Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great rates, superb customer service, and they reimburse right away. I highly recommend. Teachers also get a discount.”

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Posted 9 months ago

“We have had fantastic experience with Pets Best, no issues! We currently have 4 pets insured, highly recommended!”

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Posted 9 months ago

“You're a good insurance”

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Posted 9 months ago

“Claims are processed quickly and payments are made accordingly. Staff is friendly if you have to call with questions and there is not a long wait for phone calls.”

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Posted 9 months ago

“Starting with Pets Best as a new customer has been a great experience. The online claim process is simple, and the reimbursement was fast. Plus, the detailed Explanation of Benefits they provided gave me complete clarity on what was covered. It's really reassuring.”

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Posted 9 months ago

“We have had this pet insurance since our dog was a puppy. He is now 8 years old. I seldom needed to file a claim for the first 5-6 years but most recently we files claims due to our dog having surgery for cyst removals. It's super easy to file the claim online, takes less than 5 minutes and they start processing the claim almost immediately. You will get a response generally within a couple of business days and once processed, they send out your check. As our dog has aged, they send premiums have gone up a lot, but I believe that would be the case with most, if nor all pet insurance companies. We have been happy with Pets Best!”

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Posted 9 months ago

“Timely payment has improved. Premiums increase based on age of our pet. Current premium cost is approaching our decision to discontinue coverage for our 12 year old dog that has been covered since birth. It was our orrigional understanding that premium costs would remain stable but changes in ownership has changed the policies and costs..Ron Spangler, living in Oro Valley Az, 85755”

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Posted 9 months ago

“My dog is getting older and having more health issues,which is very stressful. I appreciate Pets Best for their rapid attention to our needs would highly recommend them!”

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Posted 9 months ago

“I started September 2024. I have two claims and all went smooth with Pets Best.”

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Posted 9 months ago

“Customer service is very helpful. Thank you so much. 🌷”

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Posted 9 months ago

“Pricing and coverage is reasonable, but the claims process is a huge hassle. One of my cats is diabetic and I have to submit claims for him regularly. It is not at all unusual to have to resubmit the claim three or more times before it gets reimbursed appropriately.”

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Posted 9 months ago

“Always prompt and reliable”

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Posted 9 months ago

“Excellent service and pet insurance!”

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Posted 9 months ago

“Quick service”

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Posted 9 months ago

“Great Company. Have had it for many years and for three dogs. My sister also has coverage with Pet's Best for her three dogs. Not th cheapest but the BEST. Very satisfied with this company.”

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Posted 9 months ago

“Pets best has saved me an insane amount in emergency vet bills and I don’t have to worry about having to choose between saving my dogs or going broke because of their insurance.”

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Posted 9 months ago

“I have not had any issues with Pets Best Insurance. A++++”

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Posted 9 months ago

“I am very disappointed at the amount of money that was only paid out to me. I have been paying for 3 years and never filed a claim and then only 50% when I agreed to 90% agreed. You guys pick at random what is not covered. I will never recommend your company.”

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Posted 9 months ago

“Very pleased with the ease of filing a claim. They have been very good in regards tokeeping me updated.”

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Posted 9 months ago

“Applying for reimbursement was very easy and I have used Pets Best for over 10 years…no problems”

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Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews