Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,486 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,486 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doing fine thus far.”

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Posted 7 months ago

“So easy to submit claims. I was kept informed of details while they process the claim. Payment was made quickly to my personal account.”

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Posted 7 months ago

“Claim was approved. Processing took longer than I expected. Otherwise I’m happy.”

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Posted 7 months ago

“Easy submits of claims. Website is very easy to navigate. Great insurance.”

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Posted 7 months ago

“Pets best is THE BEST! I’m never afraid to take my pup to the vet…..”

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Posted 7 months ago

“Easy to submit a claim and prompt response”

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Posted 7 months ago

“Its truly a pleasure having you as my dog's insurance carrier. You make everything so easy! I wish every company operated in the same manner. Thank you for being reliable and honest!”

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Posted 7 months ago

“I could not ask for a better pet insurance company. Pets Best makes it easy to submit claims, their policy is clear, and they pay as promised very fast. I do not understand why anyone would use another pet insruance company.”

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Posted 7 months ago

“I’ve had Pets Best insurance for a long time now My dog is getting older and I need it for her medication’s I guess the main thing for the last few claims was your website being down. When I was trying to submit my claim last month (and by the way, )I’m just now getting reimbursed which I think 6 to 8 weeks is plenty long to wait for reimbursement. Anyway… . Every time I got a message that you needed more information .. (which just turned out to be it was cut off. I did send it because I do every single month with her medication refills so I know what to send ). I was Johnny on the spot giving it to you. But I have to wait because you guys can’t seem to fix the website. And not only that every time I ask one of the agents how long it’s gonna be they always said tomorrow… it got to be a joke,…. But that being said.. You don’t have any problem taking my premium. Which is $270 a month by the way, which is my choice because my dog is getting older. I have no plan on canceling it or changing it. My advice to you is ….. Fix your website. It’s extremely irritating. So as you can tell… I was pretty frustrated with your website… I’m actually waiting on a chewy delivery so I’m gonna have another claim to file by the end of the week. I guess time will tell if you fixed it”

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Posted 7 months ago

“Excellent service and prompt payment.”

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Posted 7 months ago

“This is my first pet insurance and so far I am happy about it. The enrollment is easy , though you have to wait two weeks for the insurance to start, the claim is easy, it’s done online , upload the receipt and invoice, but reimbursement is received within a month. And when I need to talk to someone , I don’t have to wait long for representative.”

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Posted 7 months ago

“TL;DR good coverage, relatively affordable, good customer service I've had Pets Best insurance for my two cats for just over a year. Claim submission process is pretty easy overall. The Claims Explanation document is a bit hard to follow. Would be really helpful to have a summary of reimburstment value in the document. The couple times I've had to call to resolve something were handled pretty quickly. There was one instance where I had emailed my cat's medical record separately following an email requesting the information, but I didn't receive a confirmation that it was getting processed. It was taken cared of after I followed up. Not perfect but I would still recommend Pets Best in the end.”

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Posted 7 months ago

“I sent 2 claims for my pup. My claims were processed quite promptly. The process was very easy!”

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Posted 7 months ago

“The insurance itself is fine, but the app and website are terrible. Customer service when I used it was good. The app and website are almost too difficult to use.”

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Posted 7 months ago

“Easiest process ever!! Quick response and turnaround. Can’t beat the coverage!!”

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Posted 7 months ago

“Review of claim time has increased since I've been a customer with my first dog. Premiums have gone up twice in the past year.”

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Posted 8 months ago

“Love the insurance and benefits they provide. The portal goes down too often is my only complaint”

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Posted 8 months ago

“Best place for you to go with your pets they are awesome”

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Posted 8 months ago

“Quick and easy to submit claims and if you don’t understand it the people who work in the customer service are amazing at explaining it to you in a way you can understand!”

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Posted 8 months ago

“Timely responses and fair assessment of our dear pets situation.”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 32,486 reviews