Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,661 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Every claim that I have submitted in the last 5 years has been delayed. Always the same generic message, please be patient more claims than usual have been received. I have had other pet insurance companies in the last 20 years, this is the only one that consistantly delays payments. With the other companies I would use my credit card to pay the vet and have received the reimbursement prior to the bill coming in. Never with Pets Best”

Helpful Report

Posted 7 months ago

“They've had some computer issues recently, but I'm very happy with my coverage.”

Helpful Report

Posted 7 months ago

“I’m very happy with Pets best insurance! The staff are always helpful and friendly. They have been a God send since my dog is currently battling acute glaucoma. Thank you Pets best”

Helpful Report

Posted 7 months ago

“Pets Best is a great price! They handle the claims fast!”

Helpful Report

Posted 7 months ago

“Quick and responsive. Calling them was easy. Overall good insurance for our pets.”

Helpful Report

Posted 7 months ago

“Reimbursement claims take a very long time to process, more than a month. Two claims for more than $2,000 were denied on the grounds that our dog had symptoms of the underlying condition before the policy took effect. This is not true. No veterinarian had ever before diagnosed osteoarthritis or even linked the symptoms to the possibility of this disease. According to the latest statement, $141 was reimbursed from the $712 bill. Although a 90% reimbursement was promised. The company took $500 and credited it to my annual deductible. Although the annual payment was made in October 2025 (it is now March 2026) and the annual payment date has not yet arrived?!! This seems like fraud to me...”

Helpful Report

Posted 7 months ago

“Thank you,”

Helpful Report

Posted 7 months ago

“Satisfied!”

Helpful Report

Posted 7 months ago

“As with the first claim! Your Company processed my Claim no problems. I thank you and will recommend you to anybody that needs Pet Insurance! Thank you”

Helpful Report

Posted 7 months ago

“Everytime we submit a claim, for anythjng, its delayed at least 5 - 7 times & we have you keep resubmitting multiple times. We are seriously considering trying other insurance”

Helpful Report

Posted 7 months ago

“It was a customer since November of 2025 have a male neutered healthy dog paying $133 a month to have your insurance your company pays only $50 annually for office visit and $55 for medication I find it cheaper to keep the $133 a month and a private bank account in case of an emergency your company is just ripping me off”

Helpful Report

Posted 7 months ago

“We unfortunately needed to utilize our pet insurance recently for a chronic illness for our puppy. The process was very easy from filing the claim to claim reimbursement.”

Helpful Report

Posted 7 months ago

“Overall, my claims got processed, but there was a huge headache with the medical records. I loaded them via the portal, but for some reason they weren't accepted so my claims took just about 2 months to process. Even now they aren't fully processed as they closed some claims saying that they could be reopened when the medical records were loaded. Who knows when that'll happen. All I can say is if you use them, make sure your pets medical records are loaded and confirmed before submitting a claim.”

Helpful Report

Posted 7 months ago

“I don’t know what I would do without Pets Best insurance!! They have literally saved my dogs life and my wallet twice in the last 6 months. I have all 3 of my dogs insured with them, and it was the best decision I’ve ever made for them. I have peace of mind knowing that when dogs are dogs and something goes wrong, Pets Best will be there to help us get through it. I can’t thank them enough for their help.”

Helpful Report

Posted 7 months ago

“This was my very first time using Pests Best since starting Kya over one year ago. I felt that the process to submit a claim from the vet was very easy. The reimbursement for her visit was great and I am happy the remaining will go towards her deductible. I would highly recommend PetsBest to anyone seeking pet insurance.”

Helpful Report

Posted 7 months ago

“I appreciate how fairly simple it is to file a claim and how they keep me updated on them.”

Helpful Report

Posted 7 months ago

“I have been with Pets Best since January 2024. I pay $68 a month for my 4 year old cat. While the claim process itself is incredibly easy and the user interface is straightforward, the actual "Explanation of Benefits" was quite anticlimactic. For a recent $315 wellness visit, I was only reimbursed $140. Between the "Wellness caps" on labs and exams and various non-covered administrative fees, the math just does not feel like it is working in my favor. I have paid in nearly $1,800 over the last two years and have seen very little of that returned for routine care. The problem is that because my cat is now 4 years old, I feel stuck. Moving him to another provider would likely result in higher premiums or anything in his current medical records being labeled as a "pre-existing condition." I recognize the insurance is there for the "big hit" emergencies. Thankfully, we have not had to use it for that yet. However, the day to day value for a healthy cat feels very low. If you are looking for a plan that truly offsets the cost of annual care, the Wellness add-on may not be worth the high monthly premium. It provides peace of mind for a catastrophe, but for everything else, it feels like a lot of money for very little return.”

Helpful Report

Posted 7 months ago

“Claims take so long to process!”

Helpful Report

Posted 7 months ago

“Pet's Best has been prompt and efficient with the payment of claims up to this point. I am very please with their service.”

Helpful Report

Posted 7 months ago

“We have had our rescue dog for about a year and a half. She’s approximately 2 1/2 years old at this point. Normally a young dog does not have many health issues, but we have had a couple of things crop up and Pets Best has been wonderful about reimbursing.”

Helpful Report

Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 33,661 reviews