Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,489 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,489 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While the claim was easy enough to submit, it took a long time for any correspondence from them and even longer for reimbursement.”

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Posted 8 months ago

“I appreciate the work and care that goes into all call responded to during my interaction. My only concerning the slow processing for claims I wish they were process a little faster”

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Posted 8 months ago

“Good communication. Kept me updated on my claim in a timely manner.”

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Posted 8 months ago

“Luna's claim was processed quickly and covered actually as her policy stated. Don't hesitate to insure your pet with them.”

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Posted 8 months ago

“Need to cover all vaccines 100% , not just certain ones . I am seriously thinking about dropping the Insurance..”

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Posted 8 months ago

“It's great insurance!”

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Posted 8 months ago

“Great price! Great service! Fast and easy.”

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Posted 8 months ago

“From the time it takes to submit a claim to receive an outcome is weeks. My experience hasn’t been pleasant and customer service is very rude. I would expect the representatives to have more compassion and better communication with clients when dealing with pets.”

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Posted 8 months ago

“My recent clain took a long time to get approved. I was happy thatthey did approve it and kept me informed as to the delay.”

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Posted 8 months ago

“The reimbursement takes too long to process. Very disappointing.”

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Posted 8 months ago

“Pets best is just that. The best for your pet. They came through for me and my baby when we needed it most. They didn’t give me any trouble. They were very helpful and I highly highly recommend them to all!”

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Posted 8 months ago

“Excellent turnaround time for reimbursement, and communication.”

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Posted 8 months ago

“Our most recent claim was wrongfully denied, and Pets Best did not provide any contact information for submitting an appeal. In addition, our annual premium was unexpectedly doubled this year!”

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Posted 8 months ago

“The coverage is great when starting from when your pet is young.”

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Posted 8 months ago

“I have a beautiful staffy who has had multiple health issues. Pets Best has always reimbursed every penny that I am due and has never held up any of my reimbursements even when the claim was extremely high. Wonderful company. So happy I have such excellent coverage.”

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Posted 8 months ago

“Always easy to submit online and the turn around time is quick. It feels good knowing I have my pets insured!”

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Posted 8 months ago

“I have been with Pets Best for over 5 years with my Lab, Mika. She's bveen through leg surgery when she was a pup and just recently 8 weeks of chemotherapy. Pets Best has been by our side every inch of the way. They have answered every question I have had and they have been as pleasant as they can be. I would recommend them to anyone looking for pet insurance.”

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Posted 8 months ago

“We were very pleased with Pets Best. We submitted our claim and received payment in a timely manner. We're happy that our beagle is covered by Pets Best!”

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Posted 8 months ago

“We had to wait way longer than we were led to believe it would be too get reimbursed. Several things like the fee for bio hazard disposal were declined even though we had no control over this being needed following the surgery to remove several cancerous tumors from our baby Daisy's body.”

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Posted 8 months ago

“I have not had a problem with Pets Best until recently. I seemed to had coverage for everything. NOW I do not. Everything is a problem, and NOTHING seems to be covered. I will not be renewing my membership.”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 32,489 reviews