Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our dog had to have an operation on his knee. I submitted the relevant paperwork and was reimbursed promptly.”

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Posted 9 months ago

“Claims are processed quickly. I am very pleased and recommend Pets Best to others.”

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Posted 9 months ago

“They normally pay out well but sometimes I think the people reviewing the claims have zero brains in their heads. I’ve had to call several times because they did things wrong on a claim like saying my dogs had parasites just because they had a fecal test done. They also won’t cover a teeth cleaning for my dog because he’s never had one so there’s no proof of them ever having one simply because he had to get teeth extracted.”

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Posted 9 months ago

“Pets best quickly reviews my claim ,the EOB is easy to understand. I am very happy with Pets Best and would highly recommend them”

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Posted 9 months ago

“As always, PetsBest was quick, accurate and thorough getting my payment to me after my dog’s cancer claim. They have been a lifesaver through his treatment, as I don’t know if I could continue his treatments without knowing they have my back.”

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Posted 9 months ago

Hi Pet Parent Hall, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! We hope your fur baby is doing well and continues to be during such a difficult time. - KC

Posted 9 months ago

“Best pet ins ever! I’m very grateful for their service and how easy it is to make a claim. I’m fuuurever grateful!!!”

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Posted 9 months ago

Hi Brenda, thank you so much for sharing your positive feedback with us! We are happy to have you as part of our Pets Best family! – PF

Posted 9 months ago

“PETS BEST PET Health Insurance is very quick to review claims and respond with your refund claim. It's easy to file a claim with them, also.”

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Posted 9 months ago

“I have been a Pets Best client since I adopted both of my fur babies 5 years ago. I love having the peace of mind that I can provide adequate care for my pups when necessary. Thank you Pets Best!”

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Posted 9 months ago

Hi Candice, thank you for sharing your positive experience. Getting a policy immediately after adoption is the way to go! We're happy to have you and your fur babies with us for these last 5 years and look forward to many more to come! Thanks for being part of the Pets Best family. - KC

Posted 9 months ago

“PETS BEST has come through for us every time, without problems. It's the first time we ever bought pet inssurance, and we're very happy we did.”

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Posted 9 months ago

“Very responsive, customer centric company with a fair level of coverage relative to the cost of the policy.”

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Posted 9 months ago

“Affordable. I compared other insurance and this is the only one that met all my needs”

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Posted 9 months ago

“in the last few years, Pets Best has quickened their response times in regards to claims submissions. It has made all the difference for us and for our dogs lives. We are happy with their insurace policy”

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Posted 9 months ago

Hi Michelle, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 9 months ago

“Excellent turnaround!”

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Posted 9 months ago

“Prompt responses. Detailed explanations. Way to make a claim.”

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Posted 9 months ago

“Excellent experience with Pets Best. Thank You.”

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Posted 9 months ago

“I never seen a company give me such a hard time submitting my invoice, I was told I would be 100 percent covered when I applied for my insurance, I was only covered for 49 dollars on a 313 dollar bill, I'm very disappointed. I need an explanation on this. I'm thinking about canceling my policy if I don't have my veterinarian bill fully remembursed”

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Posted 9 months ago

“Easy claim submission. Very timely reimbursement directly into bank account. Called once with a question and was able to speak with a human being!”

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Posted 9 months ago

“I have multiple covered under this coverage and it is amazing.”

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Posted 9 months ago

“Pets Best insurance is the best pet insurance I have ever had. I discontinued three other companies. They always review claims promptly and reimburse in a short period of time. I have four dogs and I wouldn’t be without my pet insurance!”

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Posted 9 months ago

“I have pets best for both my dogs I have had them for three years . You pay up front and then they reimburse sometimes it's fast sometimes it takes a while if they have to request records from the vet. I have been satisfied with this insurance company.”

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Posted 9 months ago

Hi Suzy, thank you so much for sharing your feedback with us. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work towards decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you and both your dogs as part of our Pets Best family! – PF

Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews