Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy”

Helpful Report

Posted 9 months ago

“My claim for a TPLO surgery was denied because they said that if she had surgery on one leg then it's going to happen to the other leg. The first surgery they did not pay for because it was during the waiting period. My claim was an actual injury cause my other dog not an hereditary problem. So disappointed! I would not waist your money on pet insurance. What good is it if it doesn't help you when you need it the most.”

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Posted 9 months ago

“Very easy to work with.”

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Posted 9 months ago

“Pets Best is just The Best!!! I am so happy I found them! Thank you for helping us keep our babies safe!!!”

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Posted 9 months ago

“First time filing claim. Every time I have called with questions, the reps have been extremely helpful and courteous and answered all my questions easily. This made claim filing process has been very easy to do”

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Posted 9 months ago

“Easy to submit things and quick return time. I don’t like how a couple things have been ignored.”

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Posted 9 months ago

“Making a claim is straightforward. Vveterinarian documentation/receipts can be uploaded as jpeg or tiff images from your phone/computer.”

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Posted 9 months ago

“It seems ok so far, but took quite a while to get a claim processed, and there was no real communication as to why. It would have seemingly sat pending for the rest of time if I hadn't reached out to inquire about the hold-up.”

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Posted 9 months ago

“Really happy with this company. Unfortunately I have had to claim a couple of times and they cover the claim promptly without any back and forth like other companies can do to delay payment.”

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Posted 9 months ago

“Pet's Best is a good provider that we trust for our golden retriever's medical costs. They are very responsive to requests and are good at keeping us informed about where claims are in the pipeline.”

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Posted 9 months ago

“Excellent service with quick turnaround”

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Posted 9 months ago

“Haven’t had a single problem and monthly premium is fair.”

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Posted 9 months ago

“Pets Best Pet Health Insurance has been an incredible for our family. The system is easy to use, the benefits are clear, and we feel supported to take care of our pets. I recommend them to all of my friends who add furry friends to their family.”

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Posted 9 months ago

“Filing a claim online is more difficult than it needs to be because of the wording of the questions and the drop down menu options offered, especially when your animal has more than one issue. I've had to call customer service a few times for clarification. Between long wait times and snippy attitudes, I'm not real pleased with this company. On the plus side, the annual renewal increase is reasonable. I have a senior cat.”

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Posted 9 months ago

“I haven't really had the chance to use it as I never get past the deductible until recently. It took a bit longer even with emergency vet visit and in depth records sent, to get deposit in bank. Didn't realize the deductible applies for each claim in the same year (unlike human insurance) also still up in the air over first claim as they still want more medical records. I'm thankful I have the coverage but people need to be careful and read the fine print before purchasing”

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Posted 9 months ago

“It sometimes takes up to a month to get reimbursed, I constantly have issues with the app working to the point that it’s unusable, & the yearly increase costs seem way too much - a 30% increase in a year, pushing me to lower coverage & question the company. I would’ve switched insurance companies but my dog developed a condition after starting with them that I knew other companies wouldn’t cover because it’d be pre-existing. Starting costs are slightly below others (though unsure of yearly increases) & they’ve been nice when I’ve had to call which is why my rating isn’t lower.”

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Posted 9 months ago

“have been god sent since our old boy has been recently diagnosed with heart fauilar”

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Posted 9 months ago

“Pets Best has been amazing. The claims process is easy to navigate and understand. Reimbursement was quick. They have provided us with peace of mind that our puppy will be able to receive the best care if and when it is needed.”

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Posted 9 months ago

“Super high yearly premium and relatively high yearly deductables. Onece you start a policy with them, you are locked into their company forever because if you change companies, anything you need covered will be considered a "preexisting condition".”

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Posted 9 months ago

“First time ever to having to file a claim on our family member, Berlyn. The review process was done in a timely manner without any problems. The breakdown for each individual item for both claims was very easy to understand. Good company to have for pet insurance. Kelly Family, Fort Wworth, TX.”

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Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews