Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,800 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,800 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Quick reviewal and responses on claims”

Helpful Report

Posted 8 months ago

“Was hard at first because they didn’t understand there was “not” a stomach issue so they would not pay because they deemed it as a previous illness. Now past the first couple months they have been fantastic and reimburse very quickly. It’s a learning curve to submit, however, it’s actually very simple in the end once you learn what paperwork you need as well as how and where to submit correctly. It’s a breeze now. Takes me about a minute to submit and they email you a response that they have received your claim within 2-3 minutes! I have received prescription reimbursement in as little as two days and just received a vet reimbursement in 3 days! If you have any questions they are a phone call away and they do answer their phones and all have been English speaking. What a pleasure😁”

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Posted 8 months ago

Hi David, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 8 months ago

“Outstanding, very efficient, processed claims incredibly fast,, and customer service on phone was tremendous!!!”

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Posted 8 months ago

Hi John, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 8 months ago

“Most claims are processed quickly and they are easy to work with. I also like that you can choose from a variety of deductibles and copays”

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Posted 8 months ago

“I'm very pleased with the prompt and curteous manor of the help I received when entering a claim. The person who answered the phone (wish I remembered her name), helped me submitt my claim when my first attempt failed! I have now received notice that my claim has been reviewed and my refund will be deposited into my checking account! Great, fast service! Top marks!”

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Posted 8 months ago

Hi Jennifer, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 8 months ago

“Time of claim review has improved”

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Posted 8 months ago

“I was happy my claim was reviewed quickly. I can see my refund is now pending. The only thing I was surprised/confused about is how the deductible is calculated. I thought the deductible would be taken off the total amount and then everything after that would be calculated as a percentage but even the amount leading up to the total deductible amount is calculated as a percentage. The amount I am being refunded is less than I thought I would be receving becuase of the confusion regarding the deductible.”

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Posted 8 months ago

“Fast and easy reimbursement.”

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Posted 8 months ago

“Recently my claims have been processed extremely fast!! It’s been great. When we first began using Pets Best it would take up to 3 months to get an EOB back. Things have definitely improved.”

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Posted 8 months ago

“I switched to Pets Best after having a bad experience with another company (that starts with a T) and realizing I was significantly over paying. I am so grateful for this switch. Submitting a claim is easy! The turn around time isn’t too long (maybe 2 weeks at most). Pets Best is also the reason my dog is still alive! If I didn’t have insurance there would have been no way he would still be alive today after his emergent surgeries.”

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Posted 8 months ago

“Very easy claim process”

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Posted 8 months ago

“great customer service, quick turn around”

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Posted 8 months ago

“I got a wellness program through Pet Smart so he could get neutered and all his puppy shots for the first year . Pets best would not reimburse me for any of the bills . They said they weren’t covered . I just don’t understand why it wouldn’t be .”

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Posted 8 months ago

“Always professional and excellent service They process claims very fast Very happy that I have pet insurance with Pets best The name says it all Thank you”

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Posted 8 months ago

“I’m very happy with the ability to quickly file claims on my phone. The length of time it takes to get a resolution is quite good. The overall experience is excellent.”

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Posted 8 months ago

“While getting the money back was fast and easy, it was a bit sketchy. I paid my 500$ deductible the bill was 800$ I expected to het 90% of the 300$. But they instead took my copay as 10% of the total bill. Even tho I had to pay the 500 out of pocket so insted of the 280something I expected to get back Im only getting back 200. Atleast my deductable is paid for the year tho so Im not obsessing over it. But I did tske 1 star from it due to this. It took less than a week to process my refund and since I dont have my bank account and didnt have my care card attached yet Im recieving a check. Which takes another 7 days thats my fault tho.”

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Posted 8 months ago

“Great company. Good customer service. Payments are sometimes a long time coming when they are busy, but they always pay their claims”

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Posted 8 months ago

“I called and after the usual prompts to go online to solve my problem I was able to talk to Emily. She told me how to go forward with submitting more information to my claim. She was very helpful and courteous.”

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Posted 8 months ago

“Very quick efficient service”

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Posted 8 months ago

“So thankful for this insurance!”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 29,800 reviews