Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,800 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,800 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Very satisfied with Pets Best! They really helped when our dog needed emergency surgery. I love being able to give our dogs the care they need without putting us in financial stress!”

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Posted 7 months ago

“Easy claim process with great customer service!”

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Posted 7 months ago

“So far, I'm not happy with my experience as they will not reimburse for the wellness visits since I am part of the VCA Care Club memebership. They don't show they won't reimburse for the costs until you have signed up for the higher plan.”

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Posted 7 months ago

“A good insurance for pets.”

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Posted 7 months ago

“I submitted my first claim and was satisfied with the quick turn around and with the entire process. I now feel confident in recommending Pets Best to family and friends.”

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Posted 7 months ago

“Hands down the best! They cover everything they say they will cover and the claims process is super simple and easy to understand.”

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Posted 7 months ago

“Have had a policy for three months and submitted my first claim for reimbursement for an annual wellness visit. I had to call Pets Best to get the claim processed because it sat in “review” status for 2 weeks. When they finally processed the claim, they decided that the claim was actually for injury or illness, not an annual wellness visit, despite the fact that even the vet identified the visit as an annual wellness visit, and our cat was not diagnosed with or treated for any illness or injury during the visit. It took 4 additional calls to Pets Best to get them to correct the error.”

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Posted 7 months ago

“Easy and quick. Thank you !!!”

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Posted 7 months ago

“I love pets best insurance. The app is easy to use to place and monitor a claim. The direct deposit option makes it easy for payment. The customer service has been kind and helpful when needed”

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Posted 7 months ago

“Excellent service and very professional staff. Promises delivered.”

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Posted 7 months ago

“Very quick turn around. Submitting claims is very east and straightforward.”

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Posted 7 months ago

“Alowish to pay but excellent value”

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Posted 7 months ago

“This place is amazing!!! They have been a pleasure to deal with especially since my kitchen broke his leg.. we have spent a number of visits there due to the kitten not keeping a cast on and they treat us so well and are not pushy with things. They always smile and make these stressful situations a little easier on the pet parents”

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Posted 7 months ago

“My experience has been great. It did not take long before I got my reimbursement from Pets Best.”

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Posted 7 months ago

“For some reason it took a very long time for my claim to be processed. I still haven’t received my reimbursement for my pet’s visit. Fortunately I had just enough money in my checking account to pay my rent. So now I only have $1.02 left to pay the rest of my bills.”

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Posted 7 months ago

“I have talked to a lot of people with pet insurance and their biggest complaint is that the insurance companies don’t pay or pay very little on our very first doctors visit. The bill came out to be $186 and Pets Best paid $182.of it. I had a question about coverage and I called and actually talked to a human and got an answer right away very pleased with their customer service so far.”

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Posted 7 months ago

“Service is pretty good for what you pay, In the last year some claims took way too long to receive reimbursement. But they did send payments with minimal issues. I would consider insuring for my pet's care with them again.”

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Posted 7 months ago

“It’s very difficult to find details about my pets policy. The website has gives a very general outline of coverage, but knowing my dog needed a dental under anesthesia before 3 years old even though it wasn’t recommended by the vet would’ve been nice to know ahead of time. Typical lack of transparency.”

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Posted 7 months ago

“I am happy with Pets Best so far but the only thing I'm not happy with is the fact that you're $500 deductible is really a $625 deductible because they only count 80% of what you paid out towards your deductible. (That's if you have opted for 80/20 coverage).”

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Posted 7 months ago

“Pets Best has been there for me, so that I can be there for my furbaby! My claim was processed quickly.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 29,800 reviews