Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,800 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,800 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fairy priced premiums for the industry. Transparent policies. Easy claim processing. Customer service with real people who work to truly solve your concerns.”

Helpful Report

Posted 7 months ago

“Not at all as marketed. I had an illness and injury policy for my dog. He suddenly developed hemorrhagic gastroenteritis and diarrhea, requiring emergency veterinary intervention. It turned out to be salmonella contamination. I incurred $1181 in vet bills due to this, and Pets Best covered $34. Yep, $34. Over two years, I had paid about $900 in premiums, a total waste of money. I will set up my own fund to cover emergency expenses in the future. I'm so disappointed I was suckered in by this.”

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Posted 7 months ago

“Usually the claims are promptly and accurately reviewed for payment, but I am finding more often I need to research claims that are either denied or put in the wrong category.”

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Posted 7 months ago

“I'm a digital health executive with vast knowledge relating to human health, payers, providers, etc, the point being that I have more germane knowledge than most and am more critical because of that knoweledge. Given that context, I believe PetsBest is doing a great job. Claims processing tends to be around 10 days, so they are under promissing and over delivering on thier 30 day promise. Their telehealth service was very useful and the economics of the insurance makes a lot of sense.”

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Posted 7 months ago

“I could not be happier. Their customer service is fantastic”

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Posted 7 months ago

“The more you use it the higher the monthly payments are...shop around”

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Posted 7 months ago

“I like this insurance”

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Posted 7 months ago

“The lady was super helpful and explained everything to me so I could understand it! Also, she was super nice! It’s great to have people who explain things and not make you feel stupid or afraid to ask questions! I couldn’t have had a better conversation!”

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Posted 7 months ago

“Awesome coverage. Fast & efficient service.”

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Posted 7 months ago

“It took forever for Pets Best to review a spay/neuter claim. And even then, not everything was approved. What is even this insurance???”

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Posted 7 months ago

“I’ve had Pets Best Pet Insurance for about three years now. If you understand how insurance works and take the time to read your policy, it works as expected. I haven't had an instance where I questioned the Explanation of Benefits. I love that I can customize plans for each of my four dogs, allowing me to build the right coverage based on their individual needs. I’ve never been more grateful for pet insurance, as I’ve had to use it multiple times for large, unexpected bills. However, I’m giving it 3 stars for two reasons. First, I find that it takes a couple of weeks for claims to be processed, which can be difficult if you’re facing a procedure that requires a significant upfront payment. Second, my reimbursement method wasn’t working correctly. I had CareCredit set as the default method and my bank account as the secondary option. A representative essentially gaslit me, insisting I was doing something wrong. I’ve worked in software technology for 30 years, and I can assure you the issue was on their website. I let it go during that call, but for the next claim I submitted, I took screenshots of every step. The initial Explanation of Benefits (EOB) showed CareCredit as the reimbursement method. However, when I went back to double-check, it had switched to my bank account. I later discovered that both of my reimbursement methods had somehow been marked as primary. I’m not sure how that scenario passed testing—one would assume the system should prevent more than one method from being set as primary. To resolve the issue, the next rep had to remove my bank account entirely. I was also told over the phone that they have no way of reporting website issues to the IT department, which is frustrating and concerning.”

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Posted 7 months ago

“Claim payed in two weeks, easy to submit, no hassle. Very happy.”

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Posted 7 months ago

“I am so glad I got a Pets Best insurance plan for my puppy. Pets Best has always been there for us and they work on our claims as fast as they can. What they promised is what they do.”

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Posted 7 months ago

“PB has been fair and professional in dealing with me and my dog, Charlie. I like them because they do exactly what they promised when I enrolled, no more and no less. Their website is concise and easy to used. Can't think of anything negative about this comapny.”

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Posted 7 months ago

“Not what I though it would be for wellness didn’t get much of a reimbursement”

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Posted 7 months ago

“Decent just in case insurance to have. Wish they covered more for the yearly vet check ups though. The claims process can also be a pain occasionally.”

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Posted 7 months ago

“Pets Best health insurance is great. I'm not sure what I would do without it!”

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Posted 7 months ago

“Very easy to navigate through the system; submitting a claim, acknowledgment of their receipt of the claim and then the processing of the claim. Very timely process with full disclosure of guidelines”

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Posted 7 months ago

“Easy to file claims, quick turnaround.”

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Posted 7 months ago

“I am so pleased with Pets Best . I am so very happy with my policy and the quick responses on any answers that I needed for questions that I have asked. I am very pleased with how quick once my clean was submitted reimbursement was set up to be sent back to me.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 29,800 reviews