Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have never had any problems with this Insurance,Thankfully haven't had to use it much.”

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Posted 9 months ago

“So glad they helped with a surgery for my dog. Claims take some time to get processed, but thankful for them.”

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Posted 9 months ago

“I recommend Pets Best to every pet parent I know. Their app is straight forward, which makes claim submissions easy to navigate, and I haven’t had any issues with reimbursement yet! I’m really glad I found them.”

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Posted 9 months ago

“Can’t recommend more strongly. We are currently living the “ we never thought it would happen to us” scenario with our beloved 4-year-old retriever mix. He was rushed to the ER, spent days in ICU and has a rare genetic heart defect that didn’t present until now. He will need continued specialized cardiac care and is on daily, expensive, medications. But he is happy and pain-free and continues to play and live his best life. Pets Best has paid absolutely every claim as promised with no BS. I upload the invoice, show I paid it, and they reimburse me about a week later 90%. So, so glad I went with them.”

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Posted 9 months ago

“They are responsive and have prompt and fair in reimbursing for claims.”

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Posted 9 months ago

“I have to admit I was sceptical when i decided to get pet insurance. i expected it to be difficult to use. I have been extremely satisfied with my PetsBest insurance policy. My dog has had a few unexpected difficulties in the last year and filing a claims has been straightforward and easy. I have received the reimbursments in a timely manner and petsBest has lived up to their promises and the plan i selected. I would recommend this company in a heartbeat, and I do.”

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Posted 9 months ago

“Making a claim is unbelievably easy. their response is speedy and efficient. Thank you!”

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Posted 9 months ago

“They have always paid my claims with no problem. It is easy to submit a claim online and have it deposited directly into my bank. I am glad I selected Pets Best to insure my pet.”

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Posted 9 months ago

“This is the first time I have pet insurance on my cat. The process to submit a claim was super easy, the turn around time to complete processing was fast, the customer service was outstanding, and my money was deposited in may bank account right away. I am very satisfied! You really need pet insurance these days.”

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Posted 9 months ago

“Refund received in few days. Last year, waiting period was too long. However, there is a significant improvement and refund is processed in a few days. Thank you for that.”

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Posted 9 months ago

“absolutely love this company. Low premiums and solid reimbursements. They do take some time to get approved, but the time to wait it worth it. We really enjoy PetsBest”

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Posted 9 months ago

“Fast response to bills submitted. Someone always available to answer questions”

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Posted 9 months ago

“Love Pets Best! The app makes it easy to submit a claim and they are quick to pay the claims as well.”

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Posted 9 months ago

“Easy to process claims. I can look up a claim status at any time. Explanation of benefits are easy to understand. Process claims promptly.”

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Posted 9 months ago

“I'm very satisfied with my insurance plan and the overall reimbursement policy. Very easy to submit and follow the claims process.”

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Posted 9 months ago

“I am extremely disappointed with Pets Best Insurance. While my first year was great, with a monthly premium of $170, the cost has skyrocketed every year. After the first year there was a $60 a month increase and after my second year there was a $80 increase. Now, in my third year, I’m being charged over $330 per month! I don’t understand how this is legal or why the rate increases are so extreme. Next time, I will choose a provider that locks in rates for the lifetime of my pet. Additionally, their claims process is frustratingly slow. It takes an entire month to be reimbursed for my pet’s prescription medication, which I purchase regularly. I don’t understand why it takes so long to process something that is a recurring expense. Overall, I would not recommend Pets Best to a friend. The constant rate hikes and slow reimbursements make this insurance more of a burden than a benefit”

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Posted 9 months ago

“Fast and Easy Claim Process and wonderful customer service”

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Posted 9 months ago

“No hassles. Transparent with coverage. Very timely with correspondence and reimbursement. The partnership with Care Credit is definitely an added bonus! Very pleased. Nuff Said”

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Posted 9 months ago

“Pets best has given our pup a second chance at life after he was diagnosed with Lymphoma 6 months ago. We were able to go ahead with his chemotherapy treatment without second thoughts. They have the best insurance policy in the market at the best rates and service and reimbursements are very easy to work with. Highly recommend!”

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Posted 9 months ago

“Great customer service, handling claim very quickly. Super friendly and knowledgeable staff.”

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Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews