Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,658 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,658 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very simple, it took them 5 months and maybe 30 calls to get refunded at 70% not 80% as my plan is noted. My pet had been under this plan for 8 yrs and never used until last January. I had to provide even handwritten notes from the procedure to proof what was done ! Years of dental cleaning bills.. and still they rejected the claim a few times.. don’t waste your money buying this policy.”

Helpful Report

Posted 8 months ago

“Claims were promptly processed and I was notified right away of any questions or needed information. The process was easy and quick. I'm very happy I chose Pets Best for my puppy.”

Helpful Report

Posted 8 months ago

“Pets best so far has approved all my dogs illnesses without a problem.”

Helpful Report

Posted 8 months ago

“This company is awesome; everything was handled in a timely manner and great customer service. Dealing with this company was so uncomplicated that it made the sadness of losing my dog a bit more tolerable. I'm totally happy with their services and I'll be back to insure my future pets.”

Helpful Report

Posted 8 months ago

“Pets Best is easy to understand”

Helpful Report

Posted 8 months ago

“Very fast in determining claims. Did not cover the charge for an emergency room visit ($400) which the vet charged. I think they should cover that in emergency circumstances. Otherwise, so far, so good.”

Helpful Report

Posted 8 months ago

“Was very satisfied with Pets Best Inc,. I had no problem submitting a claim and Pets Best immediately processed the claim and submitted my check in my account. I was very much impressed and wished I would of gotten pet insurance a long time ago. Janice D.”

Helpful Report

Posted 8 months ago

“Amazing pet insurace. My dog had a very pricey surgrey that was life threatening and pets best reimbursed me very quickly and i have never been more grateful for them. We switched over to them recently from referrals and im so happy i did!”

Helpful Report

Posted 8 months ago

“I am a very pleased customer of Pets Best. They cover what they say they will with no 'gotchas' or fine print. I recommend them to anyone that asks my opinion about pet insurance.”

Helpful Report

Posted 8 months ago

“It has taken repeated efforts to get responses and action on my claims. I sent an email requesting the date when you sent reimbursement to my bank. No reply.”

Helpful Report

Posted 8 months ago

“I pay for the top insurance plan offered. I submitted a standard visit bill and was outright declined any reimbursement. I submitted an emergency vet bill and was only reimbursed for a third of it. This insurance is a joke. I'd rather save the money I spend on the premium.”

Helpful Report

Posted 8 months ago

“It takes a long time for the reimbursement. The app is always crashing.”

Helpful Report

Posted 8 months ago

“Pets Best insurance really the BEST pet insurance!! I've used them for years for my dogs!! They always reimburse fairly with very minimal wait time!! They have good choices of coverage too. This is an honest review from a loyal customer.”

Helpful Report

Posted 8 months ago

“Great service! Thanks”

Helpful Report

Posted 8 months ago

“Easy claim forms, great customer service, reasonable waiting time for claims”

Helpful Report

Posted 8 months ago

“Reliable, good claim response times”

Helpful Report

Posted 8 months ago

“Pets best has helped me tremendously with 2 of my boxers being on apoquel. Quick to reimburse once my invoice was submitted.”

Helpful Report

Posted 8 months ago

“There are things that are not covered and I don't understand that.i.e.Lymes disease shot”

Helpful Report

Posted 8 months ago

“I am not impressed with this insurance. You should be able to cancel your subscription as easily as you signed up - not the case. You have to call their service desk to do so. Additionally, you can’t contest claims easily either - also requires a phone call. I filed my first claim and they mis-categorized a charge and denied it.”

Helpful Report

Posted 8 months ago

“this is the first pet insurance I purchased for my cat. I have had no problems getting claims submitted nor being reimbursed. They me updated with the payment info which is a nice help”

Helpful Report

Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 30,658 reviews