Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,663 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,663 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Been a member for several years. They do what they say they will do. No surprises, no issues.”

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Posted 8 months ago

“I appreciate how easy it is to submit a claim.”

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Posted 8 months ago

“The processing of my claims is easy and the refunds are pretty quick.”

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Posted 8 months ago

“I like Pet's Best and feel like it is worth purchasing for illness and injury but we found it is not cost effective to keep the wellness policy. Also they are clow about reimbursments.”

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Posted 8 months ago

“I am very happy with Pets Best Health Insurance. It was very easy to submit a claim and they responded imidiately. It took just several days for the insurance company to process our claim and send us the Explanation of Benefits. Good job Pets Best!!!”

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Posted 8 months ago

“not worth it. at best, they pay you less than $100 per claim (despite their site saying you can recoup 70-90% of the costs). Then you submit a claim for a pet who had to be put down and you get nothing covered because they'll tell you that it was "preexisting" even when it wasn't. I spend $X per month for coverage, $XX in regular wellness visits (and thank goodness my surviving cat is relatively healthy) and when necessary $XXX for a sick visit to only get something like $90 back. Based on my last visit, using their 70% model, I should have recouped about $230 but I certainly didn't get anywhere near that. At this point, we did the math and we are dropping coverage. I'll eat the $90 I get from Pets Best just to not have to deal with the BS they offer you when explaining their reasons for not covering.”

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Posted 8 months ago

“Process is very cumbersome with AI generated responses. Takes weeks to receive final answers on submitted claims. Will be canceling my policy shortly.”

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Posted 8 months ago

“I am very pleased with the customer service and timely reimbursement from Pets Best. I highly recommend them!”

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Posted 8 months ago

“Pets Best is so easy to work with! Putting in a claim is easy, their responses and EoBs are clear and easy to understand, and we appreciate knowing our girl is covered.”

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Posted 8 months ago

“Pets Best has been a God send for me as both of my dogs have had health issues with vet visits and meds. Pets Best has covered all of my claims”

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Posted 8 months ago

“Took pup in for annual wellness checkup and updated shots. Submitted my invoice from vet and within a couple days, my claim was completed. Very happy with the process and the coverage.”

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Posted 8 months ago

“Poor service, can’t get a claim paid!! Been with them over 5 yrs, something has appended !! They must of sold to someone!! Wouldn’t recommend at all!!!”

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Posted 8 months ago

“This is my 1st pet insurance experience and so far so good. It is good knowing my pet has extensive coverage for emergencies that I know can be hard to cover. Only one caution, have your Veternarian administer all wellness shots and vaccines (technicians who administer these means they will not be covered).”

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Posted 8 months ago

“I had a hard time deciding if I wanted to buy pet insurance when I got my dog, but I decided to now that she is seven the price has increased, but the times I have used it. It has just about paid for itself and I know in the future as she gets older, there will be more bills.”

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Posted 8 months ago

“Pets Best makes the claim process simple and their website is easy to navigate. Their response time to claims is quick.”

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Posted 8 months ago

“Great insurance but takes about 2-3 months for invoices to get reviewed and reimburse”

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Posted 8 months ago

“Always great customer service and support. Quick easy claim process right through reimbursement.”

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Posted 8 months ago

“Recent claims have been reviewed quickly”

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Posted 8 months ago

“PetsBest is our first use of pet insurance. The sudden traumatic loss of our little rescue Miss Murphy was something we were not prepared for. Thank goodness we had purchased a PetsBest Insurance policy when we had adopted her three years prior! We chose to send in a paper claim with all the paid bills attached. The process would have gone faster had we used the computer, but we are senior citizens and our commfort level was the wriiten word. The claim has been settled and we are so pleased with PetsBest Insurance!”

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Posted 8 months ago

“I cannot say enough about happy I am I chose Pet”s Best insurance. My three your old cat became suddenly ill this last weekend, and I had to take him to the urgent care. This was my first time needing to file a claim. The bill to have my baby treated was very expensive, and I was concerned that there would be red tape or hoops to jump through to get reimbursement for my claim. That was NOT the case. I submitted the claim and within two days I had a response that the claim had been processed and I would be receiving my refund within five to seven business days. Thank you Pet’s Best for making a stressful situation a little less stressful, and allowing me to be able to get the care my cat/baby needed. I have shared this story with my friends and family recommending they sign up as well. I would highly recommend getting Pet’s Best insurance for all of your fur babies.”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 33,663 reviews