Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,483 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,483 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great benefits and customer service!!!”

Helpful Report

Posted 7 months ago

“I have had Pets Best Pet Health Insurance for about a year and a half. They have been amazing. They process claims and pay benefits very quickly.”

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Posted 7 months ago

“I've been a loyal Pets Best customer for years and am very disappointed with the poor handling of your technical issues over the last month. I wasted time attempting to submit a claim with your technical issues. At your advice, I emailed the claim TWICE and NEVER received a response. You completely ignored your customers and didn't proactively inform your customers about the outtage nor the resolution of your tech issues. I happened to just try again and my claim successfully went through. Tech issues happen, but the way a company handles it - focusing on being proactive, transparent, and respectful to customers - is what makes the difference. Pets Best failed miserably.”

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Posted 7 months ago

“Generally, I'm very happy with my experience when submitting a claim; however, recently, the app and website was having issues which made submitting my most recent claim a very frustrating experience.”

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Posted 7 months ago

“Signed up a couple of weeks ago. The site has been down ever since. Should not take so long to do system updates etc. Took over 3 weeks for a claim to be processed, something else that shouldn’t have that long of a turn around time. Hopefully things getter better. So far, have not been impressed.”

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Posted 7 months ago

“Pets Best has always supported the health of my pet with fast and efficient service, payment and insurance coverage.”

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Posted 7 months ago

“You have always done an excellent job in support of our puppy. It is so good, I talk about you all the time.”

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Posted 7 months ago

“Efficient service. Good communication on process of claim.”

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Posted 7 months ago

“Submitting claims is easy and processing is efficient. I also appreciate being able to submit claims that I forgot about without issue.”

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Posted 7 months ago

“Always the best to do business with. Reimbursements are very prompt”

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Posted 7 months ago

“A Lifeline for Senior Pet Owners: Why I Highly Recommend Pet’s Best Insurance I cannot recommend Pet’s Best Insurance highly enough, especially for anyone with a senior pet. My experience with them provided an immense amount of comfort and financial relief during the final years of my two beloved dogs, both of whom were seniors. I was able to secure comprehensive coverage for both pets, including one who was 16 years old. Knowing that they were covered for both sudden accidents and ongoing illnesses offered incredible peace of mind. As any pet owner knows, vet bills can quickly become overwhelming, and when your fur baby is sick, the last thing you want to worry about is whether you can afford the best care available. Pet's Best allowed me to focus entirely on my dogs' well-being, providing them with top-tier medical attention without hesitation. Even when it came time to make the heartbreaking and difficult decision to help them transition, the associated expenses were covered. That financial security meant the world during a period of profound grief. While both of my sweet companions have now passed, I am forever grateful for the support Pet's Best provided. It truly is a service that allows you to give your senior pets the dignity and quality of life they deserve until the very end. If you have a senior animal, don't wait—Pet’s Best is an absolute must-have.”

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Posted 7 months ago

“I have never had pet insurance, but decided to get it along with a new puppy. It was a good decision. My new puppy seems to have a talent for catching things, eating things, and needing things that Pets Best has covered. Thank you. I think that they had paid me more than I had paid in at one point. The puppy is finally coming around, and Pets Best is here to stay.”

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Posted 7 months ago

“The website is not as user friendly as I’d like, and the sheer amount of emails I get about 1 claim I submitted is insane. I think I received about 20 emails, telling me the same exact thing, meaning there was a glitch in the system. A few weeks ago I was trying to log in and there was nothing on the website indicating it was going through an update until I had to actually call a human and ask why it wasn’t working, just to be met with “oh the system is being updated, try again in a few days”. The communication aspect of this company is not up to par.”

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Posted 7 months ago

“Excellent service and very professional”

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Posted 7 months ago

“Pet's Best does insurance well. I wish they were my health insurance company.”

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Posted 7 months ago

“Took a little time to get all the information needed for the claim form. Used the on line form. Once I had what I needed everything went great. I had a couple questions whicb were answered in short phone call. Over all I am very satisfied with the service I received.”

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Posted 7 months ago

“I actually like PetsBest Health Insurance, but their website truly is the most annoying thing I've ever had to deal with. They "updated" it a couple of weeks ago, and I waited. And I waited. Still couldn't access it. Now, they are telling me I'm logging in with a different computer and to click on the authorization email. I do that, and it says the link has expired, even though it wasn't even 10 seconds from one task to the next. Calling them is a joke - you have to wait on line for at least 15 minutes every single time. I've emailed and gotten no response. All I want to do is access my account!”

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Posted 7 months ago

“I’ve had both my cats insured by PetsBest since shortly after adopting each one and have been overall happy their service. After moving early this year one of my cats was having a weird reaction to some drywall dust that was left behind, and in my panic found out that my policy includes a no charge emergency help line. That call went very well and we determined he don’t need to go to an emergency vet, but I made an appointment with the vet a day or two later as she suggested just to be safe. That being said my most recent claim experience was less than ideal. I called almost two months prior to his procedure and the woman from PetsBest explained that while she couldn’t guarantee approval of the claim, she assured me that I would be responsible for ONLY the deductible. She specifically said there wouldn’t be any other cost such as a co pay or co insurance. It took almost a month for the claim to be processed with no communication other than four “sorry we’re taking so long” emails. Once I got the EOB I saw that I was still responsible for nearly $800 of the claim, but my deductible is only $250. When I called yesterday to get clarification the representative basically told me that the earlier rep gave me inaccurate information, and I don’t believe he even apologized for the inaccuracy on THEIR end. Although I’m frustrated with their miscommunication, I’ll still keep using PetsBest as it feels like the safest option to protect my pets’ health.”

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Posted 7 months ago

“Excellent insurance for my dog. They are prompt and thorough, what more could you need? They deliver as promised, no surprises.”

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Posted 7 months ago

“One star review”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 32,483 reviews