Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,482 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What kind of insurance company website down for many weeks and doesn’t notify pet families. Also insurance claim is becoming more delayed, only medications reimbursed and not workup”

Helpful Report

Posted 7 months ago

“The website is a disaster. I've been trying to log in to my account for weeks with no success. At first the whole site was down, now when I try to log in, it tells me I have to reset my password. I do that, and then it says the link has expired, and it simply keeps me in that nightmare loop. I then have to call customer service agents and they tell me that the company knows about the problem, yet weeks later there are STILL no solutions. Fix the problem so I don't have to wait for 10-20 minutes to talk to a customer service representative just to find out how much I'm going to be reimbursed, or IF I'm going to be reimbursed. In addition to a horrible website experience, I filed claims that took DAYS to be considered. I left Nationwide VPI becuase of its cumbersome awarding process - that all is looking like a dream compared to my time with PetsBest. Get it together and get the website fixed, and then reward the customers who have stuck with you through this debacle.”

Helpful Report

Posted 7 months ago

“Good coverage. Quick claims processing and payment.”

Helpful Report

Posted 7 months ago

“Pets Best has been amazing for my cat, Stinky. Claims are processed quickly, communication is clear, and reimbursements are fast. It’s such a relief knowing Stinky can get the care he needs without the stress of unexpected costs. Highly recommend!”

Helpful Report

Posted 7 months ago

“Horrible customer service, unable to access website or app for several weeks to submit claims. After waiting forever to speak to customer service, I was told they couldn't help me and I had to send info to a specific claims email. Sent three emails with no response, requested confirmation and never heard back. Was never informed when app/website started working again. Would cancel if this wasn't best for my family financially.”

Helpful Report

Posted 7 months ago

“Quick and easy to work with 👍🏼”

Helpful Report

Posted 7 months ago

“I love pets best! I recommend it to everyone. They cover everything they say they will. The only issue I have is that their claims are always delayed and take 2 weeks to 1.5 months to receive a response/reimbursement.”

Helpful Report

Posted 7 months ago

“The insurance was great and allowed me to give the best care to my dog”

Helpful Report

Posted 7 months ago

“I am grateful for them acknowledging my claim for my dog. But I worried they would find an excuse to deny the claim. It’s a difficult process. I sent in all invoices and medical records but they kept asking for the same records. As if they were creating more red tape”

Helpful Report

Posted 7 months ago

“Excellent coverage. Easy claims submission and timely processing. 100% recommend pets best”

Helpful Report

Posted 7 months ago

“Every representative I have ever talked to on the phone has been very knowledgeable, respectful, professional and understanding.”

Helpful Report

Posted 7 months ago

“We are very happy with Pet’s Best! Easy and fast process for claims submission.”

Helpful Report

Posted 7 months ago

“Easy to upload documents, full EOB given, payment made to preferred account”

Helpful Report

Posted 7 months ago

“Pets Best gives us the feeling that our dogs are in good hands healthwise.”

Helpful Report

Posted 7 months ago

“Premium is expensive/ other companies are more affordable”

Helpful Report

Posted 7 months ago

“Claim processing is very quick”

Helpful Report

Posted 7 months ago

“The recent tech upgrade (which I experienced as an outage) was handled poorly. As a customer, I should have received an email telling me about your tech problems, with frequent updates. I received no updates at all, and the information posted on your website was frequently out of date. The length of the outage along with the company's poor communication about it made me consider canceling my account.”

Helpful Report

Posted 7 months ago

“Waited 2 months for resolution on claim”

Helpful Report

Posted 7 months ago

“Pets Best has been on target especially this year with my pet being so ill this year. They have processed each claim quickly and professionally. Thank you.”

Helpful Report

Posted 7 months ago

“Great benefits and customer service!!!”

Helpful Report

Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 32,482 reviews