Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put my 2 guys on this insurance the day they were old enough to be eligible. I've only had to use it twice in the last 3 years, but I'll say that "I'm ahead" in terms of coverage vs. premiums. :-) I never had any hassle submitting a claim and they did all the footwork dealing with the Vet to get itemized invoices. Zero regrets and I recommend them to anyone I know who gets a new dog.”

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Posted 8 months ago

Hi Andrew, thank you for sharing your positive experience. Getting a policy the day they were both old enough was the way to go! Thanks for being part of our Pets Best family! - PF

Posted 8 months ago

“Not issue with any claims. Fair.”

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Posted 8 months ago

“We have been extremely pleased with Pets Best Insurance over a number years. Premiums are reasonable, the on line website is easy to use and the service regarding claims is fast and efficient. A recent enquiry regarding a change of coverage was dealt with promptly and efficiently. We would not hesitate to recommendn Pets Best to anyone looking to arrange insurance for their pet.”

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Posted 8 months ago

Hi John, thank you so much for the positive feedback. We are happy to have you as part of our Pets Best family! - PF

Posted 8 months ago

“Very grateful for our Pets Best insurance, which has enabled me to take good care of our aging Tibetian Terrier!”

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Posted 8 months ago

“Outstanding coverage”

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Posted 8 months ago

“This company is so slow to review and reimburse claims. I submitted a claim same day as vet appointment on 2/17/25. As of today I still have not received the approved reimbursement as of 3/11/2025. Definitely is the trend as this isn’t the first claim I’ve made. Wish I could switch to another provider but alas the pre-existing condition. Do your research before choosing this company.”

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Posted 8 months ago

“We feel you deny to many items that are included in procedures as exceeding previous wellness care to the point that we are lookingfor other insurance providers.”

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Posted 8 months ago

“They have been really good and don’t give a hard time when you submit your claims. If I ever get another pet I’ll be back with this insurance. Thank you. 😊”

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Posted 8 months ago

“Nice insurance.”

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Posted 8 months ago

“Every thing is the best and taker every thing”

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Posted 8 months ago

“They have been processing my claims quickly lately and processing them fairly. They are a little slow at responding to emails.”

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Posted 8 months ago

“Initially they covered more of the preventive and office visits, this insureance is covering less than 15% of total bills I submit. I will be leaving this insurance when its renewal comes about”

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Posted 8 months ago

“I feel ripped off.”

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Posted 8 months ago

“easy to submit claims. usually a fast turn around time for payment. highly recommend this company.”

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Posted 8 months ago

“Pets Best never lets you down - their pet plans are amazing!”

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Posted 8 months ago

“Easy to make claim. Fast response!”

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Posted 8 months ago

“I have been very please with PetsBest so far. The insurance plan works just as they advertise. This has taken away significant stress as I have sought out medical care for my dog. I reccomend PetsBest to everyone with a pet.”

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Posted 8 months ago

“This is our second year with Pets Best and we have had great experience with this insurance for the three dogs we insured with Pets Best the Claim submission process is easy and Customer Service has been excellent whenever we had a question for an open claim . This is by far the best pet insurance we had so far.”

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Posted 8 months ago

Hi Patricia, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 8 months ago

“So glad we have this ins came through when we needed it.”

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Posted 8 months ago

“They are great. Always quick to respond to a claim. The app is so easy when submitting a claim. Just a few simple questions and a pic. It just goes directly back to my account. Pets best is amazing.”

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Posted 8 months ago

Hi Sarah, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews