Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with PetsBest. Paid claim in three weeks and the full amount I my dog was insured for. Good customer service staff on phone and answered all my questions. conpany sent emails to keep me informed of my claim. Consumer Reorts rates them # 1 and I agree. Having pet insurance gives me peace of mind. John Foster”

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Posted 9 months ago

“We have been using Pets Best Pet Insurance for over 4 years now and we are so happy with our experience thus far. The insurance options fit our needs for a fair price, and submitting claims has been easy and painless. We really appreciate the quick response and resolution we receive. We look forward to renewing our coverage with Pets Best for years to come.”

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Posted 9 months ago

“I have used Pets Best Insurance over two years for my two dogs since they were puppies. The insurance portal is easy to use and reimbusment is quickly recieved after submitting it. I highly recommend Pets Best pet insurance. Darlene S.”

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Posted 9 months ago

“Quick, easy claim filing and reimbursement. Thank you~”

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Posted 9 months ago

“Having Pets Best insurance has been one of the best decisions I’ve made as a pet owner. The peace of mind it provides is absolutely priceless. When my cat needed urgent medical attention, I was able to say "yes" to every necessary test and treatment without hesitation. That’s an incredible feeling, knowing that my vet could focus on saving my pet’s life without worrying about the cost. Pets Best is also incredibly easy to work with. The claim process takes seconds—just upload your invoice, and you’re done. Plus, they process claims super fast, making reimbursement a breeze. It’s seamless, straightforward, and stress-free, exactly what you need when dealing with a pet’s health. If you’re on the fence about pet insurance, let me tell you: it’s a must-have. The annual cost is minimal compared to the thousands it can save you in unexpected vet bills. No one wants to face a situation where financial concerns dictate their pet’s care. I can’t recommend them enough—this is the kind of investment that truly makes a difference in both your pet’s life and your own peace of mind.”

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Posted 9 months ago

“Excellent, efficient and caring Staff!”

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Posted 9 months ago

“Easy to use and helpful in keeping in touch with your pets vet.”

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Posted 9 months ago

“They are really responsive, and their prices are very competitive. We're happy with Pets Best!”

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Posted 9 months ago

“Great coverage, easy claim submission process and explanation received in a timely manner. Great insurance plan for peace of mind.”

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Posted 9 months ago

“We have used Pets Best since we adopted our rescue 3 years ago. They have been wonderful and paid all claims very quickly. The people are so helpful and friendly. It is extremely easy to file claims thru the website. Would recommend to everyone!”

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Posted 9 months ago

Hi Terri, thank you so much for sharing your positive feedback with us! We are happy to have you as part of our Pets Best family! - PF

Posted 9 months ago

“I am so happy with Pets Best! My dog has had many incidents and illnesses and they cover everything according to my plan. I had heard horror stories from friends about claims being denied with other companies, but Pets Best is very reliable. The only downside was a long claim processing time, but my recent one was taken care of in a week! I also love the hotline you can call and receive free veterinary advice over the phone. Super helpful after hours or when you're not sure if a vet visit is warranted. My dog and I will be with Pets Best for life!”

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Posted 9 months ago

Hi Carlie, thank you so much for sharing your experience with us. We are thrilled to hear we have been able to help with your dog’s medical expenses. However, we also understand the importance of reducing claim processing time. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work towards decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you both as part of our Pets Best family! – PF

Posted 9 months ago

“Nearly impossible to understand what documentation is needed to attempt to get reimbursement. I have submitted every document I have in order to get reimbursed yet I keep getting responses to submit the correct documentation”

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Posted 9 months ago

“The insurance had been good in the past but we are on a fixed income and it is just getting to high and we are probably going have to start checking around for better prices”

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Posted 9 months ago

“Very [;eased with communication updates amnd s[[eed of service for my claim.”

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Posted 9 months ago

“My claims are always processed quickly and easily. The app makes it so easy to upload claims.”

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Posted 9 months ago

“Super pleased with every thing dealing with Pet BEST. They are the best in my opinion. Have never had a problem with getting my claims paid in Avery timely manor & if there is going to be a delay they e-mail me so I don't get concerned. Would truly recommend them to anyone with a dog. Have praised them on Facebook and recommended them to anyone I know who has a pet or is planning on getting one. Awesome service & company. Never had a problem being able to talk to person when I have a question concerning my pets health issues. Thank you Pet Best.”

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Posted 9 months ago

Hi Valerie, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 9 months ago

“I appreciated how quickly my claim was reviewed and paid.”

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Posted 9 months ago

“Pets Best is always thorough and speedy with no stupid requests for "additional information". The only negative is their computer system auto-rejects my claims for diabetic monitors. They are quick to correct this covered claim each time. I just hate having to call to correct it.”

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Posted 9 months ago

“Quick receipt of claims, and clear email communication of EOB or if claims require more information.”

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Posted 9 months ago

“Got our claim resolved quite fast”

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Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews