Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,046 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks so much for the fast processing of my claim in 5 days,amazing ---everything was easy to understand of the way you processed my claim.Thanks again James Laurin”

Helpful Report

Posted 8 months ago

“This use to be a great company when I first signed up. Refund checks got to me within 2-3 weeks. Now it takes 4-6. Their rates have skyrocketed! Last year my dog was $120 a month, and this year it more then DOUBLED to $260. When my dogs pass I will not be a returning customer. I use to highly recommend them, I can't do so anymore. I strongly recommend people look for a more affordable company that are more punctual on refunding what's owed after submitting a claim.”

Helpful Report

Posted 8 months ago

“I’m not happy with Pets Best right now. If you are okay with waiting for up to 30 days for your claim to be processed then go for it. Lately I’ve also had problems resetting my password. It was good the first 3 years.”

Helpful Report

Posted 8 months ago

“Ive been with pets best since 2021!!!!! All I can say is plz upload your medical records. The first two years I would have to wait over a month for payment. Now give or take 5 to 7 days not bad I'm very happy with them. As long as they have the medical records they provide pump payment now. I love them”

Helpful Report

Posted 8 months ago

“Pets Best insurance has been a wonderful insurance plan for our dog. They are very caring and quick about payment of claims.”

Helpful Report

Posted 8 months ago

“Not impressed lately - the service is slow and the website NEVER works.”

Helpful Report

Posted 8 months ago

“More like 3.5 stars. Claims take an over a month to get processed/refunded. Reimbursement does happen, however, the explanation on the funds that are not reimbursable are not very understandable, a lot of technical jargon that only a customer service rep can decipher. All in all I would and do recommend people to use PetsBest.”

Helpful Report

Posted 8 months ago

“Pets Best is reasonably priced and pays valid claims 100% of the time!”

Helpful Report

Posted 8 months ago

“Trying to have a representative help me file my pet bills was a nightmare my Trying to have a representative help me file my pet bills was a nightmare my son-in-law who is very tech savvy also tried multiple times and anytime we talked to a representative we were given the runaround”

Helpful Report

Posted 8 months ago

“They have denied many of my claims lately, claims that used to be approved in the past! And I’m not even happy about it.”

Helpful Report

Posted 8 months ago

“Prompt processing just waiting for payment.”

Helpful Report

Posted 8 months ago

“It took more than 1 month to process a simple claim with no communication during the long process period. This is especially annoying since it is time to renew the policy and the premium has jumped $200! Should I be shopping for better customer service or lower rates?”

Helpful Report

Posted 8 months ago

“Slowest process ever. The app is always glitching and won’t let me upload a claim. I won’t be renewing my policy.”

Helpful Report

Posted 8 months ago

“The insurance aspect is great, but I never seem to get my reimbursement in a timely manner anymore. And both the app and website are messed up, they won’t let me log in to see other things, it just always says that it’s a new device that is not recognized, but I’ve verified it may times and I still get the same thing every time I try.”

Helpful Report

Posted 8 months ago

“I’ve had Pets Best insurance for almost 4 yrs ! Each time I’ve had to used it it has been wonderful! They pay the claims in a very timely fashion!”

Helpful Report

Posted 8 months ago

“Best pet insurance ever. Affordable plans and easy claim filing. I've used others and they don't come close to Pets Best!”

Helpful Report

Posted 8 months ago

“HORRIBLE WILL NEVER USE AGAIN”

Helpful Report

Posted 8 months ago

“Reimbursement takes several weeks”

Helpful Report

Posted 8 months ago

“Not thrilled with premium raises every year! Often have to submit claims twice”

Helpful Report

Posted 8 months ago

“Pets Best is the only pet insurance I have ever had so I can't really say how they compare price wise, but I can say that they have paid every claim that I felt they should with no questions or hassle. I would recommend them!!!”

Helpful Report

Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 33,046 reviews