Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,800 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,800 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing and so happy I went with your company”

Helpful Report

Posted 7 months ago

Hi Christina, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! TH

Posted 7 months ago

“Waste of money”

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Posted 7 months ago

“Would prefer representatives to have better English speaking skills.”

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Posted 7 months ago

“I bought insurance hoping not to use it. 6 years into my policy our Berner, Murphy, required TPLO surgery for chronic MCL tearing. Pets Best has been asbsolutely easy to file claims with and very consistent in making payout within 10-14 days of submission. I am very happy I made the decision to count on Pets Best.”

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Posted 7 months ago

Hi Hugh, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for Murphy! Thanks for being part of the Pets Best family. - KC

Posted 7 months ago

“All good, until you submit an incident report. It takes 3 weeks to get reimbursed. You could do it better? There are companies that reimburse you in 2 days.”

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Posted 7 months ago

“Very satisfied with my experience, but not satisfied with the yearly increases.”

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Posted 7 months ago

“I love Pets Best and I am grateful for them and their support. I only wish the Pets Best was quicker on the reimbursements. I pay every month on time and the delay in reimbursement is unlike any other company. Otherwise, you guys are worth every penny!”

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Posted 7 months ago

HiJaclyn, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 7 months ago

“I keep receiving emails for records and my vets have emailed all records, lots of delay emails.”

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Posted 7 months ago

“Very thankful to have this insurance when unexpected illness occurs! Very quick processing as well.”

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Posted 7 months ago

“I have nothing but absolute positive things to say about Pet's Best. Our cat had UTI recently and had to take her to two vets (emergency and our regular primary care.) Pet's Best took care of the expenses according to the policy to the letter. Our previous cat died from a sudden onset of lymphoma, and at that time, too, Pet's Best allowed us to consider several options. Without it, our options could have been very limited. Its claims process is very easy. I wholeheartedly recommend Pet's Best to anybody, and in fact we have done so for a couple of people who were thinking about pet insurance.”

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Posted 7 months ago

“After adopting a dog with a history of heartworms, it made sense to look into pet insurance to help pay for his health care. After comparing a few options, Pets Best was a solid choice. Premiums are competitive, and various coverage options let me choose appropriate coverage I could afford. The app is really easy to use. I submitted my claim and was notified of reimbursement within a few days. (I chose the direct deposit option to go directly to my Care Credit account, very helpful.) Pets Best will help me give my dog the best life he deserves.”

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Posted 7 months ago

HiGerianne, thank you for sharing your positive experience. Getting a policy immediately after adoption is the way to go! Thanks for being part of the Pets Best family. - KC

Posted 7 months ago

“I signed up last year and Pets Best has absolutely been the best! Documents are submitted online in pdf format or via photos which make the process so simple and quick. Hats off to Pets Best!”

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Posted 7 months ago

Hi Dennis, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 7 months ago

“Very easy to submit a claim and extremely fast processing! This is my first insurance for a pet and I have already recommended it to two of my friends! Truly amazing service, and very clear EOB”

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Posted 7 months ago

Hi Suzy, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! And thanks for the referrals, word of mouth is the BEST! -TH

Posted 7 months ago

“Pets Best has always been great for our 2 pups!! Always a quick, hassle free process and quick reimbursement for vet cost we have!!”

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Posted 7 months ago

“doesnt cover as much as i thought it would for the price.”

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Posted 7 months ago

“I have had other pet insurance. Pets Best is hands down the easiest to place a claim with”

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Posted 7 months ago

“Covered less than $300 on $1,600 surgery (with $1,000) deductible. Not worth the premium expense for this little coverage. Have policies on other dogs as well which we will likely cancel. Claim process is very slow too.”

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Posted 7 months ago

“While I’m glad I have pet insurance… Claims take incredibly long to process compared to other competitors, such as embrace. Not to mention the astronomical price increases yearly. Started out paying $56 4 years ago and am now paying $120. I pay more in pet insurance for one dog than my own PPO health insurance.”

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Posted 7 months ago

“I’ve loved having my Lab covered by Pets Best insurance for several years. Unfortunately, I’m going to have to cancel in May, as the premium increase of close to $100 has priced me out of keeping her covered. I’ve decided to start a “Pearl Fund” of $200 monthly, to cover any major medical for her.”

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Posted 7 months ago

“Very quick claim response time. Everything reimbursed according to expectations.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 29,800 reviews