Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,490 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,490 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“I have not had a problem with Pets Best until recently. I seemed to had coverage for everything. NOW I do not. Everything is a problem, and NOTHING seems to be covered. I will not be renewing my membership.”

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Posted 8 months ago

“I appreciate the quick turnaround from when I submit my claim. However, I find attaching my invoices to be a little difficult and I spend way too much time trying to figure it out. While I appreciate having pet insurance, I feel the premiums are getting too high.”

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Posted 8 months ago

“The insurance is nice, however I don’t like that it keeps going up by $100 each and every year, and that this rise in cost does not equate to a rise in the amount covered by the insurance. Either stop raising the price of insurance by $100 each year or rise the amount your insurance covers to match the rise in cost.”

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Posted 8 months ago

“Always timely with correspondence and claim processing.”

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Posted 8 months ago

“Efficient process Good reimbursements Online capacity to upload invoices”

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Posted 8 months ago

“I've used other pet insurances and have never experienced the number of delays for claims as I have with Pets Best.”

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Posted 8 months ago

“They increase my monthly premium every year ironically, this started around the time I began submitting more claims, even though they insist that’s not the reason. What’s frustrating is that the hikes aren’t minor, we’re talking about increases of over $25 per month, not just $5 or $10. The funny thing is I initiated a new inquiry with a dog matching all the same criteria as mine, same location, same deductible, same reimbursement percentage. It came back over half of what they’re charging me. The excuse was that “it’s a different company now so they’re probably charging less for new customers”. Make it make sense.”

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Posted 8 months ago

“Very good insurance. App is still undergoing updates so can’t review at this time. Although I was able to get to my account on line and it was very easy.”

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Posted 8 months ago

“Insurance is always a gamble about whether or not you think your pet will ever need it. One of my cats never does, but my other cat recently had an ER visit that PetsBest really helped me with financially. Overall my experience has been very positive with PetsBest. I will say they can be very slow to process, taking almost a month on my recent ER claim. BUT they did reimburse me for just about everything (80%) They have a 250 deductible, but cover 80% of bills for my plan. My total bill was 2993.31 The deductible was 250 Copay was 594.45 Reimbursement is 2127.86 It depends on you pet's needs, but overall i would recommend them.”

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Posted 8 months ago

“Fairly quick processing and easy to understand benefits. Good customer service. Submitting claims for prescription medicine refills needs work, as does the process for submitting receipts that would go towards a deductible but would not be eligible for payout.”

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Posted 8 months ago

“Great company fast turnaround on claims.”

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Posted 8 months ago

“Terrible insurance, long delays, terrible technology. Overly expensive, covers nothing.”

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Posted 8 months ago

“They take a REALLY long time to process the claims. And their app has been down for weeks, if not months, at this point.”

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Posted 8 months ago

“Insurance covers very little with a large deductible for emergency visits”

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Posted 8 months ago

“One the best and easiest pet insurance to work with.”

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Posted 8 months ago

“Have not gotten my refund for my portion of the claim.”

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Posted 8 months ago

“Good price, great service”

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Posted 8 months ago

“Wish that the coverage rate was higher.”

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Posted 8 months ago

“When I first signed up for Pet's Best it was one of the best programs out there but a year ROI was continually reduced, deuctables went up and co-pays were added. I am now stuck with useless insurance because I can't move anywhere else because pet insurance still holds pre-existing conditions against the purchaser. Pet's Best is basically a bait and switch and I'm tired of having to appeal every claim I submit. Right now I have to pay for my pet's care out of pocket and pray Pet's Best might actully pay out something, I'm starting to believe a personal high yield savings account would be a bettter use of my funds and my pets would have much better care.”

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Posted 8 months ago

“First time using the insurance policy after 7 months. I got the plan that said ninety percent return, and not only have I yet to be refunded after one month of waiting, I’m only getting fifty percent or less than the total of the bill. I’m left feeling confused and frustrated that I keep getting emails apologizing for the delay but no actual money.”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 32,490 reviews