Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,800 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,800 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“The answer your claims with a clear explanation and timely manner.”

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Posted 8 months ago

“This insurance is affordable and worth it. When my kitty got sick they reimbursed me immediately. I had no hassle with them and I highly recommend them.”

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Posted 8 months ago

“I have been with other pet insurance companies Kew and it seems that Pets Beat takes longer to process claims. Normally my claim would be processed and claims paid in less than a week. Not the case with Pets Beat. Also, I plan on dropping Wellness Care insurance since the cost of this additional insurance is more than I end up paying out of pocket. Lastly, I can never submit a claim using app on iPhone. App always hangs when attaching a small PDF containing invoice. I have to use a browser instead.”

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Posted 8 months ago

“Have been a pets best member for many years. Pets Best is the best. Never any problems”

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Posted 8 months ago

“I was under the impression that the claims will be processed in a reasonable amount of time. Maybe a business week or two at most. I had to escalate my claims several times and wait more than a month for them to be approved. Fortunately the payment fast followed.”

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Posted 8 months ago

“Pet care can be expensive at times and this really helps”

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Posted 8 months ago

“Takes weeks to respond to a claim only for them to deny something I explicitly asked them about and they said would be covered. Not worth the money.”

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Posted 8 months ago

“Hasta ahora empezó un buen servicio Ojalá sigan así no vayan a cambiar como muchas empresas que empiezan bien y luego cambian”

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Posted 8 months ago

“The claim was handled easily and promptly.”

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Posted 8 months ago

“Very easy and timely process and response when filing a claim.”

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Posted 8 months ago

“I love this insurance I’ve had it for 5 years and added my new baby a year ago. They are quick and easy. I am an insurance Broker and I can attest that the servicing here is top notch.”

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Posted 8 months ago

“I've been with them for approximately 2 years and so far my only complaint is that they have a preexisting clause. I purchased a new puppy and according to my contract with the seller I was required to take her to a vet within 3 days. I didn't have time to research which insurance company I wanted to go with. She was born with a dermoid cyst on her eye which I wasn't aware of. The vet found it on her initial visit. After researching companies I chose Pets Best but didn't know about the preexisting clause until after I took her to an eye specialist the vet recommended. Pets Best won't cover the cyst removal. Extremely aggravating! Stuff like this is why we need insurance to help cover the cost!”

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Posted 8 months ago

“I’ve had nothing but a great experience with this insurance. As a dachshund owner, I love they have the live chat option to add on bc she’s always doing something naughty lol and it’s helped ease my mind a lot. Highly recommend!”

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Posted 8 months ago

“Paid a lot of money for a whole lot of nothing. You’re better off saving your money.”

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Posted 8 months ago

“First Wellness visit using Pets Best. It was easy to submit my claim and they quickly paid directly into my bank account .”

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Posted 8 months ago

“High priced and long turn around. Although, easy to submit a claim”

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Posted 8 months ago

“Pets Best are fast and easy to submit claims and getting feedback”

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Posted 8 months ago

“I’m not really sure what we are paying for. Regarding our most recent claim, we had a $1,000 bill from the vet, and our deductible is $500. We were only reimbursed $215… I’m glad to be reimbursed for anything, but I do not understand why the majority of the vet visit/bills were not covered.”

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Posted 8 months ago

“I am very happy with Pets Best Pet Health Insurance. They have great rates. It was very easy to sign my new puppy up for health insurance. They were the only company that did not have a cap on major accidents. From past experience this was very important to me. When I submit a claim, it is usually processed within 3-5 business days. I highly recommend this company.”

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Posted 8 months ago

“the process to submit was very easy, the time to process the claim seem to take longer then i expected overall it was a easy process.”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 29,800 reviews