Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great timely service. Just wish premiums would not increase drastically for senior citizens who love pets.”

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Posted 8 months ago

“We have had policies on two of our kitties for a couple years with Pets Best. Our girl has had two claims and both were processed and directly deposited into our bank account in just 3 to 4 days. We have only had one policy increase in the years we've been with them, and it was an across the board increase; not related to our claims. We are extremely happy with the service; it seems you've hired more folks to answer your phones which is great as that was the only issue we've ever had, just hard to contact anyone but that seems to have been taken care of. I would HIGHLY recommend Pets Best!!!”

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Posted 8 months ago

Hi Margo, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! - KC

Posted 8 months ago

“Easy and affordable”

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Posted 8 months ago

“Response time is excessive.”

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Posted 8 months ago

“Filed first claim for first wellness visit on 3/3/25. Has already been processed and awaiting deposit in my bank. Easy peasy. Very impressed with the process. Good decision”

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Posted 8 months ago

“Quickly handle claim, fairly and accurately. Quick payment process.”

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Posted 8 months ago

“This is the only pet insurance that ranked #1 in Consumer Reports - you need a paid membership to review product ratings. Fast claim turnaround, good coverage, a bit expensive as are all pet policies. Overall no complaints. Thank you.”

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Posted 8 months ago

“Used to be a great company until last year. I think they were bought by a different people. Now they're constantly asking more questions for simple procedures such as Physical Therapy, which is been done on my dogs using this insurance for over three years. But now they want all kinds of extra information, the people that work for the company in Customer Service are excellent, but the ownership sucks and my bill on two of my dogs went from $89 to $131 and $139 respectively. So now they take longer to pay back also, if I had a choice and I didn't have older dogs who have been with this company for eight years, I would definitely pick someone else.”

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Posted 8 months ago

“A great insurance provider for your best little companions, also helpful and very professional customer support.”

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Posted 8 months ago

“They hardley cover the cost of anything that you pay for annual visits and well being. I have not had an emergenency thank god!.”

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Posted 8 months ago

“My annual wellness visit didn't qualify me for any reimbursement. I will be canceling and use my $50/mo towards the actual bills.”

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Posted 8 months ago

“Quick 2 day response on claim this time. Just waiting for reimbursement. Had prior experience where it took almost 2 1/2 months to get reimbursed. Hope this isn’t a one time deal!”

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Posted 8 months ago

““I’ve had Pets Best for over five years and, fortunately, have only needed to file two claims. Both times, the process was smooth, and reimbursement was quick. No hassle, no delays—just straightforward and reliable service. Highly recommend for peace of mind!””

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Posted 8 months ago

“Broccoli 🥦 has a serious heart condition Because she is covered by Pets Best I felt no hesitation in following her vets advice to take her to the nearest pet emergency vet. She had had episodes of syncopanty and breathing distress. The hospital did what they do best--save their patient. Broccoli came home with meds and many instructions that had been clearly explained. She behaves a bit less puppy like--she is 8 years old, but still enjoys her walks peeing and sniffing.”

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Posted 8 months ago

“Pets Best is just that!! The Best . The ease of putting in a claim and the customer service is top knotch.. This is a real person review”

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Posted 8 months ago

Hi Brian, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 8 months ago

“Able to get concise answers to questions and no difficulty when submitting claims.”

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Posted 8 months ago

“Pets Best was prompt with my claim.”

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Posted 8 months ago

“Pets Best responded quickly to our claim. They provided a clear explanation of what was covered. We highly recommend Best Pets insurance for your pet's health insurance needs.”

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Posted 8 months ago

“Our pup was diagnosed with bladder cancer almost 14 months ago. Pet’s Best has been great in processing claims in a timely manner. Highly recommend them as a company with integrity.”

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Posted 8 months ago

“Not worth it I would get something else if you’re deciding on pet insurance they don’t even cover half and if you go just once to the vet you used up all your coverage and it won’t even be half of the bill .”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews