Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s fine. It’s helpful but getting to be expensive.”

Helpful Report

Posted 9 months ago

“My 6YO cat has been ill twice in the past several months. My claims were acknowledged very quickly - on a weekend - and the claim EOB received less than a week later outlined clear explanations of the determination on each charge. Reimbursements to my bank account were speedy. I highly recommend pet insurance - specifically, Pets Best - at every opportunity.”

Helpful Report

Posted 9 months ago

Hi Karen, thank you so much for sharing your experience. We hope both your 6 year old cat is feeling better. We are glad to hear we have been able to help with their medical expenses in a timely manner. Thank you both for being a part of our Pets Best family! – PF

Posted 9 months ago

“My rescue Yorkie was treated for severe gastroenteritis which required 3 days in the hospital. I’ve never used the insurance before and was unsure what procedures they covered but she required ultrasounds and X-rays and much blood work. Amazingly, once I submitted all the paperwork with the claim form, they approved the claim within 2 weeks and a check was received within days of approval. They covered 80% of everything (I chose the 80% reimbursement policy), with the exception of doctor consultations and probiotics. I 100% recommend Pets Best and feel such peace of mind to know that I have this excellent coverage for my dog.”

Helpful Report

Posted 9 months ago

“Pets Best has been so easy to use. I appreciate the communication as well as they send updates along the way of the claims process.”

Helpful Report

Posted 9 months ago

“Great pet insurance-quick turn around time- I looked at several different companies and so glad I chose Pets Best!”

Helpful Report

Posted 9 months ago

“Pets Best is very good at reimbursing claims. Claims are conveniently submitted online and features direct deposit for reimbursement. Premiums get higher as your pet ages.”

Helpful Report

Posted 9 months ago

“It was easy to add my pets to the system. I was able to add claims and their records easy. I got confirmation of what would be reimbursed. Just have not received the reimbursement in my account yet.”

Helpful Report

Posted 9 months ago

“Fast claims processing, good coverage, affordable, easy claims filing, good service”

Helpful Report

Posted 9 months ago

“Enjoy the phone-a-vet feature for guidance on what to do when pet is unwell. Premiums are expensive & in the past, claims processing has taken a very long time :( Overall, an okay experience with room for improvement.”

Helpful Report

Posted 9 months ago

“It has proven to be a worthwhile investment. My only issue is that sometimes it takes many weeks to get a settlement but other than that it has been great and I have recommended it to many people.”

Helpful Report

Posted 9 months ago

“We love Pets Best! They have always had our back with our four dogs. Highly recommend!”

Helpful Report

Posted 9 months ago

“We have been with Pets Best for five years and they have always been prompt and helpfull. If things are going slow they notify me as to what is going on I would and have recommended Pets Best it is very much worth it.”

Helpful Report

Posted 9 months ago

“Insurance is very effective and quick responses”

Helpful Report

Posted 9 months ago

“This insurance never lets me down”

Helpful Report

Posted 9 months ago

“I still don't understand why the prescription of the diagnosis that is covered is deemed pre condition. I haven't received pets bank account and or checks.”

Helpful Report

Posted 9 months ago

“everything went well and as exspected.”

Helpful Report

Posted 9 months ago

“Overall I am happy with the insurance, however the wellness refunds are unrealistic. Not sure where you came up with the pricing but it’s definitely not Florida”

Helpful Report

Posted 9 months ago

“Excellent service, knowledgeable and extremely fair.”

Helpful Report

Posted 9 months ago

“Easy to use and very good customer service”

Helpful Report

Posted 9 months ago

“My dog is prone to getting ear infections. Pets Best has decided that since she had infections before, they are not covered. They call them pre-existing. So I would not recommend Pets Best if you pet has been sick with anything that may come back after getting this insurance.”

Helpful Report

Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews