Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,658 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,658 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“We've been a Pets Best customer for over 8 years and have experienced a sharp decline in satisfaction and customer service within the last few months. They're website and mobile app has always been poor and glitchy, but a few months ago we were unable to log into the mobile app. I could log into the website, but never recognizes my device (even though I use the same one each time). It prompts an email to verify. Once verified, occasionally I can log in, but sometimes it says it's not a recognized device and sends me in a cycle of frustrating verifications. For several months, I was unable to file claims. The website would let me go through the process but when I submitted, I received an error. I learned from Reddit that it was due to a technical issue at Pets Best. There was no proactive communication to customers, which is a remarkable missed opportunity from Pets Best. I emailed a claim and followed up a week later. I NEVER received a response and had to wait for the website to allow me to file claims again. They've always been inconsistent with claim processing times, but lately it's taking 3-4 weeks. That is way too long considering customers often need to the reimbursement to pay a credit card. Until Pets Best starts caring about their customers and proactively communicating, I DO NOT recommend them.”

Helpful Report

Posted 7 months ago

“I like the ease of submitting claims, and the fact that once they review and return to you the EOB, it’s easy to understand. I like that I feel like I’m not being price gouged and I feel like the things I need covered, are indeed covered as expected. Turn around time just needs to be improved. I have had no claims where I haven’t received the message “sorry for the delay” etc etc. Once the turn around time is improved, I can better recommend it to friends and family. Right now, it’s a bit nerve wracking to depend on especially for big emergencies. But I do think the customer service is good, maybe just need more people. Current turn around time for me on average was 3 weeks from claim submission to reimbursement. Because of the ease of their process, and the straightforwardness of their policies, I still remain with Pets Best and hope they continue to improve in the future.”

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Posted 7 months ago

“The response to my claim is taking a very long time, and the money has still not been deposited.”

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Posted 7 months ago

“Always felt taken care of a never just a case or a number. Grateful for this insurance for my two French Bulldogs.”

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Posted 7 months ago

“Pets Best is very prompt and friendly in reviewing and settling claims, as well as in addressing any problems that arise.”

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Posted 7 months ago

“Pets Best gives me peace of mind knowing that my dog is covered when he is ill.”

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Posted 7 months ago

“I highly recommend Pets Best. Submitting claims is so easy and the coverage they offer is perfect for our three dogs!”

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Posted 7 months ago

“Pets Best is very prompt in adjudicating and paying claims.”

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Posted 7 months ago

“Super simple process for filing claims and very helpful customer service agents. I volunteer with a rescue and am a huge advocate for pet insurance...I always recommend Pets Best to our adopters.”

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Posted 7 months ago

“Despite several recent issues with their mobile app and at times even the website, I do like PetsBest. The Customer Care team is top-notch: always willing to spend as much time and effort as necessary to be certain my concerns and questions are answered and/or resolved to my satisfaction. Can’t ask for anything better than that! I do not agree with the company’s policy re nutraceuticals and other non-pharmaceutical medications; but that’s not the fault of the Claims Department employees…they do their jobs within the terms of the policies.”

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Posted 7 months ago

“As a new client, I am pleased with the communication and follow up. I am a bit disappointed in the denial of my claim indicating it was present in the waiting period. My coverage started on 12/1/2025. The corner eye growth did not appear or start to grow until January 2026. Although her vet did remove a hair follicle skin tag on her upper eyelid on 12/16/2025, during her dental cleaning procedure, that skin tag is not at all associated with or the same kind of growth as the corner one. The pathology report that I just received supports that.”

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Posted 7 months ago

“Very good customer service”

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Posted 7 months ago

“My cat had an unexpected series of visits to both the regular vet and the emergency room. Pets Best reimbursed me quickly, and I felt their coverage was quite fair. I feel confident recommending them to friends!”

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Posted 7 months ago

“When we had our first claim, I didn’t understand the reimbursement. I called and explained. I had a 1k deductible and 90% reimbursement. Why was I only paid $13 on a $1126 bill? I was told that $13 was 90%, told that they’re not paying me 100%, and was told”I’ll repeated myself to see if you can understand” after I was told the 90% was also taken for the deductible, I maintained that this made the deductible more then 1000 and their initual disclosure was deceitful and their policy explanation was confusing. I was talked down to, treated rudely and ultimately sent back to the loop. To further annoy customers, when I called I was given an automated message “….estimated wait time is 5 minutes”. Then held for 25 minutes listen to the most annoying repetitive music played in 30 second loops. I’m keeping it until the end of my deductible year. Regardless of how the reimbursement is calculated, I refuse to pay any vendor money to be rude to me.”

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Posted 7 months ago

“My Dakota had surgery last week and I had Pets Best insurance and they came through for me and paid 90% of the bill within a week’s time I would recommend this insurance company to anybody who owns a pet.”

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Posted 7 months ago

“I'm very disappointed. In 2022 my premium started at $50.93/month. By 2025 it had skyrocketed to $160.00/month! I filed my first claim and was only reimbursed $191.00. I suppose I could pay a higher premium and get reimbursed more, but that makes zero sense to me. I am canceling and will shop around.”

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Posted 7 months ago

“awesome support”

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Posted 7 months ago

“I pay more in premiums than it covers. It would be cheaper to pay out of pocket.”

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Posted 7 months ago

“Can’t say enough good things about pets best. They offered the most coverage at the cheapest price. Reimbursements are fast and easy. And I really appreciated that they proactively cancelled coverage and refunded my premium when one of my kitties passed on. It really meant a lot”

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Posted 7 months ago

“I have paid for this insurance for 6 years and when I needed to use it, it took 5 weeks for them to process and approve the payment. My dog had 2 fractured teeth and I considered root canal instead of extraction. The company could not tell me the root canal treatment would be covered until I submitted a claim. So, I went with extraction which was only $600 for the two premolars. Disappointed I had to make that choice.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 33,658 reviews