Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,801 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,801 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We waited to get a dog until we could afford it. We didn't want to be the people that had to watch their dog suffer because we couldn't afford the procedure. Even then, to be a humane owner, we felt like we needed an insurance partner. We did the research and landed on Pets Best and haven't left. They've been responsive, timely and have lived up to their side of the deal exactly. What more can you ask for from an insurance provider? I recommend them to all my dog owner friends.”

Helpful Report

Posted 8 months ago

“When submitting claims expect long delays, expect difficulties in having claims put through without having to jump through hopes. Customer Service Representatives aren't very helpful. There is a lot that the insurance company doesn't cover.”

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Posted 8 months ago

“Turn around time for payments is too long”

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Posted 8 months ago

“Pets Best is one of the most expensive and least customer service focused pet insurance companies I’ve worked with. Unfortunately, because my pet now has a chronic condition that may be considered preexisting (a fact that a customer service agent was sure to rub in my face when I called and discussed canceling after a crazy price hike), I am unable to choose a new company to switch to. They should be ashamed charging nearly $200 a month for one pet.”

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Posted 8 months ago

“New to this plan and we are very pleased thus far. Very easy to obtain insurance, submit a claim and the app makes it extremely easy to stay informed on our account.”

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Posted 8 months ago

Hi Thomas, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 8 months ago

“Very satisfied with Pets Best. They cover what they say they'll cover and get you the money in a timely manner.”

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Posted 8 months ago

“Looking at the caps and they total less than the annual total I pay out. Starting to wonder if this makes mathematical sense...”

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Posted 8 months ago

“After paying almost $900 in premiums over a year and a half, I will get a check for $80.00 on a $137.00 wellness exam and FVRCP vaccination, and their website has no place to cancel the coverage . . . . .”

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Posted 8 months ago

“The amount this goes up every year is ridiculous! I haven’t had any emergent claims my dog is only 3. Soon I will not be able to afford it. Your plan is more expensive then others I have been pricing looking to switch.”

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Posted 8 months ago

“The coverage seems to be getting less for some of the same things while the premium is getting out of hand!!! I submit claims for take home prescriptions, minor vet visits and a yearly wellness visit including vaccinations. The reimbursement for the vaccinations is so minimal and my girl’s flea & tick medication isn’t even covered at all. It seems to me that I’m being charged the huge premium just because my girl is older. And the reimbursement takes a ridiculous amount of time to pay!!!!! Extremely disappointing.”

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Posted 8 months ago

“Quick payment. No hassle.”

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Posted 8 months ago

“I am so glad we chose pets best to insure our babies. Claims were filed and dealt with in such a timely fashion and covered more than I anticipated! We are forever grateful.”

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Posted 8 months ago

“Good insurance”

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Posted 8 months ago

“Helpful, friendly service. Several coverage options are available. Filing claims is straightforward, and their site is easy to use. Claims are settled promptly. I'd definitely recommend Pets Best.”

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Posted 8 months ago

“Prompt service and payment of claims”

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Posted 8 months ago

“Best pet insurance ever! They are there when you need them, and settle the claims promptly and efficiently. Give yourself, peace of mind, and sign up today!”

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Posted 8 months ago

“Got two emails from you. One told me what you were reimbursing for and how much, and the other said you weren't reimbursing anything . Very confusing. Still awaiting a check. I hope.”

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Posted 8 months ago

“Simple to send in claims. They notified me when they received the claim 5 minutes!! That is very wuickly”

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Posted 8 months ago

“Iniated first vet visit for my puppy and filed insurance. Money was deposited into my bank account 5 days later!”

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Posted 8 months ago

“Our dog has cancer and Pets Best has been a great resource to an able to afford her treatment. Reimbursement has been very reliable in a timely manner.”

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Posted 8 months ago

Hi Neil, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! We hope your fur babies treatment continues to go well and makes a swift recovery. - KC

Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 29,801 reviews