Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,800 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,800 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had pets best for 2 years now,they are great! They do exactly what is agreed to! I also get my response very quickly! They are quick to pay out there part! Highly recommend!”

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Posted 7 months ago

“Pets best is always very fair and quick with claims. Had them for years now and they dont disappoint! My sister, mom and sister and law all switched over to them.”

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Posted 7 months ago

“Submitted my claim and was accepted within 4 days. Submitted all the doctors notes and invoice.”

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Posted 7 months ago

“There's always a choice of insurance companies available for our pets. We've used Pets Best and have been very happy with their service. Most of the time people's dissatisfaction with a company such as this is that they underinsure their pet. That's a mistake. It may cost a little more for complete covedrage, but it's worth it and so is your pet. We've always been pleased with Pets best.”

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Posted 7 months ago

“The app seems to have glitches from time to time. When it does work, claims are easy to file, however, for healthy younger dogs I'm paying a lot for not much coverage. Probably won't continue much longer- I need to review the last year to decide how much it cost me.”

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Posted 7 months ago

“I have found Pets Best Health Insurance to be the best Pet insurance around! They are extremely timely covering claims, the claims are easy to submit and if you have a question, it's very easy to get a "live" person on line to discuss. Highly Recommend!!”

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Posted 7 months ago

“Glad to have this coverage, but it takes a little while to be reimbursed.”

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Posted 7 months ago

“Pets Best is the first insurance I have had in 35 years of having dogs. The ease of using their app to submit a claim just makes life easier!”

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Posted 7 months ago

“Good organization. my claim processed in a timely manner”

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Posted 7 months ago

“The app was easy to use and answered all questions as needed. I appreciated the email stating my claim was accepted and then explanation of each claim.......total communication was well done. Your sympathy for the loss of murohy was well received. I would recommend your insurance to others.”

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Posted 7 months ago

“We are so happy with Pets Best! The last few months Sammy has had quite a few vet visits with several tests to finally get a diagnosis. If it wasn't for Pets Best we would of had thousands of dollars in vet bills. The payouts have been quick! Great customer service also! If you don't have Care Credit you can get it through them and they will pay claims directly to the card. We are 💯 happy!”

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Posted 7 months ago

“When you need them to pay, they do not pay. You are better off with another pet insurance company. We sent a $700 bill. They covered nothing of it. Their reason? They preferred not to. They are the Barteleby of pet insurers.”

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Posted 7 months ago

“Love Pets Best. Never have an issue with claim payments.”

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Posted 7 months ago

“I was just informed I wasn’t entitled to any reimbursement from a vet bill. So why have any insurance, I could have saved 3 months of payments to paid this bill. It’s time to find a different pet insurance.”

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Posted 7 months ago

“Great service as always!!”

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Posted 7 months ago

“Very easy-to-use app; Very competent staff on the phone”

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Posted 7 months ago

“It was very fast and easy to submit a claim.”

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Posted 7 months ago

“I have had insurance with pets best for my last 3 dogs. My first baby had diabetes and was blind, my 3nd had diabetes was blind and got cancer. Pets best helped us all the way to the final days. And now my 3rd , I seem to find the ones who really need medical care, but pets best stepped up to the plate this time too. He is a deaf dogo argentino and had to have cancer surgery. Thank goodness I insured all of them! Thank you Pets Best!”

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Posted 7 months ago

Hi Jenitia, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! - KC

Posted 7 months ago

“Simply the best! Pets Best is prompt at reviewing claims, paying claims, and the premium is very competitive! I'll be a Pets Best customer for life! Truly! When you consider the costs of emergency room visits, cronic illnesses, including the medication, you must get pet insurance - Pets Best Pet Health Insurance to be exact! Thank you, Pets Best!”

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Posted 7 months ago

Hi Robert, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 7 months ago

“Unfortunately our dog has required two procedures that were costly. But Pets Best saved us at least $4,000.”

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Posted 7 months ago

Hi Bryant, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 29,800 reviews