Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,483 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,483 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claims take a while to process but we have been paid out fairly every time. The process is very straightforward and easy and I can always get someone on the phone when I need to talk to them.”

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Posted 7 months ago

“Long delays in processing claims, always getting delayed notice emails on almost every single claim, horrible & rude staff, very difficult to deal with, multiple employees are known to lie, disrespectful employees, just over all a horrible disgusting company to deal with every single time!! I have seen ZERO improvement over the past 3.5 years of being a customer. Would NEVER recommend such a corrupt company to anyone looking for pet insurace! Disgrace of a company. I'd give them a 0 out of 100 stars if it was an option!”

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Posted 7 months ago

“Getting insurance with Pet’s Best has been the best decision I’ve made as a pet owner. Their customer support is very responsive and helpful. Claims are easy to submit and processing them takes little time. Highly recommend!!”

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Posted 7 months ago

“Pets Best always pay the smaller claims quickly. I had one bigger claim which was covered as I expected. However, the full 3 weeks was taken to get the paid claim. Overall, we are pleased with Pets Best. :)”

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Posted 7 months ago

“Have always had a good experoence. The claim process os easy, payment details are clear and payments made in hey timely matter”

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Posted 7 months ago

“Easy to submit your bills. Great piece of mind.”

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Posted 7 months ago

“Pets Best has allowed us,to give our precious little dog the best care and treatment, as she fights TCC, an an aggressive bladder cancer. Going with Pet's Best was the best decision I've ever made.”

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Posted 7 months ago

“Customer service is horrible to start. If you want to talk with a supervisor, there’s Never one available! Claims are slow. All and all typical insurance company, they want your premium on time, but are slow to pay out!”

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Posted 7 months ago

“I till they repair their computer issues , my review is 2 star, and the cost each year keeps going up tremendously .”

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Posted 7 months ago

“One of the best decisions I've ever made.”

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Posted 7 months ago

“Excellent customer service!! Quick claim reimbursement, easy to reach out by phone- always real person answering and helping!!”

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Posted 7 months ago

“Greta insurance, so glad to have it!”

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Posted 7 months ago

“very easy to submit a claim, although my premiums have consistently gone up as my pets have aged, I still feel that Pets best is the best protection against castatrophic illness”

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Posted 7 months ago

“The customer & claims experience has been disappointing. I'm told a system change has been in place so dramatically complicated the online claims process as well as very lengthy customer service on the phone. We lost a pet and this underwhelming service has not provided much comfort during our loss.”

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Posted 7 months ago

“Great. No hassle claim processing. My pet passed suddenly and PETS BEST handled and processed her claim without any unnecessary stress to myself and my family. The death of a pet is a tragic event for families and PETS BEST was there for us. Thank you PETS BEST.”

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Posted 7 months ago

“Takes way too long for reimbursements. I submit multiple claims the same day and get one approved, takes weeks for the others to be approved. The website down for weeks so I couldn’t submit claims. Unacceptable. Hard to get through by phone. I finally got through to customer service. Let them know my girl passed away, she said she’d send an email to confirm cancellation. 2 weeks later still have not received. Not happy with the current situation concerning claims and reimbursements.”

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Posted 7 months ago

“Quick and easy to submit claims via app. Claim was processed within 1-2 days tops. Had everything directly deposited into account. Glad I got the great coverage!”

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Posted 7 months ago

“Doing fine thus far.”

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Posted 7 months ago

“So easy to submit claims. I was kept informed of details while they process the claim. Payment was made quickly to my personal account.”

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Posted 7 months ago

“Claim was approved. Processing took longer than I expected. Otherwise I’m happy.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 32,483 reviews