Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,491 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,491 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been happy with the service. Quick responses.”

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Posted 8 months ago

“Fast response, fast payments. Detailed about what is paid and not. You won't go wrong with Pets Best.”

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Posted 8 months ago

“I like the insurance, but I wish you would pay more of the costs. It is helpful though, and comforting to know if my cat or dog gets very sick, a lot of the vet bill would be covered.”

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Posted 8 months ago

“I used to have no complaints. Claim processing was quick, and there were no issues. The portal has now been down for over two weeks, and there is no way to file a new claim or even just update an existing one. I keep receiving e-mails requesting additional information for an existing claim, but keep getting an error message when trying to upload the requested info. Very frustrating.”

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Posted 8 months ago

“Claims take way too long to process. I have Trupanion for my other pets and the process is seamless and smooth and I have been reimbursed in days. With Pets Best it is weeks or months if at all. They seem to spend more time looking for ways to deny your claim than process it. I did give two stars as they have reasonable pricing however it comes with a price of waiting forever for reimbursement if at all”

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Posted 8 months ago

“Very disappointed in the amount of money we get back..”

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Posted 8 months ago

“Always a reason why the “sick visit” isn’t covered. Been stuck in a loop for over a week, can’t log in, does not send a link to my email. I have called twice to be told making “upgrades” to their services. Haven’t been able to submit a claim- very frustrating.”

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Posted 8 months ago

“I love PetsBest health insurance! We had it with our first dog Ajax his entire life. It was a life saver towards the end when he had knee surgery and a few years later he got cancer. It was worth every penny to have the peace of mind of pet insurance. Now with our new pup Lexi, I decided to get it when she was just 4 months old. I was tempted to wait a while since she's so young I thought, but guess what?!?! One day Lexi decided to eat some toilet paper and got an obstruction. Thankfully she was already insured and as always, PetsBest came through for us. I highly recommend this for dogs any age!”

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Posted 8 months ago

“Pets Best claim submission is so easy and their reimbursement was exactly what my policy said it would be. I am very pleased with this pet insurance.”

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Posted 8 months ago

“I enjoyed having associates guiding me, with their knowledge of Insurance for my pet.”

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Posted 8 months ago

“Benefits are great, but customer service and claim turn-aorund time is often delayed.”

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Posted 8 months ago

“our dog jack jr has been very sick for three years and are vet bills have been unbearable i dont know what we would have done without pets best thank you”

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Posted 8 months ago

“Just okay. They take way too long to process claims which has been going on consistently since Covid. Premiums are going up and service is going down.”

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Posted 8 months ago

“The insurance is affordable. Submitting a claim is easy. The statement of benefits in response to a claim is clear and detailed.”

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Posted 8 months ago

“Doesn't cover anything. Super upset that I'm wasting more than $2,000 a year PLUS all of the vet bills I pay out of pocket.”

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Posted 8 months ago

“So far every representative I have spoken too has been nothing but helpful and the turn around on my reimbursement has been amazing.”

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Posted 8 months ago

“Filing a claim is very easy. Response is timely and claim explinations are easy to understand.”

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Posted 8 months ago

“Coverage according to policy guidelines. Prompt service.”

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Posted 8 months ago

“Easy to submit claim and quick reply”

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Posted 8 months ago

“App doesn’t work properly. Constantly says that there is some kind of upgrade being done. Payment is slow even though it says it’s been processed. Still hasn’t hit the bank.”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 32,491 reviews