Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,800 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,800 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thankful that I have this insurance for my 2 pets. My Yorkie took ill and once I submitted my bills for $2500 to Petbest they worked quickly to process and reimburse me for most of the cost. This was definitely worth having.”

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Posted 8 months ago

“Pets Best is a solid 5! It has always covered claims that qualify without question. Very good to work with and reasonably priced.”

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Posted 8 months ago

“Pets Best has been absolutely wonderful. I've never had an issue with their policy coverage. I just put in 2 claims a week ago and was already reimbursed for both claims. I'll use Pets Best for all my future pets. They've been great! -Ken”

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Posted 8 months ago

“So glad I purchased this pet insurance for my dogs”

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Posted 8 months ago

“I have had my pets insured by this company for 3-4 yrs. They have always paid prompt and according to the policy benefits. Great company to do business with.... highly recommend! Mark- TN”

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Posted 8 months ago

“Good, lots of different options for plans. Biggest complaint is that they significantly increase rates every year. Most recent increase for me and my pet was over $100 and I have to now decrease the amount of coverage for my aging pet, which is ironic due to health issues popping up with age.”

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Posted 8 months ago

“The only reason for four rather than five stars is the huge and sudden rate increase I had to pay when my dog turned 7 years old. Otherwise, Pets Best pays my claims promptly and they make it easy to submit claims online. They don't quibble about small things and are fair in their coverage. Overall, I am satisfied.”

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Posted 8 months ago

“The claim process was easy and reimbursement was within a few weeks or sooner. Having this insurance kept us from making a life and death decision for our pet based on financial circumstances. I’ve recommended Pets Best to friends and family.”

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Posted 8 months ago

“Plans work just as advertised. No surprises. No long delays. Am very happy with this company and their insurance.”

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Posted 8 months ago

“So far no isssues. Easy sign up, layout of options for plan coverage choices, great customer service, fast claims. Only thing bad is the Direct Pay to Veterinarian option, most places DO NOT ACCEPT direct pay option unless it's guaranteed coverage (reoccurring illness payments) otherwise you're screwed and paying out of pocket.”

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Posted 8 months ago

“Very pleased with Pets Best! Been insured since 2020. I love the ease of submitting a claim. Always quick to respond and communicate and fair.”

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Posted 8 months ago

“Great pet insurance, timely payments and they pay for what they say they will pay”

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Posted 8 months ago

“New puppy has some medical issues and Pets Best has been great about getting approving my claims.. a bit slow (sometimes a month). But overall with close to 4k in vet bills I've gotten a good deal covered and have 4.1k coming up.”

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Posted 8 months ago

“They clearly explain the benefits and reasons why they do and don't reimburse. It is easy to file a claim and they are quick to respond. They also have some of the lowest rates.”

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Posted 8 months ago

“Very easy to use. No hassle.”

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Posted 8 months ago

“fast turnaround of receiving my reimbursement after claim’s submission. very satisfied with service”

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Posted 8 months ago

“Best pet insurance. Filing a claim is so easy. They process your claims very quickly and you can have your reimbursement directly deposited into your checking account. Love this company.”

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Posted 8 months ago

“Not happy with their service”

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Posted 8 months ago

“My dogs were insured for years by fetch (formerly petplan) when the price increased so significantly that I could no longer stay with them. I shopped around and I got a quote with pets best. I thought there was a mistake because the price was so affordable and the coverage was even better than my previous plans. At this point, I just want to have insurance for emergencies but pets best has exceeded my expectations. I’ve had to submit several claims for one of my fur babies and I have gotten reimbursed with no issue. I’m very happy with my decision to switch to pets best.”

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Posted 8 months ago

“Best company out there for pet insurance!”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 29,800 reviews