Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,492 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,492 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responsive and fair”

Helpful Report

Posted 8 months ago

“I'm totally satisfied with Pets Best. Great value! Claims are processed accurately and fairly quickly. I've had several claims and never had to challenge how benefits were determined. They never attempted to save costs by denying anything. Unfortunately, my cat had to be euthanized recently. Without any action on my end, Pets Best paid out the final claim and refunded me for most of the premium from my recent annual renewal. When I get another pet, I will definitely insure through this company again.”

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Posted 8 months ago

“We previously had Healthy Paws (which was terrible), but so glad we switched to Pets Best; they have proven to be far superior in every way. While claims processing can occasionally be slow, our overall experience has been great.”

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Posted 8 months ago

“Quick settlement of claims”

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Posted 8 months ago

“Pets Best has really helped me give my cat the best possible care.”

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Posted 8 months ago

“Quick response!”

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Posted 8 months ago

“Pets Best insurance covered my dog Humphrey's surgery after he stole a sandwich from our kitchen counter that had a toothpick holding it together. He was so very ill from the toothpick lodging in his intestines, and your insurance truly made the difference between life and death for our beloved family pet. We can't thank you enough for this wonderful service. I tell people about Pets Best all the time - especially friends with labrador retrievers who like to eat everything! Thank you thank you!”

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Posted 8 months ago

“It takes a long time to get reimbursed. I talked to other friends who have pet insurance and they get reimbursed immediately or the vet bill gets paid immediately and directly to the veterinarian. There are no forms to fill out. There is no jumping through hoops to get the reimbursement. I would like to set that up with pets best as well. I don't want to keep filling out forms and downloading and waiting only to find out, Sorry that wasn't covered.”

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Posted 8 months ago

“Claim took 3 weeks. Did not get the amount rang my insurance is suppose to cover.”

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Posted 8 months ago

“As a first time dog owner, I didn’t know what or how much to expect. Pets Best made it so easy to submit my claim. I did not expect the turn around time to be so quick. Thank you Pets Best!”

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Posted 8 months ago

“Bone cancer resulted in $12k skull surgery and they paid out as expected. Easy filing process and great communocation. I would only ask that they allow pre-approval so you dont have to pay the full amount and then sit wondering and stressing over if they will cover it. I called and tried, I was told they don't pre approve. For anyone with any experience with getting insurance companies to pay out, this is a stressful time. Thankfully they lived up to their promises with no ugly surprises.”

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Posted 8 months ago

“I will recommend Best Pet Health Insurance to anyone who own a pet, I was always happy with the respond and professionalism received.”

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Posted 8 months ago

“I really love Pets Best they offer so much for my pet. The only thing that needs to change is the time it takes to process a claim. It is unacceptable the time it takes.”

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Posted 8 months ago

“Good coverage. Payment time has greatly improved and is now very quick.”

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Posted 8 months ago

“As a Pets Best client for 10+ years we are always pleased with the customer service and support we receive. Claims are paid promptly and questions are answered by helpful professionals.”

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Posted 8 months ago

“Processing time is slow. Premiums have doubled every year since starting this 3 years ago. The way the deductible and 80/20 is calculated is nothing like health insurance, so you're paying way more anyway. If I knew all of this 3 years ago, I would've went with a different company.”

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Posted 8 months ago

“I have been very pleased with Pets Best Health Insurance. I've never had to file claims with pet insurance until this year and have been pleasantly surprised by how straight forward the process is with Pets Best. Claims have been paid as anticipated (with clear and easy to understand EOBs) and my premiums for the coming year have only increased by a small amount despite the extensive medical work one of my dogs has needed this year. I would recommend Pets Best to anyone looking for pet insurance.”

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Posted 8 months ago

“Claims are paid in a timely manner and claim payments are fair. Customer support is very good with knowledgeable reps.”

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Posted 8 months ago

“One of the cheaper options for pet insurance I’ve found. However my main concern is how long claims take to process. Getting 3-4 “we’re sorry for the delay” emails every single time I process a claim is incredibly frustrating. At that rate, just tell me the claims will take a few weeks to process rather than giving me an unrealistic and untrue time frame each time.”

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Posted 8 months ago

“All pet insurance plans are expensive! I pay more because my little dog is older and has had some health issues. When he recently incurred several ER visits and a stay at one Univ Hospital, I knew what my insurance was going to cover because its the policy I chose. They always alert me that they have received the claim, if delayed they alert me again,and payments are prompt. If there ids a delay, it is explained. I am very happy with them.”

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Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 32,492 reviews