Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,492 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,492 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had this insurance for several years and made numerous claims. They have always been processed timely to our satisfaction.”

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Posted 8 months ago

“Excellent coverage! My only complaints is they are quite slow to process my claims; therefore slow to pay.”

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Posted 8 months ago

“Pets best, has literally saved my cats life! Thank you, eternally grateful!”

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Posted 8 months ago

“Worst experience ever, bordering on outright fraud. From representatives lying to me about waiting periods not being applicable, then getting denied because of a waiting period, to two months processing claims, inability to get records from the vet’s office… even after I waited more than a month to take my dog to the vet again, they denied that claim as well after all but assuring me on the phone that it would finally be approved once the claim was reopened. The worst part? The way they denied the claim seemed to make it clear that any future claims I filed, no matter how far down the road, would be denied also. Complete scam company, they even told me it wasn’t worth filing a complaint because nothing would be done. I’m out about $2,000 in vet bills but I hope my review saves at least one person from wasting their time and money with this awful company.”

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Posted 8 months ago

“excellent service....i recommend all the time”

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Posted 8 months ago

“We have been very happy with Pet's Best Insurance in the two plus years we have been with them. They are prompt with our claims and the few times there was a delay, we were notified of the reason why and as soon as they had all the information the claim was settled. The staff is polite and conscientious and very helpful if we have any questions about our EOB. I highly recommend them. The policy itself is very comprehensive.”

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Posted 8 months ago

“Claims take too long to process!”

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Posted 8 months ago

“I find the reimbursements to be timely. I’m not a fan of the website continually stating that the server is down and to try again later or the service is temporarily unavailable. This happens quite often which delays me inputting my claim.”

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Posted 8 months ago

“Awful. As soon as our policy period is up, we will be switching. They hardly cover anything. There’s no mention of copays in the “quote” that we received.”

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Posted 8 months ago

“It was easy to file a claim online and upload the related documents. Then I was informed all along the way that it was received, they were working on it, the deductible, and that a check was sent. Beautiful!”

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Posted 8 months ago

“This is the first time I have had to use my dog's insurance and I am learning all the loop holes of submitting a claim, what's covered and what'w not. as well as what information is needed from the vet. It's a process, but so far so good.”

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Posted 8 months ago

“With Pet's Best, I never have to think twice about providing gold standard care to my dogs. Pet insurance is the best safety net and makes hard decisions easier. The link below is a blog post about Luna and Salchicha from Advanced Veterinary Care Center and how having pet insurance has impacted us as a family. I can't imagine ever owning a pet again without pet insurance, specifically Pet's Best. It is so affordable with great coverage. https://advetcc.com/news-events/how-one-family-received-the-gold-standard-of-veterinary-care-and-saved-over-17000/”

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Posted 8 months ago

“It was a 5 before this last claim that took almost 30 days to be processed. You need to do better! Hire more people if needed but all claims should have a no more than 10 day turnaround!”

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Posted 8 months ago

“Just recently insured my rescue dog. Everything I have submitted has been handled promptly The explanation of benefits is very clear on claims submitted. Everything can be done on line quickly. Very satisfied with plan.”

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Posted 8 months ago

“I have had several claims for my pup and I can honestly say their claims process is easy, quick and they keep you posted on the status. Happy that we chose them to cover our pup.”

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Posted 8 months ago

“bills and medical reports sent over one month agol.....still no check or explanation”

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Posted 8 months ago

“Very easy to submit claims via the app. They allow a long grace period if you have forgotten to submit a claim. Very speedy reimbursement and customer service. Have had them for several years.”

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Posted 8 months ago

“I am very happy with Pets Best and would highly recommend them. My Rusty has had a LOT of health issues this past 2 years including liver cancer. Pets Best gas paid all of the claims in a reasonable time frame. The surgery for liver cancer was very expensive. I was so thankful to be able to make medical decisions based on what was best for Rusty and not what I could afford. I opted for unlimited coverage with an annual $1000 deduction and 90% reimbursement. I wanted only catastrophic coverage because I can afford all his normal veterinary care. Rusty’s cancer was discovered about 5 months after I enrolled him in Pets Best. I was worried that the company might give me problems since I had just passed the grace period. Absolutely no issues whatsoever and my reimbursement was exactly what was promised. Highly recommend!!!!”

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Posted 8 months ago

“I had been hesitant to use pet insurance due to the cost and the ROI. Unfortunately I have had to use their coverage a lot in the frist year and I have been please with their efficiancy, and communication. Reimbursements happen quickly. I did my research and that is why both our faamily pet and my parents are covered by this company.”

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Posted 8 months ago

“Quick payment. Great customer service. Easy claims process. Good price. Plus it’s the company my vet uses for his pets! What more could you ask for. Much better than the last company we used.”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 32,492 reviews