Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,923 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the peace of mind, knowing I have support. When I used for the first time I was disappointed with the amount of time it took to review the claim. It my have been a slow response from the vet but I did get the approval”

Helpful Report

Posted 1 year ago

“Recently it has been taking really long to get paid on claims.”

Helpful Report

Posted 1 year ago

“After 3 messages informing us on the status of the claim, the request was processed and a reimbursement was issued (minus deductible and co-pay). We are happy with how everything proceeded and concluded. We have shared our positive experience with friends who are contemplating getting pet insurance.”

Helpful Report

Posted 1 year ago

“Overall it is an easy company to deal with. I know insurance is very important when our fur babies are sick or injured. I currently have a fairly healthy young pup, and I think the cost is kind of high after the recent jump from about $70/month to $85/month… but at least my claims are processed quickly and I’m covered in case of an emergency.”

Helpful Report

Posted 1 year ago

“Good pet insurance for my Chihuahua.”

Helpful Report

Posted 1 year ago

Hi Robert, thank you so much for sharing your positive feedback with us! We are glad to have you and your Chihuahua as part of our Pets Best family! - PF

Posted 1 year ago

“The coverage to cost ratio is the best I have seen. Notably, coverage of acupuncture and physical therapy without a limitation (it’s limited to a certain number of weeks with some other companies). They have covered everything I have submitted. The only reason I deducted a star is because recently their processing times have been very long for some very large chemo bills, and that’s a lot of money to float for 42 days. I don’t know if they are under resourced or if they are managing their cash flow too conservatively.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 1 year ago

“Pets best has been wonderful for us. I am always comfortable taking my pup to the vet when she needs. Sometimes the app has issues but usually it’s great. The process is simple and user friendly!”

Helpful Report

Posted 1 year ago

Hi Kyla, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“Everything was good until today 6/24 I got an email saying that my pet insurance was cancelled. I never requested it be cancelled, so I called and spent 25 mins on the phone waiting for someone to pick up only to tell me that it wasn't cancelled it was a mistake.”

Helpful Report

Posted 1 year ago

Hi Tracy, thank you so much for sharing your positive feedback with us! We apologize for the error you received, and are glad we were able to correct the mistake. We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“Pets Best provides me with the knowledge that I will be able to afford care for my dog if she is in need of special treatment for an illness or injury. I appreciate the fact that Pets Best reimburses claims for yearly exams and vaccines so quickly. I have not had to submit claims for anything else - thank goodness!”

Helpful Report

Posted 1 year ago

Hi Christina, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“The process was seemless, but I was shocked to find out that I had a deductible and co-pay.”

Helpful Report

Posted 1 year ago

Hi Kelsey, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! We are happy to review your coverage and benefits with you at any time, please feel free to contact us! - KC

Posted 1 year ago

“Very good overall but a bit pricey”

Helpful Report

Posted 1 year ago

“Took very long to process claim”

Helpful Report

Posted 1 year ago

Hi Marlene, thank you so much for your positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family! – PF

Posted 1 year ago

“Very fair and very pleased with the amount I will collect on my last claim !”

Helpful Report

Posted 1 year ago

Hi Darlene, thank you so much for sharing your positive feedback with us! We are happy to have you as part of our Pets Best family! - PF

Posted 1 year ago

“Our last claim seemed to take a longer than usual time to process.”

Helpful Report

Posted 1 year ago

Hi Michael, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - PF

Posted 1 year ago

“My cat passed away May 2, 2024 and Pet's Best covered everything I would have expected, it just took over a month for them to tell me what they were covereing. Just waiting for the direct deposit now, day 34.”

Helpful Report

Posted 1 year ago

Hi Stephen, thank you for your feedback. We’re so sorry to hear of the loss of your cat as we understand that losing a pet is like losing a family member. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience this may have caused. Thank you for being part of our Pets Best family! - PF

Posted 1 year ago

“We have been with Pets Best for several years now and it always seems to take them a long time to process my claims. They do notify with updates when they are delayed. The overall price has gone up quite a bit from the first year we got coverage. So much so that we've had to lower the deductible and the coverage we receive. That being said for the most part we are happy with the insurance. In comarison to others it is the best deal we could find.”

Helpful Report

Posted 1 year ago

Hi Rhonda, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“I have been relatively happy with this pet insurance. App makes it easy to submit claims and communication seems to be good when additional information is needed. I have had some claims take a couple days to process….others have taken a month. Overall happy with pets best insurance.”

Helpful Report

Posted 1 year ago

Hi Tania, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“I love the coverage , but wish the turnaround time to get reimbursed was quicker. I submitted a claim the beginning of May & it still says it’s in process on June 2.”

Helpful Report

Posted 1 year ago

Hi Julie, thank you so much for your positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! – PF

Posted 1 year ago

“After having a dog die unexpectedly, in 2020, despite spending $17K to save him, we decided getting insurance for our other boy was a must. When we got our puppy later that year we immediatly got him covered as well. I am very happy with ease of filing claims, and the communication from Pets Best. We have been happy with the coverage and the payment on claims. I gave only 4 stars as the premium for the older boy went up substantially in Jan 24 when he turned 10. I got a message explaining that it was determined based on overall claims (not his) and cost of the claims. Right now we are paying over $200 for the 2 policies, but after our experience in 2020 I am not comfortable not having coverage, you never know what could happen to the pets health.”

Helpful Report

Posted 1 year ago

“Great communication regarding status of claim review and payment. Clear explanation about why a service or medication was not paid for. Monthly payment increase this year, but it is still considered a good price for insurance coverage.”

Helpful Report

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,923 reviews