Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Great customer service, quick claim responses!”

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Posted 8 months ago

“We love Pets Best pets Health Insurance. No issues ever on getting costs covered. The turn around time is usually very quick. Highly recommend”

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Posted 8 months ago

“When you submit claims for things that are deemed covered, they get denied. I really feel llke I'm wasting my money wth this.”

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Posted 8 months ago

“We’ve had Pets Best since we rescued/adopted our dog a couple of years ago and our first time making a claim since purchasing his insurance. Filing the claim was easy enough, we paid the vet bill, sent in a screenshot of the paid bill, and were reimbursed (minus the deductible and copayments of 10%) within a week. There was clear explanation of an item not covered and a phone call was all it took to understand why it was not covered. Customer service was friendly and knowledgeable and even let us know that our veterinary office can call ahead to make a plan with coverage before treatment. Very pleased and the cost has just paid for itself in one visit due to trash dog eating out of the garbage can.”

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Posted 8 months ago

“My claim was processed very quickly with no surprises.”

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Posted 8 months ago

“They refund quickly”

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Posted 8 months ago

“Best Pet Insurance ever! they responded fast in claims and they are professional in what they do.”

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Posted 8 months ago

“I 'm sad to see that my insurance have gone up so much, I never had aclaims when my Lolita was young and now that I needed the insurance is becoming unafordable, on the other hand I have got pay for some of my pet's needs thank you”

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Posted 8 months ago

“I have had Pets Best Health Insurance for several years. They are a company that prides themselves on treating the policy holder fairly. I have NEVER had a problem with benefit explanations or payment. Their objective isn’t ‘how can we not pay a claim’ but rather, how can we fulfill our obligations. Sadly, in this day and age, the customer usually is not the priority, but at Pets Best I believe the customer is. I recommend them all the time.”

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Posted 8 months ago

“They have been super responsive to me and have paid the claims I have made promptly”

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Posted 8 months ago

“It is the best”

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Posted 8 months ago

“Great and fast. I recommend to all my friends with pets.”

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Posted 8 months ago

“The best thing I did was to get this insurance for my fur baby.”

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Posted 8 months ago

“Their decisions for denying claims is unfair and baseless. They claimed “pre existing” for my dog I just got insured even though there was zero pre existing symptoms or issues documented. I appealed with letters from 2 vets going on record to say the issues were not pre existing. They denied the appeal again saying it was pre existing. When I asked for proof to show where they found the information to make their decision, the people on the phone can’t answer that. You can’t speak to the appeal dept directly and they don’t respond to emails. I started a second appeal 3 months ago and they told me to wait 90 business days. I reached out for an update and they claimed they never received my 2nd appeal. I have proof it was sent in my sent box. Now they want me to start the process over again. I sent in all they requested and they’re still saying there is no record of my appeal request. This feels like such a scam. I will take this to arbitration if they continue to deny because the facts are there that this is not pre existing. But now I’m getting the run around. I’m starting to think this is on purpose to frustrate and inconvenience me into giving up. Shame on Pets Best.”

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Posted 8 months ago

“Extremely expensive, my price started at 75$ and now I'm paying 210$ for very small refunds when I bring my dog to the vet I'm looking for a new insurance or I will stop my subscription”

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Posted 8 months ago

“Getting much better with processing claims in a timely manner. Used to take over a month to hear from them, this time took less than a week.”

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Posted 8 months ago

“I gave 4 stars because it shouldn't take over 14 days to get a reimbursement. Sometimes it's more than 30 days. But they do have a good plan for my pet.”

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Posted 8 months ago

“very happy”

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Posted 8 months ago

“The mobile app is terrible. It never saves my login credentials so I have to enter them in each and every time. Sometimes claims takes forever to process. My first policy renewal, the rates went up. I wish the overall cost and experience was better”

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Posted 8 months ago

“Pets Best has been great, all my dog's claims have been paid quickly. They lmake owning a French Bulldog affordable.”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews