Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,661 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Truly have been please with the submitting claim process online. Easy to use along with quick reimbursement. Highly recommend this pet insurance.”

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Posted 8 months ago

“Awesome ! Very quick reimbursement love them highly recommend to get pets insurance very inexpensive as we'll.”

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Posted 8 months ago

“The process is fine but the wait time to hear updates and the total time from submission to reimbursement is way too long.”

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Posted 8 months ago

“Great service”

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Posted 8 months ago

“Great company! Have been with them for years. They are always there to help with my 2 dogs veterinarian bills.I have peace of mind knowing they are there for me. Easy to file claims and I get reimbursed quickly. Pets Best for sure!”

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Posted 8 months ago

“Great insurance for your pup! Professional, courteous, knowledgeable and friendly.”

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Posted 8 months ago

“Deceptive, delaying & downright despicable = NO help to aid the burden of caring for a pet. Before I started payments, I inquired about coverage, deductibles, … to compare, only decided when it appeared best option to internal vet coverage. 2 years of premiums and no claim, 1st claim a nightmare - 3 resubmissions to get $35 for a $609 expense. I could not get them to respond when then increased premiums from $121 to $143.”

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Posted 8 months ago

“Very slow processing claims. Payments finally made per policy.”

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Posted 8 months ago

“The response time is always very prompt and the customer service is great. Their team does a really great job of explaining things to you.”

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Posted 8 months ago

“I used to brag about pets best to all my friends looking for pet insurance, but lately claims are taking weeks to months to process which even as a veterinary professional this seems unacceptable. People get pet insurance to cover expenses that they can’t afford to keep out of pocket. Not only that but my premiums are going up even though it’s taking longer and longer to get paid back. Been very frustrating.”

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Posted 8 months ago

“Paid out quickly and exactly as plan was supposed to”

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Posted 8 months ago

“We switched from embrace was a nightmare for us as far as our animals were concerned over to Petsbest and we have been very happy with everything. When you call on the phone, 90% of the people you talk with are very pleasant and knowledgeable. If there's a problem with your claim, you get an email explaining what the problem is. We will definitely stick with pets best and recommend them. The only thing that I'm waiting for is to see what my increase will be in May when it's time for renewal. I had seen some other people complain about the increase but I can't comment on that right now. I can comment on that later. But I would highly recommend pets Best for your fur babies.”

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Posted 8 months ago

“I have been with this insurance almost 7 years and I honestly say it’s been great. The turn around for the claims is short, the submission is easy and when I have called the help line or customer service they have always been helpful.”

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Posted 8 months ago

“I’ve been happy so far. Thankfully our pup has been healthy, but it good to know I have insurance. Help with wellness has been appreciated.”

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Posted 8 months ago

“My pet turned 5 years old and my policy went up over $30 a month. They continue to have issues with payment- taking out monthly payment as well as months to get reimbursed from a claim. Their app is also down frequently. I’d recommend searching elsewhere for another pet insurance.”

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Posted 8 months ago

“Pets Best is priced right and the coverage is very reasonable. We find it to be a great value, and reassuring that if our pet has a big problem, they will be there for us!”

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Posted 8 months ago

“Turned down my claim saying it was preexisting condition. Asked about it and got no reply”

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Posted 8 months ago

“It is beyond frustrating that 95% of the time you can’t log into the app or their webpage! You can fax them over a claim, but then it takes forever and you can’t follow up with it because you can’t get onto your account. This is a persistent problem that they are quite aware of and can’t seem to get a grip on it. For this reason alone, I would not suggest this insurance.”

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Posted 8 months ago

“Does not give a good reimbursement”

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Posted 8 months ago

“I would have thought it covered more on a 538.00 bill”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 33,661 reviews