Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,486 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,486 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am grateful for the safety net. However, I had to battle to get coverage for both my pets as they are rescues. Also, my premiums in the second year of coverage, jumped significantlymaking the insurance barely cost-effective. When I did a comparison of what I pay into Pets Best, versus what gets reimbursed, into ChatGPT… The result was I losing money. The only reason I've kept the insurance is because my cat does have an ongoing illness and at any time he could have an emergency. So, having said all of this, if your pet is healthy, I would highly recommend getting a care credit card, which is specifically designed for Pet medical bills, and paying off the credit card. It is way more cost-effective. It's for these reason Pets Best gets median score. Not fantastic, not affordable, not easy to manage, slow return on claims, and frustrating. In today's economy, pet insurance does feel like a luxury item, but sometimes it's necessary. Again, I am grateful for the safety net, as it is necessary for me having a cat with an ongoing illness. I don't know if it's a good fit for everyone.”

Helpful Report

Posted 8 months ago

“I've been with Pets Best for 14 years. When provided with all the correct information, they have always been fair, and paid in a timely manner. The premiums are high, but I consider it a savings account for my dogs”

Helpful Report

Posted 8 months ago

“Pets Best has been great so far.”

Helpful Report

Posted 8 months ago

“Very frustrated that I can't increase my coverage options later after my initial selection. For example, I can't add new coverage(s) for a healthy young cat I have, in case she needs those when she gets older, simply because I didn't choose those coverages years ago. This makes me want to change to a totally different company where I have those options for her.”

Helpful Report

Posted 8 months ago

“Pets Best gives us peace of mind so we can take care of our family puppy in the ways he needs to be cared for.”

Helpful Report

Posted 8 months ago

“So easy to sign up. Very user friendly app. When in doubt, submit your invoice. You will be happily surprised.”

Helpful Report

Posted 8 months ago

“I am happy with the insurance, but I wish the time between inputting a claim and the explantion of benefits was shorter. It is consistently over 3 weeks for me, which is often a long time without money from expensive vet bills.”

Helpful Report

Posted 8 months ago

“Really helped us through some emergency procedures, surgery and a cancer diagnosis.”

Helpful Report

Posted 8 months ago

“Loved how easy it was to submit a claim or claims and the rapid response by Pets Best. They are worth every cent!!”

Helpful Report

Posted 8 months ago

“Very unhappy with the recent "Technology" Updgrade. I can't submit my claims online, I continue to get "blocked" request messages. Please contact me immediately.”

Helpful Report

Posted 8 months ago

“Pets Best is wonderful insurance for pets. My policy covers the majority of my pet's vet bill. My coverage is affordable and Pets Best is amazing!”

Helpful Report

Posted 8 months ago

“Very slow with payments, long wait on the phone and some people are not friendly”

Helpful Report

Posted 8 months ago

“It's a great service. We've been a loyal client for many years, but having our premium rate jump up for one dog that has never had a claim in eight years, by 63%, seems pretty crazy. Makes me reevaluate this business relationship and possibly look for another vendor.”

Helpful Report

Posted 8 months ago

“Very good response”

Helpful Report

Posted 8 months ago

“Thank you for the review of my dog's recent illness.”

Helpful Report

Posted 8 months ago

“Generally very prompt with explanations and payments”

Helpful Report

Posted 8 months ago

“My experience submitting a claim for the first time has gone so-so. I sent the ER vet receipt & the medical records 2 days after the medical emergency. A couple of weeks later I received an email apologizing for a delay in my claim. A couple of weeks after that I received an email stating my claim was completed. I am satisfied with the financial part of the claim, but I’m still waiting for that money to be deposited into my account and the Care Credit (card) I used to pay for it is due in 2 days. Ugh.”

Helpful Report

Posted 8 months ago

“Just wonderful. I am so happy and relieved. Saved my dog’s life!”

Helpful Report

Posted 8 months ago

“Pets Best is amazing! I would love to benchmark their service against other providers, but I'm so satisfied I can't name another pet insurance company. I tell anyone who will listen how great Pets Best is. Our dog had a serious knee procedure and Pets Best paid up per the deal without delay. Claims are always processed quickly and payments are made within a couple days. I'm very satisfied and highly recommend Pets Best.”

Helpful Report

Posted 8 months ago

“I prefer submitting paper copies which are easy to complete. The turn around time has been very short with clear explanations of their guidelines, next steps, what us eeed from you if anything.”

Helpful Report

Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 32,486 reviews