Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,801 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,801 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful with claims.”

Helpful Report

Posted 8 months ago

“Easy claim perocess and qjuick completion. I am disasppointed that the $410 laser packlage treatment is not covered. It is not physcal therapym and/or rehab. I disagree with the reason for not paying this treatment which seems to be helping Maxi walk. I can not find the exclusion in the policy”

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Posted 8 months ago

“i can't understand why it's so difficult to upload documents. I've tried using my computer and also with the App. Both times I got the dreaded red X. Finally worked with email. I do wellness fecal tests and am reimbursed quickly but blood work isn't condsidered wellnes but goes to the yearly deductable. i'm sure there is a reason.”

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Posted 8 months ago

“If I could leave zero stars I would. Paid $70 per month for years to get claim after claim denied because of “pre existing conditions”. My dog had allergies. Stay far away from pets best. They’re a complete scam.”

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Posted 8 months ago

“Pets Best is great!! A must for somebody that has pets.”

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Posted 8 months ago

“I never worry about my beloved fur babies. They get into mischief and need veterinary care and I don’t have to waste precious time wondering if I can afford the fee. If my babies become ill, I don’t wait until it may be too late. I know I have the best insurance at a reasonable price.”

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Posted 8 months ago

“PetsBest online system is easy to submit and review a claim and they offer many options for insurance. Processing a claim is handled quickly. Very pleased with this insurance company.”

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Posted 8 months ago

“Much better turn-around time on claims. However it would be nice to be able to see disbursement record. Like I'm waiting on a disbursement and I have no idea how long until it hits my account.”

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Posted 8 months ago

“I was unsure if pet insurance would be worth it. I only got emergency coverage not routine and it’s turning out to be very worth it. They reimburse quickly and are easy to contact. I would definitely recommend Pets Best.”

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Posted 8 months ago

“They cover almost everything and are fast to sent your check.”

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Posted 8 months ago

“Easy to send in recipets and timely response to the claim”

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Posted 8 months ago

“They are so good ! My partner with my little dog !”

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Posted 8 months ago

“The premium increase is rediculous since I may not hasve any paybacks at all this year. I shouldn't be penalized by grouping me with all the others.”

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Posted 8 months ago

“Paying for a 90% reimbursement. And getting 15 dollars back out of a 200 bill! Wonderful. No excuses 2025 just began and it’s my first time in a vet this year. So doesn’t make sense.”

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Posted 8 months ago

“Always reliable and caring.”

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Posted 8 months ago

Hi Andrew, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -TH

Posted 8 months ago

“We purchased Pets Best Health Insurance the day we brought our pup home and we've been part of the Pets Best family for 5 years now! Recently, my dog was having issues with an undiagnosed urinary condition, after many trips to the vet and several rounds of testing we are narrowing in on a diagnosis for her. Thankful I've been able to focus my energy on getting my dog the care she deserves and not stressing about how I'm going to pay for it.”

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Posted 8 months ago

Hi Taya, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -TH

Posted 8 months ago

“I believe the bill was $700. and I got $77.94 back, don't understand this low amount.”

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Posted 8 months ago

“As a new client, my experience has been smooth so far. From my initial inquiry, the customer service was excellent, and my first claim was handled with ease. I also appreciate the app for its convenient access. However, I will write another review after being with Pets Best for a year.”

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Posted 8 months ago

Hi Genevieve, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -TH

Posted 8 months ago

“This is the best insurance available and they are expedient in processing claims.”

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Posted 8 months ago

“I absolutely love this insurance. They are super easy to work with and for submitting claims. Reimbursement payments are very timely if you use their direct deposit options. EOB's are easily understandable.”

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Posted 8 months ago

Hi Kendra, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your experience with us and for being part of our Pets Best family! -TH

Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 29,801 reviews