets best from when my puppy was 4 months old. Their claims process is seamless & I never had trouble.”

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Posted 8 months ago

“I have had Pet's best insurance since my Frenchie and Labradoodle where 10 weeks old. Everyone told me Frenchies have health issues so get it. Then when we got the labradoodle my husband wanted insurance on his pup too-thank goodness. A year and a half ago he started having seizures-he was admitted into the hospital 3 months in a row and then they seemed to be maintained with meds but would occasionally have 1 or 2. Unfortunately he recently went to doggie heaven as his brain could not take it anymore. After his medical claim was established it was very easy and quick to get reimbursed by Pet's best straight to my bank account-after initial claim and deductible paid I would be paid 90% of his hospital and meds within a couple days. These are the 1st pets I had insurance on but with the cost of dog care I will not own a dog without it. I definitely will go to Pets Best.”

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Posted 8 months ago

“Easy claim. Pay in time.”

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Posted 8 months ago

“I haven't tried other insurances but I feel like there is no need. All claims are quickly reviewed and paid out as anticipated. I have nothing but positive things to say and plan on remaining with petsbest for my current dog and future pets.”

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Posted 8 months ago

“Turn around time very slow. Had the wrong info to ask my veterinarian. Even though all receipts had email and phone numbers. Were not processed properly and declined at first due to your errors. Had to contact pets best and wait for very long time. I work for this veterinarian and will think twice before I recommend. My price also skyrocketed. Also will think about next pet insurance for puppy in future. I have a lower cost through my veterinarian as I work for them so feel I should get a lower cost for insurance as you also don’t have to pay full fees.”

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Posted 8 months ago

“Excellent coverage for a good price. Fast claims processing. Pets Best is truly the best!”

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Posted 8 months ago

“They were super helpful and the process was quick and easy!”

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Posted 8 months ago

“All was good. But it looks like the reimbursement was miscalculated and more money were put towards deductible. $1171 instead of $1000”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews