Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,492 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,492 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good pet insurance. Has come in handy for my pup on multiple occasions. Deductible is reasonable and the coverage is good. The only thing is the raise in premium cost every year, but not sure if that’s just standard with pet insurance in general. None the less very pleased with this insurance”

Helpful Report

Posted 9 months ago

“They make the claims process as frustrating as humanly possible. They kept delaying my claims for vague reasons and they show you almost no information regarding your claims on the website, so if you have multiple claims, it is very difficult to keep track of them. Phone support is abysmal. I would rather pay out of pocket for vet expenses than even attempt to submit another claim through Pets Best insurance. I cancelled my policy after my first experience filing a claim.”

Helpful Report

Posted 9 months ago

“The best pet insurance I have ever used! No hassles and they take care of your claim almost immediately. I am so pleased I got this insurance.”

Helpful Report

Posted 9 months ago

“Great Pet insurance. Claims are handled quickly and thoroughly.”

Helpful Report

Posted 9 months ago

“Once we passed the deductible, reimbursements were very quick. Easy to submit claims”

Helpful Report

Posted 9 months ago

“Sometimes they're fast at reimbursements other times they're slow but they are always accurate and I appreciate that. This time it was fast.”

Helpful Report

Posted 9 months ago

“After using Pets Best for several years for three different animals, I have always experienced quick turn-around times with reimbusements until March 2025. My last few claims took a month to be reimbursed. Not sure why such a delay, even received emails acknowledging the delay. I understand more detailed claims taking longer when more medical information is required, but this was not my situation. Simple kennel cough with a puppy.”

Helpful Report

Posted 9 months ago

“The claim I submitted was paid within a few days. Very impressed with them.”

Helpful Report

Posted 9 months ago

“Great keeps me intouch with claims Be aware that the older your pet cost will go up so insure them when young”

Helpful Report

Posted 9 months ago

“Coverage is fine. No complaints on the customer service staff I’ve talked to. Overall it is a routine pet policy. My issue is that claims that are eligible are still taking about a month to process. I had to complain to get an eligible claim reimbursed. Any policy changes despite claim status for the policy term require cancel rewrites which means you are locked in to you plan if you have covered conditions. It is hard to speak with a person. Their claims department offers no option to pre-auth or review claim line items prior to large procedures so coverage is a guessing game. Another issue is the company thrives due to reaaaally low premiums at inception. Beware of the increase. It is standard in insurance to see increases over time due to pet’s age, breed, and location but these increases are beyond standard. I went from 60$ for two dogs and now I pay close to 160$ now. Again, for insurance this is fine but just know each year you will see a higher than average increase. Product works. I just wish there was more flexibility in terms of under writing request and claim handling.”

Helpful Report

Posted 9 months ago

“I'm verry happy with Pets Best, they have covered the portions of our vet bills that they are responsible for. However, my only complaint is to be reimbursed it has been taking a minimium of 3 weeks.”

Helpful Report

Posted 9 months ago

“Have always had wonderful experiences with pets best. They are an amazing ompany.”

Helpful Report

Posted 9 months ago

“Have had Pets Best Pet Health Insurance for 14 years of my cat's almost 16 year life. I adopted him from a shelter at age 18 months. He is a treasured family member. Pets Best has consistently paid claims, worked with me to develop the best plan options as he now ages into his golden years, and offers information in plain language I appreciate and read often as it helps me understand his needs.”

Helpful Report

Posted 9 months ago

“Pets Best has always been responsive to our claims, getting payment to us quickly and fairly.”

Helpful Report

Posted 9 months ago

“Prices keep getting higher as my dog gets older, but this seems comparable to other providers. Pets best has been very fast and responsive with any claims ; no second guessing or excessive paperwork required.”

Helpful Report

Posted 9 months ago

“I submitted my claim and 2 days later I received a email with the results. Very fast and great service”

Helpful Report

Posted 9 months ago

“Fast and accurate.”

Helpful Report

Posted 9 months ago

“Pets Best was wonderful for us. I adopted a senior dog a few years ago and many other companies wouldn’t even insure him due to his age. He did have some pre existing conditions which of course weren’t covered, but for all the new things that came up, Pets Best was there for us and never hassled me about covering anything. Reimbursement was a little slow at times (a few weeks), but I had peace of mind knowing that it would always come and the amount was always what I expected. When they eventually saw my claim for his euthanasia, they acknowledged I had lost him and canceled my coverage so I wouldn’t have to go through the process of doing that. They also sent me a pro rated refund for the cost of coverage after he had passed. Claims are easy to make and I highly recommend them as a company. I would definitely insure with them again.”

Helpful Report

Posted 9 months ago

“Why is the 09/20/25 claim not paid? The claims dated 10/01/25 and 10/02/25 are resolved. Customer service always says wait another 10 days. Your claims area also won't accept any calls. Why? I work for MGIC. Clients can contact the claims adjusters for clarification. Why isn't there a claim rebuttal option? MGIC offers the option when a claim is resolved. The 09/20/25 claim needs to be paid by 10/10/25.”

Helpful Report

Posted 9 months ago

“Great service but seems prices have almost double since I’ve first joined”

Helpful Report

Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 32,492 reviews