Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,351 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this insurance. Gives me peace of mind and claims are easy to submit. Response time is quick.”

Helpful Report

Posted 8 months ago

“Claims take forever to process and are very untimely. Coverage is minimal at best for outrageous pricing.”

Helpful Report

Posted 8 months ago

“Easy to process claims….quick payment”

Helpful Report

Posted 8 months ago

“Very happy. Fast response.”

Helpful Report

Posted 8 months ago

“I have submitted several claims for illness and wellness visits. The review the first time was very quick, only a couple days. The other took a bit longer but I received an email apologizing for the delay. I love the communication and the quick payment for claims and the clear explanation of benefits. Thanks for your support Pets Best.”

Helpful Report

Posted 8 months ago

“The bill for our dog dental work was close to $1100. I submitted multiple times the required documents , as well as the vet. Remboursement $80. We expected a minimum of $200 after the deductible. Extremely disappointed.”

Helpful Report

Posted 8 months ago

“Pets Best has been great policy for my pet. The rates are good and pay outs are great! I wouldn't own a pet without it!”

Helpful Report

Posted 8 months ago

“Pets Best has made my Bella’s health affordable and very easy process of submitting claims and getting reimbursed in a timely manner. Pets Best helped save my babies life♥️♥️♥️”

Helpful Report

Posted 8 months ago

“Horrible company with lying employees. They make it so difficult and lie about not receiving documents in hopes you just forget about the claim altogether. They are the slowest at processing claims and takes months to get paid. Customer service are beyond rude. Trash of a company.”

Helpful Report

Posted 8 months ago

“Why all of a sudden I have a deductible I don't remember seeing the deductible before why is there a deductible? Is the animal insurance company regulated by the federal government or even the state government? I shall find out about this I have an appointment with Congressman, on the situation that you guys are not regulated at all, and should be.”

Helpful Report

Posted 8 months ago

“Thank you!”

Helpful Report

Posted 8 months ago

“I have generally been happy with reimbursements, but the length of time between submitting and being paid is very long sometimes. Also, I'm often told that I have hit my limit for reimbursement right at the beginning of the year. How can I hit my limit when my plan year has just started?”

Helpful Report

Posted 8 months ago

“Found contradictory info on web site.For example in one place it was stated that a vet prescribed food would be covered by the plan but I was told by a representative that this wasn't so. I have submitted hundreds of dollars of vet charges but have only recieved 20 dollars in reimbursement. Will probably change to another company.”

Helpful Report

Posted 8 months ago

“They don’t cover anything. What’s the point of paying insurance each month?”

Helpful Report

Posted 8 months ago

“It’s taking over a month and I still have not received my reimbursement. That is way to long keeping my money tied up.”

Helpful Report

Posted 8 months ago

“Pets Best is there when you need them, in those tough moments any pet owner goes through. It's reassuring to know you can care for your pet without jeopardizing their health and your resources. Thank you for taking care of my pup, Pets Best!”

Helpful Report

Posted 8 months ago

“Honestly, not sure if I would do this again. We have the wellness plan and the injury/illness plan. And I definitely don’t feel like the wellness plan was worth the money. Only covers a certain amount for vaccines, etc. and I don’t feel like I’ve even came close to covering even half of what we had to do with our dog. I’m interested to see how much it will cover up the spay. I will say it’s easy to submit on the app so that is nice and haven’t had to use it for the illness/accident yet so I can’t comment on that.”

Helpful Report

Posted 8 months ago

“Sometimes I have to supply so much paperwork from the vet for you to determine coverage. You did not cover periodontal disease that my young dog started even though she had super teeth according to all vet check ups and I did the cleaning as precautionary because the last vet said she could have it on the insides of her teeth where I can’t reach with a toothbrush so I had them clean her teeth and they found some minor periodontal disease. It should have been covered because she was going under anesthesia for limping to check her hips and knees. All was due to injury. So sometimes I get frustrated and ask what am I paying for then! Sometimes you do a good job and pay rather quickly but lately it takes much longer to process claims and the app never works so I have to uninstall and reinstall it every time. Needs improvement.”

Helpful Report

Posted 8 months ago

“I’m happy with the service and the coverage! the only thing I’d critique is the timeliness of processing the claims.”

Helpful Report

Posted 8 months ago

“Very nice to have when something happens. My only problem is one dog is $230 at six years old and the other one is 92 then 50s apiece for my cats don’t understand why the one is $230 other than that, I’m happy with the service.”

Helpful Report

Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 31,351 reviews