Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, easy, and informational.”

Helpful Report

Posted 8 months ago

“Excellent coverage for our boy Finley. Easy to use web site for getting information and filing claims. Customer service team is always available to help with questions, and they are consistently friendly, knowledgeable, and professional! Prompt claims processing, and excellent and timely communications. HIGHLY recommend Pets Best. I've compared many other plans, and delighted we selected Pets Best!!”

Helpful Report

Posted 8 months ago

“We are cancelling our policy. We pay $90 a month and none of our dogs vaccines are covered. You have to let your dogs vaccines lapse for them to be covered.”

Helpful Report

Posted 8 months ago

“We've been very happy with Pets Best insurance. Online claims are processed promptly and payment received in a couple of days. Highly recommended.”

Helpful Report

Posted 8 months ago

“first experience with pets best was a very good one. it was very simple to file the claims. The processing did not take too long. The app kept us informed. And the payment was as expected and fair.”

Helpful Report

Posted 8 months ago

“This is my first experience with pet insurance, and I'm very glad I went with Pets Best. The policy itself is straightforward and easy to understand, and I believe their coverage is reasonable and fair. The online claims process -- my first -- went very smoothly, claims were handled in just a few days, online notifications were prompt, and having the claims payment made directly to my bank account means I receive the reimbursement quickly as well.”

Helpful Report

Posted 8 months ago

“I am extremely happy with Pets Best health insurance. The service is excellent and they respond quickly. I was amazed my claim was handled so quickly without a headache like I used to have with trupanion.”

Helpful Report

Posted 8 months ago

“Checks used to be issued within days. Seems to take longer now.”

Helpful Report

Posted 8 months ago

“It's not an issue with PB: PHI, it's insurence in general. The arbitrary way they approve some things and not others is frustrating. If the Vet prescribs something as medical treatment, it should be covered. But consistently medicinal items have been thrown out. It's annoying and frustrating. For the amount that we pay per month to carry the insurence, these prescribed items should be covered.”

Helpful Report

Posted 8 months ago

“Pets Best does its best to deny claims, even those that are clearly within the guidelines to be covered. The amount of paperwork they require from me and from my vet is absurd. Plus I just found out that they are now owned by the same company that owns Care Credit. So whose interests are they really serving?”

Helpful Report

Posted 8 months ago

“My dog had to have surgery to remove bladder stones which was $2,000. The next year what do you think happened to my premium? Doubled! They suck you in with a low premium then if you have claims they drastically increase it! Of course, they have you in a corner because if you go somewhere else, those claims won't be covered as they are considered pre-existing!”

Helpful Report

Posted 8 months ago

“You better don't have a pet with health issues because insurances are useless (not just pets best, in general). Once you get a policy, you'll have it for life, there's no option to update it or everything your pet has been to the doctor for, will be considered pre-existing. Of course the policy monthly fees and vet service prices will increase but not your policy limits, that'll stay the same for as many years as your pet lives, and of course it'll buy you much less with time, there is no way of changing/updating your policy with your current insurance or any other. This is a trap.”

Helpful Report

Posted 8 months ago

“I am thoroughly impressed! After submitting my very first claim online, it was reviewed and paid within a couple of days! Great coverage, good explanations, I am one happy customer! Thank you, Pets Best!”

Helpful Report

Posted 8 months ago

“I can't express how important pet insurance is for your pets. Pet's Best is there for me in my pets time of need. I recommend them 100%.”

Helpful Report

Posted 8 months ago

“My recent claim was handled quickly and professionally, and I was paid the full amount I was entitled to.”

Helpful Report

Posted 8 months ago

“Excellent policy to have”

Helpful Report

Posted 8 months ago

“Pretty quicky reimbursement for medications”

Helpful Report

Posted 8 months ago

“Not easy to get assistance when needed and phone options usually don't list the issue. They collect payments immediately, but when it comes to reimbursement they take a long time.”

Helpful Report

Posted 8 months ago

“Though not typical, I submitted a claim on Sunday and received my EOB two days later. That is service! Pets Best is easy to submit a claim, and easy to get your EOB in a timely manner. They are the best!”

Helpful Report

Posted 8 months ago

“Not impressed. I thought I would try a different carrier with my puppy. This is the 4th different carrier I have used and processing time and coverage seems to be poor even though I reviewed the benefits docs when first signing up. Thinking of canceling”

Helpful Report

Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews