Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,384 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,384 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So glad I decided on pet insurance. I have had two claims so far and the process is very easy. The explanation of benifits is very easy to understand and the reimbursements are quick. I highly recommend Pets Best!”

Helpful Report

Posted 9 months ago

“Really confused on how they charge a copay on each individual component of the surgery my dog had instead of just on the total bill.”

Helpful Report

Posted 9 months ago

“The time taken to finalize a claim has shortened significantly in the past 9 months, showing major improvement in their customer service!”

Helpful Report

Posted 9 months ago

“I am long-time customer. One of the best decision I ever made. Great people great service. Claims are paid quickly and correctly.”

Helpful Report

Posted 9 months ago

“Great pet insurance company! I've been with PENCE INSURANCE & they endorse you so you must be really good! Thank you! Now, I wait for the auto deposit to happen. I got the EOB 6/25/25. Hope it gets into my account today!”

Helpful Report

Posted 9 months ago

“For my first claim, it was a smooth experience. They provided a explanation of why things were or were not paid for.”

Helpful Report

Posted 9 months ago

“Incredible peace of mind knowing my baby is taken care of should something happen to him.”

Helpful Report

Posted 9 months ago

“Very quick action.”

Helpful Report

Posted 9 months ago

“This pet insurance has been great! I currently have 2 pets covered. It’s very nice to know that when I have to take one of my animals to the vet, I never have to make a decision of having to decline service due to costs. I have Pets Best supporting me all the way!”

Helpful Report

Posted 9 months ago

“My experience with pets best has so far been wonderful. It is very easy to submit claims and they process them quickly. There has been no pushback on getting things approved and they’re very easy to get a hold of if you have any questions.”

Helpful Report

Posted 9 months ago

“Great insurance service. Prompt payment for all claims. The call in Pet Doc is a great comport in emergencies too.”

Helpful Report

Posted 9 months ago

“We've only had this insurance a few months, but so far we are extremely pleased. Unfortunately, our puppy had to have emergency eye surgery, and it was around 80% covered. Very happy! I highly recomment Pets Best!”

Helpful Report

Posted 9 months ago

Hello Lauren... We are pleased to hear we were able to assist in a very stressful time for you and your furbaby. We appreciate the kind feedback. Thank you for being the best part of Pets Best - TH

Posted 9 months ago

“Pets Best makes it so easy to file claims and they quickly process and send my reimbursement via direct deposit to my account.”

Helpful Report

Posted 9 months ago

“PetsBest has been amazing! Every pet owner needs some type of pet insurance and I would recommend PetsBest over and over again! Very grateful.”

Helpful Report

Posted 9 months ago

Hello Ashley... We appreciate the kind kudos! As you know we do agree with you that all pet owners need pet insurance :). We just hope they decide to come to us. With your nice feedback that helps us as well as we helped you. Thank you for being the best part of Pets Best -TH

Posted 9 months ago

“Claims go thru most of the time with no problems.”

Helpful Report

Posted 9 months ago

“I couldn't be happier with the service and value I've been receiving from Pets Best. My dog has recently had some unexpected and costly medical issues, and they have been wonderful. Claim submission is very easy, and customer service agents have been pleasant and helpful if I have had any questions. Communication has been great, claim payment quick. I'm so happy I chose this company for my girl.”

Helpful Report

Posted 9 months ago

Hello Sue... So glad we could be there for you and your girl in the time of need. Peace of mind is priceless. Thank you for the wonderful comments. We hope your girl has recovered well. Thanks for being part of the Pets Best family. - TH

Posted 9 months ago

“Turn around time is quite slow for reimbursements. But overall it’s pretty decent.”

Helpful Report

Posted 9 months ago

“When I started claim turn around was fairly quick (less than a week). Now it can take up to 3-4 weeks. Customer service is always helpful.”

Helpful Report

Posted 9 months ago

“Fast and efficient service”

Helpful Report

Posted 9 months ago

“I wouldn’t know what to do without Pets Best. My doggie has had a rough year unfortunately. She was diagnosed with a tumor in her adrenal gland. She had surgery done to remove it and sadly came back as cancer. She’s now on chemotherapy and Pets best has been covering our bills so far and we thank God we went with them for our fur babies insurance needs. The turnaround time has been fast for claims. I definitely recommend Pets Best for your pets insurance needs!”

Helpful Report

Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 31,384 reviews