Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,800 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,800 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“For health insurance for a pet Pets Best is not bad. You submit your claim and within a week you usually have a result in it and a coverage payment.”

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Posted 7 months ago

“i have had pets best for three of my dogs maybe one glitch that was corrected very happy with co professioal respectful i give them a five”

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Posted 7 months ago

“Pets Best Health Insurance is easy to use. I have also called with general questions and the representatives have been very helpful.”

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Posted 7 months ago

“Delayed payments and denied care for covered services”

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Posted 7 months ago

“Timely payment per policy.”

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Posted 7 months ago

“They make it hard to get reimbursement. A routine wellness check invoice was submitted 3/14/25 and STILL want additional information? The vet has line items of all charges, routine shots, etc. This should be a simple process. I should have stayed with Nationwide after my employer dropped the plan and employees weren't receiving a discount any longer, i thought petsbest being about the same cost of discounted nationwide would be ok. Petsbest DID finally reimburse the heartworm meds that was invoiced separately.”

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Posted 7 months ago

“Poor claims procedures”

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Posted 7 months ago

“Prompt in letting me know about my claims.”

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Posted 7 months ago

“I pay for wellness benefits and after going for my dogs annual physical, I only got reimbursed 1/4 of what I spent! $10-15 reimbursement for $50-$65 vaccines. Disappointed”

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Posted 7 months ago

“Pets Best has worked well for us in the past. It has covered our pets with a reasonable priced premium. Unfortunately my new notice may end up being cost prohibitive.”

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Posted 7 months ago

“I love PetsBest Insurance, I've been with them about 4 years, and have no complaints. Claims are easy to submit on your computer, only takes a few minutes. Once my claim is complete funds go right into my bank acct. by direct deosit. You do have the option to have a check sent, but direct deposit is so easy, and faster. Although premiums go up each year, I think that is the same with all pet insurance.”

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Posted 7 months ago

“Having carried this insurance for several years on my dachshund, this is the first year I’ve really had to make use of it, and it’s been a huge help! Claims are easy to file, responses are quickly sent back, and claims are handled in a timely manner. It’s been well worth it!”

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Posted 7 months ago

“We purchased our pet insurance when Harper was about 8 months old. My main concern was having coverage in the event of a major event. I have submitted claims for some allergy treatments and the claims have always been processed quickly with good explanations. I hope that we never need it for a major event, but am happy that we have it just in case.”

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Posted 7 months ago

“I haven't had no issues with them since obtaining insurance with my boy Bruno. Luckily I purchased cuz he's been I'll and also has allergies. Thanks to pets best I could be less stressful when my boy is sick.”

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Posted 7 months ago

“We chose PetsBest several years ago when we got our Goldendoodle when we realized how comprehensive the coverage is and how affordable in comparison with other companies we looked into. We purchased a policy for our Great Dane as soon as we brought him home a year later. I am so pleased with how easy the claims process is and how quickly we receive reimbursement, even for our recent complex hospitalization for our Dane. I have gotten my parents as well as a coworker to purchase these amazing policies for their fur-babies as well. I don’t know what we would have done had we not had the peace of mind of Pets Best for our babies. Thank you for being what you say you are as a company and for doing what you say you will do!”

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Posted 7 months ago

“My puppy is a bit clumsy, and he had a scratched eye and then later on he got an ear infection and the insurance paid right away. It was very easy to put a claim in which I’ve never experienced with previous insurance that I’ve had for previous pets.”

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Posted 7 months ago

“Pets Best provides an easy way to submit claims online and their response time is excellent. Their customer service is quick to ask for additional info if needed to consider a claim. They keep you posted on the timeline for a response or a claim payment and easy to understand exceptions to reimbursements. I'm very pleased with the company responsiveness and the peace of mind this pet insurance gives me for the well-being of my therapy dog, Max.”

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Posted 7 months ago

“Pets Best is wonderful and gives me peace of mind for my dogs. It’s very easy to submit claims and they’re usually reimbursed within 2 weeks. I find that their coverage is great and their representatives are wonderful to deal with. I highly recommend Pets Best insurance!”

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Posted 7 months ago

“Could speed up the check reimbursement process”

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Posted 7 months ago

“I have had good experience with Pets Best insurance over the years. I do wish they would expand on what they allow as alternative treatments like shock wave therapy and platelet rich plasma injections. Those treatments have huge benefits.”

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Posted 7 months ago

Hi Caroline, thank you so much for the positive feedback. That is a great suggestion, hopefully one day we can expand the alternative type treatments. So glad you had a great experience the the alternative medicines. -TH

Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 29,800 reviews